Chrysler Dodge Jeep Ram of Tampa Bay

Mixed feelings.. Traci (sales) was great PROs: We were impressed with Traci, our sales rep. She was respectful of our time and helpful throughout the process. Credit to her for showing us PROs: We were impressed with Traci, our sales rep. She was respectful of our time and helpful throughout the process. Credit to her for showing us a different car option as it was completely different one from what we were looking for, yet it was a perfect fit and what we ended up purchasing. Hector was also great in the negotiations. CONs: 1. The dealership sold us a car with only 1 key... they didn't tell us that until all the papers were signed. They told us we can now buy one for approx $200. 2. There is no manual with the car. Again, that was known ahead I'd time, but they didn't tell us until after all the papers were signed. They'll provide a link to the PDF file, but not one we can have in the car. They said can get one for us from corporate, but they'd have to pay for it and charge us. 3. The process in negotiating the final price left a sour taste for us. They agreed to a monthly payment and all was set; then when we went into the finance office to sign, the payment was $50 more than the agreed price, so we had to battle again. 4. The dealership doesn't fill the tank up with gas upon sale. Luckily ours happened to have 2/3 of a tank, but they told us it wasn't common practice to fill the tank, instead saying "we won't let you drive off with the gas light on." Really? In the end, I feel that the negative items above make them seem very unprofessional and only focused on the pennies... not investing in the small things that make a customer feel valued and want to return. More

Problems solved I had a problem with my trade but the dealership stepped up and took care of it. I received a very nice Jeep I hope to drive for a long time. I work I had a problem with my trade but the dealership stepped up and took care of it. I received a very nice Jeep I hope to drive for a long time. I work with Tracie and she was interned in my needs to make me happy with my new car. More

John Frayne was a pleasure to deal with. My wife and I visited Jim Browne Chrysler Jeep Dodge Ram of Tampa Bay on Sunday 2/21/16 and we were greeted by John Frayne. John was very friendly and My wife and I visited Jim Browne Chrysler Jeep Dodge Ram of Tampa Bay on Sunday 2/21/16 and we were greeted by John Frayne. John was very friendly and courteous. He listened to our needs and recommended the perfect vehicle for us. John was truly professional. He made it the best car buying experience we have ever had. John made us feel like one of the family. We never felt pressure to purchase a vehicle. John Frayne is why my wife and I came back to purchase a vehicle from Jim Browne Chrysler Jeep Dodge Ram of Tampa Bay. I would recommend you see John if you are looking for a great car buying experience. We also would like to mention that Paul in Financing was great to work with as well. Thank you Jim Browne Chrysler Jeep Dodge Ram of Tampa Bay for a great experience overall. More

Great experience! David, John & Paul made my lease trade in/upgrade seamless. They were friendly and efficient and got me exactly what I wanted with no hassle or games. David, John & Paul made my lease trade in/upgrade seamless. They were friendly and efficient and got me exactly what I wanted with no hassle or games...I was in and out in under an hour. They went above and beyond to accommodate my needs and I happily recommend them with the highest regard. More

John Frayne - Best Car Buying Experience in 60 years We have been buying cars, work trucks and vans for personal and business for over 60 years. When we came in we were not sure what we wanted - van, c We have been buying cars, work trucks and vans for personal and business for over 60 years. When we came in we were not sure what we wanted - van, car, truck....new, used etc. John spent hours with us, walking the lot and showing us everything. Our adult son was there also and was looking for a new truck. John spent so much time with us and our son, even though we were unsure and taking so much time and asking so many questions. By the time we had made up our mind, John seemed like part of the family. On our next purchase we will be back looking for John and letting our friends know what a great sales professional he is. Today we went in for service and the kindness and concern of the service department were outstanding. In the waiting room we watched as other service men and salesmen were treating their customers with care and respect. Thank you Jim Browne Chrysler and John Frayne for a great car buying experience. More

Nick Volpe is an awesome awesome awesome sales rep Nick Volpe is extremely knowledgeable about the cars he sale and the culture of the environment. He is absolutely helpful, inviting and energetic. All Nick Volpe is extremely knowledgeable about the cars he sale and the culture of the environment. He is absolutely helpful, inviting and energetic. All of these qualities made my decision to buy a car from Jim Browne easy and confident. Please keep him around for as long as he would like to stay! More

Fantastic Experience We came from St. Augustine to purchase from this dealership because of Carlos Knowles. Upon our arrival Mr. Knowles had everything in order with the p We came from St. Augustine to purchase from this dealership because of Carlos Knowles. Upon our arrival Mr. Knowles had everything in order with the paperwork and the truck was clean and full of gas, he even recommended a nice place for us to stop and eat on the way back home. Very professional and all around fantastic person. I would definitely recommend this dealership to any and all serious buyers. Thanks again Carlos and the staff at Jim Browne Chrysler in Tampa. Heath Kinnunen More

Great experience Alejandro Delgado a professional who treated us with respect. No pressure and was always willing to help until we found the SUV we wanted. I recomm Alejandro Delgado a professional who treated us with respect. No pressure and was always willing to help until we found the SUV we wanted. I recommend to ask for Alendro if you are looking for a vehicle. Alberto More

Superb Car Buying Experience Great car buying experience. Nick Volpe was extremely helpful and couldn't have made the car buying experience any easier. Dealership delivered the ex Great car buying experience. Nick Volpe was extremely helpful and couldn't have made the car buying experience any easier. Dealership delivered the exact truck I was looking for. More

Customer Service Alejandro Delgado. Excelent customer service. Able to find the perfect car for me. He didnt give up. I am very grateful and very happy. Thank you!! Alejandro Delgado. Excelent customer service. Able to find the perfect car for me. He didnt give up. I am very grateful and very happy. Thank you!! More