Chrysler Dodge Jeep Ram of Tampa Bay

Get service elsewhere! I have tried to keep my patience with this dealership because I have to keep bringing my car here, but I cannot keep silent about this any longer. Sin I have tried to keep my patience with this dealership because I have to keep bringing my car here, but I cannot keep silent about this any longer. Since buying my car in 2013 I have spent no less than two hours wasting my time in this dealership every single time I have had to get anything done. One Saturday all I asked for was an oil change and a car detailing. I left my car there ALL DAY because I figured if it takes 2 hours for an oil change I can only imagine how much more time a detail would add. I received no call about it being ready for pick up so I went down at closing time and I STILL ending up waiting over an hour, AFTER CLOSING, for my car to be ready. In late October of last year the cruise control button stopped working on my car. They diagnosed the issue and I was told I would need to come back once a simple button was ordered to be put in my car. I never received a call. I finally called them and they said the part was in. I asked if I should make an appointment to have it put in, as a vain hope to avoid wasting time, and was told "Nope, It'll take just a minute bring it down ANY TIME. I took it down that Friday and was told there were NO TECHS available to work on it. I repeated to the service person what I was told and he said, "Sorry all of our techs are in training." REALLY?? So, furious, I put off going back in for another month. Granted, that was my choice, but I was never told if I don't rush back in there that the part would no longer be there. Well, that is what just happened today. I was told not only that the part was no longer in the facility, but that they would need to REDIAGNOSE THE PROBLEM. How is it possible that you people do not have the technology available to keep record of the same exact part that was needed only a few months eariler?? I can tell you what the problem is....I NEED A NEW CRUISE CONTROL BUTTON. So...after waiting nearly two hours this morning I asked if I could just have my car back because I needed to get to work. I was told the oil had been changed, but that they had not had enough time to REDIAGNOSE the same problem I STILL HAVE. I was asked to, please, bring my car back when I had a few hours, TO WASTE, so they could rediagnose a CRUISE CONTROL BUTTON ISSUE. I cannot even imagine how bad it will be when my car has a serious problem. In summary, I strongly discourage anyone from tying theirselves to the service department in this dealership. I almost cannot wait until my warranty is up so I can take my car elsewhere. And Jim Brown, please hire more techs so I can spend more time enjoying my life and not sitting in your waiting room. More

WORST EXPERIENCE EVER!!!!! LIED TO FROM DAY ONE! wish I had never stepped foot in this place, I purchased a jeep in October 2014 and its been xxxx ever since. Found out that 3 LIED TO FROM DAY ONE! wish I had never stepped foot in this place, I purchased a jeep in October 2014 and its been xxxx ever since. Found out that 3000.00 "bumper to bumper" warranty is NOT bumper to bumper and does not cover what they said. After about two solid weeks of lies and run around I had the opportunity to speak with Glen Bowles who is the manager, instantly he was defensive, rude and by far very unprofessional ...I was simply addressing my bad experiences over the last two weeks and them having my jeep 6 straight days and still was not able to get the work done, and was returned with more problems than it started with... he so arrogantly laughed like it was a joke, I made a comment about not knowing what to do or if I should consult an attorney about the misleading information and lies I was told and immediately he had me removed from the property and asked that I do not ever return. I was told at the time of purchase I had to bring my jeep there to be serviced, and again my jeep started leaking.. the service tech had to ask Glen if I could return to have my jeep repaired!!! Needless to say every time I walk in there I am watched like a hawk to see if I talk to any customers, this past time I was there I was talking to other customers with very similar issues and they were not happy either, I was told if I step foot back onto their property I will be removed. And finding out the work order they wrote up for my jeep was not written to describe all of the problem, and they refused to correct it. this way it was not related to the last repair and so conveniently wont be covered. There is soooo much more, and I am currently working with Chrysler to get to the bottom of this scam they are running over there. And the owners manual with my insurance cards and registration were taken out of my glove box when it was in for repair last... they have done nothing but try and screw me over from day 1. I REGRET I DID NOT READ THESE REVIEWS BEFORE I BOUGHT MY JEEP THERE. Its hard to believe that these 5 star ratings aren't people that are related or paid to write such xx... the only five stars they would get from me would be negative 5!. I have purchased many vehicles over the years and ive had unpleasant experiences but this took the cake! I have never written a review before but I feel like people should know what they are walking into..I wish I did. More

