Chrysler Dodge Jeep of Paramus

Cannot repair vehicle correctly I brought my jeep Grand Cherokee in for a problem with the battery kept draining, they replaced the radio saying there was a problem with it and it wa I brought my jeep Grand Cherokee in for a problem with the battery kept draining, they replaced the radio saying there was a problem with it and it was a drain on the battery. They charged me a deductible to do this and still was having problems. Called four times to schedule the vehicle to be looked at again and finally 2 weeks later I was able to get a human on the phone and explain my situation again. I was placed with Ralph (service advisor) again and they had my truck for 4+ days and told me it was fixed and again its not repaired. Have left several messages for customer rep.who called me back after waiting a month and will be trying again to rectify the problem again. They cannnot seem to fix this problem but are quick to try and sell you services you dont need or want. Not everyone is an idiot, treat people with respect and get knowledgeable people who can fix the problem the first time. More

If I could give this dealership ZEROs i would! ! I have dealt with a lot of terrible experiences at dealerships but this was by far the worst and most unprofessional! It was a huge waste of time (for I have dealt with a lot of terrible experiences at dealerships but this was by far the worst and most unprofessional! It was a huge waste of time (for 3 days). When we arrived we were showed the cars we were asking about (Dodge Dart) but we wanted a GT. They didn't have the car we were looking for but our salesman Joe said he can find it for us at one of their other locations. He took us inside and sat us down to work numbers before even finding the car. Long story short he worked a number we were okay with for a red Dodge Dart GT that was at another dealership. We signed the paper, shook hands with him and the manager Reggie and gave a $500 deposit to ensure that we would get the car. They promised we would have the car by Monday. This was a Friday so I didn't understand why we couldn't get the car brought to us Saturday when the car was supposedly only 40 miles away. On Saturday i wanted to call our salesman Joe to see what the status was to make sure he was working on getting the car to us by monday. I called the dealership 3 times and was put on hold or told that Joe was too busy to take calls he will call me back, but he never did. A few hours later i called and said i don't even want to speak to Joe anymore give me the manager. All of a sudden Joe was available to talk now. He said I assured you a car by Monday didn't i?! I said yes but i would like to know whats in it where its coming blah blah.. is it fully loaded like we spoke of. Then he gave the phone to the manager Reggie and i heard him say "i don't want to deal with these people anymore". Reggie came on the phone and said i will be handling this deal from now on; I said good because Joe is very unprofessional.. he got the deposit and the deal over with so he was done with us. Reggie called me back with details and specs about the car at the other location which i was happy with. He said the other place is closed now so i will have to work on this on Monday i will call you by 10am. If they had started working on the car to be delivered that saturday morning we might have still had a deal but everyone was too busy once they had a deposit and signature. Monday came and i didn't get any calls by 1130am so i called them….3 times… they were too busy to speak or they would have to leave a message to call me back .. now I'm pisssseeeddd! Reggie the unprofessional manager calls me back and says Im very sorry to give you bad news but we can't do business with you the car was coming from Allentown PA and it was already sold. So i said we never did business just give me my deposit back.. they said yea we will mail it to you… i gave them cash so i wanted that cash back to go get the car somewhere else… i am going there today to get a check or cash put in my hand and i will tell anyone looking for a dodge or jeep to stay away from this scam place! I went back to get my deposit and they won't give it to me.. they told me to come in after 6pm and it would be ready at the front desk but when i got there at 7pm they said it wasn't there and the manager wasn't there to give it to me to come back tomorrow…..again….. very frustrated with this place lets see what their excuse is today. More

Experience at Rt 4 Jeep Dodge Chrysler and Ram in Paramus I would NEVER recommend this dealership! They are rude, unprofessional and lied over and over about the status of my lease and my new purchase. Manage I would NEVER recommend this dealership! They are rude, unprofessional and lied over and over about the status of my lease and my new purchase. Management was just as bad as sales, they must be used to losing customers. I ended up going to Rt 17 Jeep in Ramsey and had a great experience. The Jeep I wanted, that Rt 4 claimed they couldn't locate, was ready for me at Rt 17 Jeep in 3 days! When rt 4 had be stringing me along for over a week. More

It was a mistake?. I found a vehicle online yesterday that I thought looked like a good deal. I sent an inquiry over the internet and Jessica was able to contact me and I found a vehicle online yesterday that I thought looked like a good deal. I sent an inquiry over the internet and Jessica was able to contact me and make an appointment for me for this morning at 9:30 am. I got there on time and checked in at reception, along with writing my name on a checking sheet. I even saw my name on a board confirming a 9:30 am appointment. 45 minutes later I went to reception and asked what the wait was since there were sales people all over the place. About 10 minutes later a salesman came to show me the vehicle (Monte I believe), but he didn't give me a card. We walked toward the pre-owned 2013 Jeep Grand Cherokee I was interested in, but he immediately started pushing for me to think about a new vehicle. I explained that I had reasons for wanting something 1-2 years old with low mileage, and I already had all my financing set with my bank. Test drove and I was satisfied, so I asked him to evaluate my trade and see what the best bottom line price he could come up with. He took info and then about a half hour later he came back to let me know the car I wanted was priced wrong and should have been listed at $39k instead of $34k, but they would honor the advertised price. He then offered me $2k less than other dealers had offered. I wasn't real happy about that and then the Manager (I was told was named Milton) came over and told me that was the best he would do. I told the sales guy I was still interested but asked if he could check to see if he could get me $1k more for my trade, he went and asked "Milton" and he said he would do it if I financed through them. I asked what rate and he just quoted me a payment number, I ran the number on my loan calculator app and it was about $70 per month more than my own already approved loan rate. So I ask, were they honoring anything that brought me into their dealership? The young sales guy was ok, but the situation was handled poorly (especially by the Manager). Spent 3 hours before they told me there was a mistake! Too bad they could have had a sale if it was handled better. More

I bought a Range Rover I was told that the vehicle needed to be serviced and certified. They claimed to have serviced and certified the vehicle (I was charged) but the day after I picked up the vehicle I f to be serviced and certified. They claimed to have serviced and certified the vehicle (I was charged) but the day after I picked up the vehicle I found a hugh crack in the windshield. The crack goes from the area of the VIN number all the way across the center of the windshield. When I brought this to the attention of the person I dealt with, intitally I got the run-a-round then later I was told that they would go half on replacing the windshield. It should not be my responsibility to replace an issue that would not pass inspection. That is the dealership's problem. Also, I was informed by Range Rover serviceperson that each time the vehicle is serviced the dashboard needs to be cleared with a machine. The dealership does not have the machine, so why would the dealership think it would be appropraite to service the vehicle when it gives an error message each time the vehicle starts. It is not certified if these issues exists. . How can they claim to have certified this vehicle with these issues. More

Exceptional!! Eugene was an absolute pleasure to work with. Made my out of state... over the internet buying experience an absolute breeze!! I couldn't be happier. Well Done!!! Mark Tanner with. Made my out of state... over the internet buying experience an absolute breeze!! I couldn't be happier. Well Done!!! Mark Tanner More

I basically come back here because of Carlos Santamaria. He is always fair and pleasant and understands my needs. He is kind and cheerful. thanks He is always fair and pleasant and understands my needs. He is kind and cheerful. thanks More