Chrysler Dodge Jeep Ram of Englewood Cliffs - Service Center

If I could of give this place zero stars I would have. I should have read the reviews about services before I brought my jeep in. The oil change light was blinking in my car so I made the appointment. The m should have read the reviews about services before I brought my jeep in. The oil change light was blinking in my car so I made the appointment. The morning of the appointment I was sent a link to check in which I did. It stated oil change and I would have to pay $13.19. They also offered another service which stated $0.00. I figured this was accurate as it was my first time bringing in the car for an oil change since I got it October 2020. When I brought the truck in my miles were under 5000. I was told I have to get it fully serviced and that it would cost $515. I was beyond shocked because I did not come to have it service just the oil change. I was told that if I didn't get the truck serviced when it's due then if anything happened to the truck the claim could be denied. After speaking with my brother he said that's what they do a it's very dishonest. This is a new jeep that I only drive to run errands. I was told it's the 7500k service, I said sir I have not reached that amount it's still under 5000. NO ONE could of given me a reasonable answer as to why the bill was that amount. They said they had to rotate tires, check engine and all these things that I did not set the appointment for. My brother has a jeep as well from a different dealer in NJ and did not have to pay anything when he took his car in the 1st time. I literally called over `10 people who said that they basically was taking me for a ride to get money. But by the time I started to question it more the guy said " it's too late they already finish" I said already it's not even an hour yet it's $500 bill he then said it's about another 15 min. I am highly disgusted and annoyed with this dealership and I won't be returning anymore. It's highly dishonest to charge a person all these things when all they asked for was an oil change and to make matters worse when I checked in the price I was told i needed to pay was not over $500! Telling someone there claim won't be approved if something was to happen to it because the jeep is not fully serviced is also dishonest and disgusting! I am now working with the leasing company and a lawyer to get rid of my contract and work with another jeep dealership! I would much rather buy out my contract and give the car back because I do not plan on ever working with them anymore! More

On May 5th, 2021, you "RIPPED OFF" MY (naive) DAUGHTER in your Service Department with your bogus 15k Service plus UNNEEDED WHEEL ALIGNMENT, UNNEEDED EMISSION SYSTEM SERVICE, INFLATED AIR FILTER AND WIPER BL your Service Department with your bogus 15k Service plus UNNEEDED WHEEL ALIGNMENT, UNNEEDED EMISSION SYSTEM SERVICE, INFLATED AIR FILTER AND WIPER BLADE CHARGES, $7 TOPPING OFF WIPER FLUID (??!!) AND SOMEHOW DID THIS "thorough service" with $700 IN LABOR COSTS (in spite of what your "book" allows) with 2 people in ONE hour & 20 minutes?? I also need a detailed list of $60.72 in Miscellaneous Charges (??!!) She was stressed with getting one (of my) grandchild to school and the other (grandchild) INFANT screaming. She does not have the experience i have had in my 68 yrs. going after Car Dealerships for fraud and i wonder, based on your disgusting reviews, if you ever try to seek REMEDY to these issues before i attempt to elevate to various authorities and Agencies? Feel free to contact me via email or phone before i visit your dealership. More

Terrible service center- have a prepaid maintenance contract from Jeep - made an appointment and when I get their they say they don’t except but will give me a discount on the service Ridiculous an contract from Jeep - made an appointment and when I get their they say they don’t except but will give me a discount on the service Ridiculous and terrible service - skip this dealer More

DO NOT GO HERE FOR SERVICE! DOMINICK BAGLIONE WILL RIP YOU OFF. My husband brought it in to the Englewood Cliffs dealership to replace the shifter cable as part of a recall. He also noted that the “chec YOU OFF. My husband brought it in to the Englewood Cliffs dealership to replace the shifter cable as part of a recall. He also noted that the “check engine” light has been for a few days, so he asked that they check on that as well. The service manager, DOMINICK BAGLIONE, said the issue was with the transmission valve body, and that would have to be replaced. We were charged $2,666.49, and my husband drove the van home on 9/22 (10 miles away). Only when the van was parked in our driveway did he notice that transmission fluid was leaking from the van, and when he spoke to Dominick he said this was normal, since the technicians would over-fill and the fluid would spill over. He insisted this was normal and brushed off our concerns. The next morning, we noticed that the check engine light was back on and there was MORE transmission fluid on the driveway under the car. We were told to bring the van back into their shop. In the 10 miles it took to get from our house to their repair shop, the sounds the van made got progressively worse and the transmission was slipping. It barely made it to the shop. There, Dominick said that the van needed a completely new transmission, and it would cost and additional $6,657.03. This on top of the $2,666.49 that was already paid when he failed to correctly diagnose and repair the van. If anything, the van was in worse shape than when it was first taken into their shop. When asked if we could get credit for the $2,666.49 that was already paid when they first attempted to fix the transmission, Dominick refused. Since the van couldn’t be driven in the condition that it was in (it would never have made it out of their facility), he reluctantly agreed to have them do the work. Meanwhile, we called another dealership in Teterboro to inquire about how much it would cost to replace the transmission on the van. Their reply was $4,500 - $5,000 for parts and labor. They were shocked at what was being charged at the Englewood Cliffs dealership, and what was already paid for the attempted repair. Yet another dealership in Paramus was also shocked at the price and noted that the facility has a policy of price matching a competitor’s lower price. When Dominick was told that their sister dealership in Paramus mentioned their price match policy, he said he wanted to see it in writing, but overall disregarded it. When asked to speak to his supervisor, he refused to give a name. When it came time to make the final payment, my husband made a last-ditch effort to AT LEAST get credit for their first attempt at repairing the transmission. Dominick was defensive and insisted that he did him a favor by not marking up the price of the transmission by $3,000, so he claims that he did in fact give a “discount”. Note that this “discount” is not indicated on the receipt. Since the van was being held until the balance on the bill was paid, and it was useless to push the point with Dominick, my husband reluctantly paid. We have since spoken to a mechanic who noted that perhaps the transmission valve body was install incorrectly, or the transmission wasn’t re-assembled correctly (hence, the leaking transmission fluid after the first attempted repair and reappearance of the check engine light), and perhaps this is what ultimately lead to the need to completely replace the transmission. More

They charge $110 for a standard oil change (I wonder how much is for synthetic). This service should not take more than 30 minutes took over 2 hours and the service desk representative was upset that I did much is for synthetic). This service should not take more than 30 minutes took over 2 hours and the service desk representative was upset that I did not agree to the other services (engine flush, transmission flush, HVAC disinfectant, etc). Definitely over priced and not worth the money. Go elsewhere. More