First time Jeep owner...and extremely happy!!! I have been looking to trade in my infiniti G35 for an SUV for awhile and just so happened to go into Jim Browne for a look. I have been an Infiniti f I have been looking to trade in my infiniti G35 for an SUV for awhile and just so happened to go into Jim Browne for a look. I have been an Infiniti fan forever. We were so impressed, we didn't buy just one but two Brand New Jeep Grand Cherokees. My husband ended up trading in his 2014 Toyota Tundra too!! Every one from sales, management to their finance manager went above and beyond to help us drive home happy with our new cars. Great place...great people! More

thanks jennifer b and john w Every time I go there I get the best service ever, the service writer john is the best, and Jennifer ALWAYS makes me feel happy that I come there and Every time I go there I get the best service ever, the service writer john is the best, and Jennifer ALWAYS makes me feel happy that I come there and really CARES. THANKS John and Jennifer. More

The Place To Go for Service I have been going to Jim Browne since they opened. The people are always friendly and ready to help the moment you get there. If you are looking for a I have been going to Jim Browne since they opened. The people are always friendly and ready to help the moment you get there. If you are looking for a TOP NOTCH place to bring your vehicle for service, this is the place. More

Restored my faith in Dealership Service Honestly I was a little sketchy about working with a dealership being a single gal and all, but the people here were really friendly & detailed orient Honestly I was a little sketchy about working with a dealership being a single gal and all, but the people here were really friendly & detailed oriented. I'll admit, it threw me off a bit, but it was a straight forward, get the job done type experience. They accepted me spur of the moment to get repairs since I work across town. I waited less than an hour and off I went with my AC blowing like it was brand new! WaHoo! More

Top to Bottom - the best car buying experience I have never been a fan at all of the car buying process. Between all the back and forth haggling, hand offs to different people, to driving around a I have never been a fan at all of the car buying process. Between all the back and forth haggling, hand offs to different people, to driving around all over town for the "best deal". When I arrived at Jim Browne North Tampa, I was immediately greeted by a courteous and inviting sales rep who stayed with me the whole process and was quite helpful and very informative about every car we looked at. I looked over a couple cars, test drove one and then negotiated with Mr. Bowles on price. Mr. Bowles was extremely friendly, upfront and did whatever was needed to get the deal done. I bought a car within two hours and it was the first car dealership I went to. In going back to the dealership for some additional service and questions, Mrs. Bowles was nothing short of stellar on everything requested and asked of. This was by far the easiest and most enjoyable car buying experience I have ever had. I can't thank the Jim Browne team enough. I HIGHLY recommend Jim Browne North Tampa to anyone in the market for a new or used car. You will not be disappointed. I will be back... More

Top Notch...from beginning to end!! Our sales experience was top notch. The sales, service and management staff went above and beyond in every step of the process. The Durango's fit, f Our sales experience was top notch. The sales, service and management staff went above and beyond in every step of the process. The Durango's fit, finish, looks and practicality was exactly what we were looking for. We recommend them and look forward to our next car from Jim Browne. More

LIES LIES AND MORE LIES So I had been talking with this dealership for over a week via text phone and email working with them to get to the price I wanted to be at. We finall So I had been talking with this dealership for over a week via text phone and email working with them to get to the price I wanted to be at. We finally agreed and we had a verbal agreement. Well all that changed when I got there. The story is long and drone out, but please take my advise and stay as far away as you can from there dealership. LIES LIES AND MORE LIES More

DO NOT GET YOUR CAR SERVICED HERE Worst experience of my life. Tried to overcharge me $300 bucks. Spoke to the manager and apparently I wasn't worth her time. I requested an estimate a Worst experience of my life. Tried to overcharge me $300 bucks. Spoke to the manager and apparently I wasn't worth her time. I requested an estimate and they called the wrong number and somehow that makes it okay? No one bothered to try to explain what the charges were for or even seemed to care. I've had issues here before (they forgot to reset the oil change sensor and just shrugged it off when I called to complain, left the cap off of the windshield fluid reservoir, etc) but today was too much. We won't be stepping foot in this place again. More