Chrysler Dodge Jeep of Paramus

I have been to this dealer several times in the past year. They have not yet fixed a problem after 4 visits for the same issue. They do not call to tell you if your vehicle is finished or if they need t year. They have not yet fixed a problem after 4 visits for the same issue. They do not call to tell you if your vehicle is finished or if they need to keep it for several days beyond the estimate. They do not answer the phone when you try to schedule or reschedule an appointment. I once brought the car in for what I knew was an exhaust manifold leak, they scanned it for codes, found none and told me the car was in perfect working order. I asked them to actually LISTEN to the exhaust and they noticed the problem right away and repaired the vehicle. Their loaner policy has changed three times in the past 6 months. They have a rewards program that they choose to not honor sometimes. I purchased the car there and the sales team was very nice and helpful. The service guys are very polite when you are there and they seem to listen to your concerns, but good luck trying to reach them by phone for an update on your vehicle. Im not going to be returning here for service. More

For the first time , i bought a brand new vehicle...... the sales representative was friendly and eager but unfortunately, I came to the wrong place. I ordered a vehicle Saturday December the 28, 2013 the sales representative was friendly and eager but unfortunately, I came to the wrong place. I ordered a vehicle Saturday December the 28, 2013, two days before the holiday and four days before any weather condition …. January 6th,2014 and I still dont have the vehicle I purchased. To make it worst… I speak to a manager about the issue, as noone had called to follow up on the completion of my purchase, manager claims he will call me back in 30 minutes once he determines what is causing the delay. Of course..... no call back .... I call again two hours later and the manager claims he forgot to follow up due to a meeting with his boss…… Any boss will understand a 5 minute delay to a meeting due to following up with a dissatisfied customer with justified reasons.. I lost all credibility and I don’t think i will ever recommend this dealership to anyone. I will make sure others know never to give money upfront unless the vehicle is there and ready. The lack of customer support from your company , made it clear to me as why I shouldn’t have done business with you . More

Went in to look at the a Jeep Grand Cherokee. Customer Went in to look at the a Jeep Grand Cherokee. Customer service was friendly and my purchase was relatively quick. Mike was awesome and I walked away Went in to look at the a Jeep Grand Cherokee. Customer service was friendly and my purchase was relatively quick. Mike was awesome and I walked away with a great deal on my lease. Definitely would recommend if you are looking for a vehicle. More

Jesse Lopez was great. The whole team at CDJR of Paramus is awesome. They know how to treat their customers. Thank you for your help. is awesome. They know how to treat their customers. Thank you for your help. More

Pedro Correa is extremely knowledgeable, friendly, accessible and reliable. He made the experience of my first jeep purchase a great one ! I would strongly recommend to anyone considering purchasing a accessible and reliable. He made the experience of my first jeep purchase a great one ! I would strongly recommend to anyone considering purchasing a jeep to go to Jeep Paramus on Rt. 4. More

Walking into Chrysler Dodge Jeep of Paramus I wound up working with Jesse Lopez. He was extremely friendly, easy to talk to, not pushy and was always available via my countless emails during the process. working with Jesse Lopez. He was extremely friendly, easy to talk to, not pushy and was always available via my countless emails during the process. When I did decide to buy I gave him less than an hour notice that I would be coming down to sign the papers. He said come on down and had things squared away when we walked in. While I was there he asked if they could check to see if they could find me a lower APR than my 2.33% i walked in with, and they beat it. With assistance from Tim in Finance, i was secured with 1.99%. These 2 gentlemen made the process of buying my first new truck in 10 years a pleasure. If you are looking for a Chrysler Jeep Dodge or Ram, don't go anywhere else. Head down and look for Jesse. There was no unexpected charges on the paperwork. Ask questions and you will get answers. More

My sales rep was Jesse. He was knowledgeable about the vehicle I was interested in purchasing. He was friendly, easy and and listening to my concerns, which was affordability and quality. Jessie was very vehicle I was interested in purchasing. He was friendly, easy and and listening to my concerns, which was affordability and quality. Jessie was very informative about the ins and outs of the Jeep I purchased. Having owned a Chrysler 300C and loving it I needed to come back to the Chrysler family. I will recommend Jessie to all those who are considering a vehicle. Jessie follow up with a phone call the following day and again express is I have any questions or concerns not to hesitate to contact him. Manny handled my financing. He was a pleasure to work with and went above and beyond what he could do for me in terms of getting me a fabulous rate. He was attentive to my financial concerns. He also explained all steps of my financial contract in detail. I left the dealership in my beautiful new Jeep knowing that I made the right purchase.! More

Chrysler of Paramus still lives on another planet. I was denied free repair of my gear stick even though Chrysler recalled and fixed Chrysler 300s that were more expensive than mine. I called the so called denied free repair of my gear stick even though Chrysler recalled and fixed Chrysler 300s that were more expensive than mine. I called the so called officer at the dealership who is the top boss' daughter. I am sorry to say that the person recreated the entire issue; never called me but left it up to me to call; and most hurtful of all, denied she was going to ask the regional person about the matter. She said that weeks ago. This whole issue is ridiculous and the officer who is supposed to give care and attention to customers, the daughter of the owner, showed me nothing less than contempt. I am sorry to report that about anyone. jcrosson More