Chrysler Dodge Jeep of Paramus

Very Dishonest Service Transmission module had to be replaced, when they said it was ready, I picked it up and went on my way to work just for the transmission to stop worki Transmission module had to be replaced, when they said it was ready, I picked it up and went on my way to work just for the transmission to stop working after 20 minutes. After 3 days of refusing to offer me alternate transportation because my new vehicle was having transmission issues (not working at all). I was told from another dealership that they were lying to me about the age requirement for rental (which is 21 through enterprise) and authorized 5 day reimbursement for said rental through enterprise. When I called to confirm this with my service advisor Liza. She quickly and rudely confirmed and then hung up on me. All after having too beg them for a ride home because I live father than there 5 mile shuttle radius. More

Chrysler 300S - "S" stands for "Stay" away from this dealer! I purchased a 300S from this dealer. I have brought the car back for service for the same issue 5 times. This service department misdiagnosed the issu I purchased a 300S from this dealer. I have brought the car back for service for the same issue 5 times. This service department misdiagnosed the issue incorrectly the first three times and failed to resolve the issue the remaining 2 times. Now I am being put at the end of the line like a stranger and being made to wait 2 weeks by this Service Manager before they will look at my vehicle again. Horrible Service! While some employees here are awesome and go way out of their way to be helpful others are rude and don't care that you are a paying customer. If it's all the same to you do not give this dealership your money as they will smile in your face but when the going gets tough they will leave you flat! I will not be a returning customer. Buy somewhere else! Anywhere Else! More

Liars I will never go back to this dealer. They lie about what they can do . They offered to buy me out of my lease and Get me into a new car. They said tha I will never go back to this dealer. They lie about what they can do . They offered to buy me out of my lease and Get me into a new car. They said that I would not see any remaining payments from my lease. It took 2 weeks to get the car we asked for. Today we were there at 9 am for paperwork and negotiations and our salesman barely said 2 words to us. 4 hours later we were on the finance office with final paper work stating a negotiated price ( never happened)! And hidden on the final price were the remaining payments for my lease. They appoligized that Leo was not truthful from the get go. Then we were asked to sit down and work out details. Just to find out there would've no deal because they didn't want to budge on price. They are the biggest group of liars. The managers are of no help either. Don't trust them!!! More

Service/Sales This dealership is absolutely the worst around! I scheduled my service appointment and I was running late. I called to inform the service department This dealership is absolutely the worst around! I scheduled my service appointment and I was running late. I called to inform the service department and they told me they could still accommodate me. Let me just say that I live about a half hour away from this dealership so it is a bit of a drive. However, when I got there the lady at the desk was as rude as can be and exclaimed, "Your an HOUR late, there is nothing I can do for you." Then she proceeded to tell me I would have to wait two hours for an oil change. I am sorry but if you could not accommodate me you should have told me on the telephone and I would not have drove over 40 minutes in traffic! Stay away this place is horrible! This isn't the only poor experience I've had, the sales department is even worse. They had me in tears telling my credit is so poor that I can't afford to buy a car. The guy was so rude to my husband that he almost snapped! Very unprofessional! ca More

Wild Bill is alive and well at Jeep/Chrysler/Dodge of Paramu I went here this afternoon and made a deal for a Dodge Durango. I picked out a specific vehicle and was told they could have it on the lot in a week o I went here this afternoon and made a deal for a Dodge Durango. I picked out a specific vehicle and was told they could have it on the lot in a week or so. We decided on a price and verified that that price included everything tax dealer cost etc. We decided on the amount down and I made it clear that I was coming back this evening to buy the car with my wife. When I returned 3 hours later the deal went up $75 with no reason or explanation. Total bait and switch. Mike and Jesse are not honorable go somewhere else. More

Fraud I went to lease a jeep and after much negotiation we came to a deal, shook hands and gave the down payment. After several hours waiting for the car th I went to lease a jeep and after much negotiation we came to a deal, shook hands and gave the down payment. After several hours waiting for the car the salesmen and the floor manager said they made a mistake and wanted an exta thousand dollars down plus an extra 25 dollars monthly, I walked away from the deal. A day later I got a call from the salesman saying they would give me the deal but by then I was already turned off from the whole situation. I called back and said I wanted my money refunded so he asked me to come back so they could refund the money in the credit card, when I got there they said it was too late so they took copies of the credit card and would refund the next day. It took 10 days to get the money refunded and the very next day I found fraudgelant charges on the exact 2 cards I used. Coincidence? I think not! I am filling a police report! Beware! More