Chrysler Dodge Jeep of Paramus

Absolutely terrible dealership. I explained a previous issue we had with the salesman who leaseed us our vehicle at this dealership in hopes of them handling our end of lease with p I explained a previous issue we had with the salesman who leaseed us our vehicle at this dealership in hopes of them handling our end of lease with priority and professionalism that lacked in our first experience. I should have known better. The Manager JC insisted I bring the car down for him to run the numbers. I clearly expressed the parameters of the deal I needed on the phone, including acceptable down payment and monthly payment. He shot back numbers and baited me to come in. I sat in the showroom for over an hour while he transferred the deal to a salesman that quoted me higher numbers than he did on the phone. He offered me a deal that I could have very easily saved myself the time I wasted and solicited for myself online, lively for a batter result. The fact that he didnt even come to the table and explain the deal or attempt to negotiate or represent his dealership in a professional way is enough to know that this dealership is a hard pass for anyone lookong to buy a car and get treated like a valued customer. More

One of the worst experiences I have ever had at a dealership. From salesman Zaheir Clay to Finance manager Leo, everyone completely unprofessional. Not a care in the world for the customer and extrem dealership. From salesman Zaheir Clay to Finance manager Leo, everyone completely unprofessional. Not a care in the world for the customer and extremely lazy. I have experienced better customer service from used car lots and Dodge Chrysler Jeep Paramus should be ashamed of themselves for the quality of employees they have chose to employee. I wouldn’t do business with them even if they were giving away a truck for free. Either lied about refunding a deposit or again complete incompetence has led to it taking over 5 days to process it. More

This is hands down the worst experience I've encountered in any service setting. The service advisor, Anthony M., made several conflicting comments about the status of my vehicle. My dash camera was rolling in any service setting. The service advisor, Anthony M., made several conflicting comments about the status of my vehicle. My dash camera was rolling the entire time and the footage told an entirely different story and time line of the progress of my vehicles repair. Even after my vehicle was completed and stating the alignment had be fixed, I'm driving down the road with a crooked steering wheel worse than when I brought the vehicle in. I checked the dash camera and the vehicle was never even test driven after the alignment. The alignment machine may say it's straight, but you still need to adjust the toe angle to make sure the steering wheel is centered! My car was in the shop for nearly three weeks and they claimed to not have any loaner vehicles available... This dealership prides themselves on being the biggest CDJR dealer in Bergen County, yet claim they only have 5 loaner cars available and that for three weeks, not a single loaner was returned. Having worked in the automotive industry for a decade myself, specifically in service, I know how much customer satisfaction index (CSI) matters, not only for the reputation, but these surveys corelate to financial incentives and performance goals. I asked my service advisor and the service manager, Alex Vargas, to try to make things right by repairing my vehicle so that I could leave a positive review, but they have not returned my calls even after 3 voicemail and 3 emails. Final word of advice for the advisor, Anthony. You seem to still be "green" as a service writer. You'll get along a lot further in your career by telling the truth instead of lying to your customers and blaming others if something doesn't go right. Your intentions seemed to be there, but lying to the customer to try to tell them what you think they want to hear isn't the way to succeed. Be truthful and straight forward. Terrible experience all around and disappointed after all the years of loyalty after purchasing my vehicle at CDJR of Paramus. More

Though I previously had a pleasant experience at this dealership, I cannot say the same this time around as I sought to lease a new 2024 Jeep Grand Cherokee. The sales rep, Rich, was able to provide a de dealership, I cannot say the same this time around as I sought to lease a new 2024 Jeep Grand Cherokee. The sales rep, Rich, was able to provide a decent offer; however, he changed the terms ahead of me signing a new contract and I highly recommend people go elsewhere. After negotiating both at the dealership and extensively communicating via phone and text, I agreed to terms on a deal with Rich, which included the dealership taking my current lease, which they noted they'd "have no problem reselling at auction." Yet, when I arrived to sign paperwork (after running my credit and coordinating with my insurance company to source a new policy), Rich first tells me that his team is "mad that I'm there and hates the deal I got because it's too good" - interesting sales tactic considering I'm about to give them my hard-earned money - and then changes some terms on the spot, including the dealership no longer agreeing to take my current lease, as well as tacking on the DMV fees separately. I've since been to a few other dealerships and they all noted this was a shady tactic used to tried to recoup some money. I didn't appreciate the last minute changes and trying to be taken advantage of, so I left. I highly recommend going elsewhere as this dealership lacks integrity and tries to simply "get you in the door" to continue negotiating even after terms are agreed to. Not worth the headache. More

Went to buy a 2020 Dodge charger for the advertised price of $26,944.00. When I went there the next day with my bank check and insurance cards to buy the car they told me that I had to purchase a protection of $26,944.00. When I went there the next day with my bank check and insurance cards to buy the car they told me that I had to purchase a protection plan for the interior of the car and it also would give me the 2nd key for the car. The extra cost would be an additional $2900.00. I said I didn’t the protection plan, they then said I couldn’t buy the car for the advertised price. They are SCAMERS be careful. More

The service here is horrible! They price gouge you and i’ve seen more than one customer coming out crying… for myself was told the bill would be $3500- walked out w a $7000 bill. They price gouge you and i’ve seen more than one customer coming out crying… for myself was told the bill would be $3500- walked out w a $7000 bill. Charged me a “refundable” $103 fee for a car rental and had to stalk months later for them to refund me. Will never buy a Jeep again because of their service. Hope one day a class action lawsuit gets taken against them so we customers can get some of our money back from their thievery! More

The experience at this dealership started off great, but they screwed me in the end. Went in there to look at the new 2024 Wrangler 4xE and they were really helpful - the salesman let me take it for a test they screwed me in the end. Went in there to look at the new 2024 Wrangler 4xE and they were really helpful - the salesman let me take it for a test drive, walked through all the versions/options with me, discussed the various options, etc. The salesman specifically told me that I should lease this to get the maximum incentives and we then discussed my intention to lease this vehicle for 3 years and then (assuming there were no issues) buy it out for my son who would have just gotten his license at that date. The salesman told me the residual was around 63% for a 36-month lease which is pretty average so was not concerned. Went through the usual negotiations and they came back with a monthly payment. I did some research on LeaseHackr and saw that others were getting the same Jeep through CCAP leasing for about $40-50 less per month. Went back to the dealership and asked them to match it, which they did and everything seemed great. What they did not tell me was they changed the lease from CCAP to US Bank so they could clearly maximize their profit, and US Bank handles the lease very differently by adding the federal EV credit to the residual (instead of giving it as a cap cost reduction). Only realized this after I had signed the lease so now I am stuck with a Jeep that has a 75% residual and would never be viable to buy out at the end of the lease! They screwed me over big time by (1) never disclosing that they were changing the lease provider to US Bank, (2) never disclosing that the residual would become insanely high despite knowing that my plan was to always buy it out at the end, and (3) rushing the paperwork through at the end where all they focused on was the monthly payment and never mentioned the high residual. More

Rich was very informative and extremely helpful so glad he was able to help me he was able to help me More

Most dealerships would keep you for hours making the process of car purchasing dreadful. However, my experience was no where close to that. Zahier, managed the paperwork very well. Not to mention the ne process of car purchasing dreadful. However, my experience was no where close to that. Zahier, managed the paperwork very well. Not to mention the negotiating process was effortless. I was meticulously treated and handled with the utmost customer’s service care. In life I usually don’t get what I want. But, that day…. I DID! Thank you, Zaheir for letting me driving away happy and content. More