Chrysler Dodge Jeep Ram of Princeton

An unbelievable experience. I actually purchasd two cars from Sam as my wife and I are looking to start a family. I expected to get hosed but I was shocked at how easy the experience was an how Sam and his from Sam as my wife and I are looking to start a family. I expected to get hosed but I was shocked at how easy the experience was an how Sam and his team worked so hard to hit my budget given all of my demands! I will definitely be going back to Baker Jeep in the future and recommend you do the same. More

The vehicle we purchased was sold as a certified pre-owned vehicle. One week after purchase, I returned the vehicle to have the entire U-joint replaced. Two weeks after, I had the vehicle inspecte pre-owned vehicle. One week after purchase, I returned the vehicle to have the entire U-joint replaced. Two weeks after, I had the vehicle inspected in Pennsylvania and the mechanic whom I do not know or regularly deal with told me that I need new tires. Buzz Stickle, prior to our purchase, informed me that they do not put a certified preowned car on the lot w/o at least 50% of the tire life remaining. Seems they actually do put them out w/ quite a lot less than 50% and then just use lots of words and attitude to cover up their misinformation. One month after purchase, we installed a new battery. Then, at an oil change, another Jeep dealer down the road from Baker (on Route 1 in Trenton) also told us, and documented, that we need new tires. Baker (the owner, specifically) told me that he would have his mechanics look at the tires to see if they were good. Hu?? Yes, the results were as you guessed they would be: "Ma'am, your tires are well within the standards." The owner signs the mechanics checks; what did he think they'd say!? And, of course that's what he expected, which is why he relied on asking them what they thought. What a twisted racket. I did read other reviews about this dealer but decided to do my homework and take my chances - they had the car we wanted and they were geographically convenient. I should not have done so - we could have found it elsewhere with some patience and time. I would very seriously avoid these guys. The owner is something to behold but I will reserve personal judgements and only rate the entire experience here which was abysmal and we now own a car that will likely cost us a lot of money moving forward (and we did not purchase an extended warranty b/c we figured if it was certified it had been well taken care of and was in pristine shape. We were wrong!) As for customer service: When I requested that they replace the tires and provide an extended warranty at half their cost (we'd share the cost, which I thought was more than fair), the owner all but laughed at me. I was incredibly patient with these guys and I held off making a formal complaint against them w/ Chrysler in hopes that they would make things right. They did not. Heed my advice -- you can find that car elsewhere. And Baker's "deals" aren't deals if the car they say they are selling isn't the car you are buying, i.e. if it is a certified pre-owned only in the sense that they sell it for more, not in the sense that it has actually been examined closely and all reasonable components have been properly replaced e.g. batteries, tires. You may want to AVOID THESE GUYS or suffer the very same inconvenient and costly experience we had. More

It was a great experience overall! Everyone was very friendly and helpful especially Anthony Napoleon. He found me the exact vehicle I wanted and helped me cut my payments in half. I would recommend any friendly and helpful especially Anthony Napoleon. He found me the exact vehicle I wanted and helped me cut my payments in half. I would recommend anyone in need of a new vehicle should go see Anthony. More

Baker's got me an awesome deal. They were the only dealership to get me financed for a brand new 2011 Dodge Caliber. I have much less than perfect credit so getting me financed for a new vehicle was dealership to get me financed for a brand new 2011 Dodge Caliber. I have much less than perfect credit so getting me financed for a new vehicle was a big deal to me. I came all the way from Delaware to get my car from Baker's. I traveled all day to get their on public transportation. But it was worth the trip. Thanks Baker's! More

Nick and Joe were a pleasure to work with and I will recommend them and the dealership to others. They understood my urgency and value points. I appreciated experiencing the "feel" of a local family dea recommend them and the dealership to others. They understood my urgency and value points. I appreciated experiencing the "feel" of a local family dealership accompanied by a "big" dealership level of professionalism. They are a solid group. More

Joe was the first one to approach my father and I when we entered the dealer. He made us feel very comfortable and let us test drive the jeep laredo I was interested in. He answered all of our questions ab entered the dealer. He made us feel very comfortable and let us test drive the jeep laredo I was interested in. He answered all of our questions about the vehicle and its features. I was not intent on buying the car that day, but Joe made me feel like it was the right one, which it is, and so we bought on that Saturday and drove away with my car the following Monday after all of the paperwork was complete. Very friendly and great salesman. He ensured me that I would be taken care of with any service issues in the future. More

Purchased a used vehicle from Baker. There is a $339.00 Doc fee that is required. This fee is to do the paperwork within the temp tag period. This fee is paid and they do everything that is needed and you Doc fee that is required. This fee is to do the paperwork within the temp tag period. This fee is paid and they do everything that is needed and you will receive your new plates in the mail. This is not so. Had to leave the vehicle parked for 17 days past temp tag expiration until the plates finally arrived. When the dealership was called to resolve this, I was hung up on. Nice customer service?????. Certified pre owned, make sure you know what that means. Recall still on vehicle from 2010, now I have to bring the vehicle in and drop it off for another day. Not sure about what else has not been checked or done, because I have not really been able to drive the vehicle until the plates finally arrived. If they say anything about the vehicle, make them write it down, you will need it later. Don't expect any help from Chrysler, five star rating is meaningless. I would not recommend this dealership! More

Joe Merritt sold my wife and I our first car! He was very friendly and helpful. He was also very knowledgable about the car and efficient with all the paper work so that the sale was quick and painless. friendly and helpful. He was also very knowledgable about the car and efficient with all the paper work so that the sale was quick and painless. More

Nick was so helpful and honest and great to work with. He got me into the car I wanted for the price I wanted. Pete helped with the financing and was very pleasant as well :) got me into the car I wanted for the price I wanted. Pete helped with the financing and was very pleasant as well :) More

The salesman answers all our questions and we got a very good price on the car that we really want. We are happy to shop in this dealership. good price on the car that we really want. We are happy to shop in this dealership. More