Chrysler Dodge Jeep Ram of Englewood Cliffs - Service Center

I never write reviews but I need to warn people about this dealership. The service department are scammers. They kept my vehicle for 30 days and then sent me a bill for $8,500 in storage fees. They "C this dealership. The service department are scammers. They kept my vehicle for 30 days and then sent me a bill for $8,500 in storage fees. They "CLAIMED" the vehicle was fixed an waiting for me. I brought it in for a transmission under WARRANTY. They said it only needed spark plugs and after an hour of negotiating with DOM the service manager telling me that he was going to tow it and impound it, He agreed to take $1400 CASH. So with no other options, I picked it up and did not make it 5 miles from the dealership when the transmission would not shift. Turns out, that they lied and did not fix anything. These guys have a great scam going on. As per all the negative reviews, they are not good people. More

I found Jay and Dominick great to work with for my Durango. They were helpful and reasonable and they explained my issues thoroughly for me. Nice facility as well which helped since I waited for my tr Durango. They were helpful and reasonable and they explained my issues thoroughly for me. Nice facility as well which helped since I waited for my truck to be serviced. More

Can anyone please explain to me how I was charged 2100. by a service advisor Raj before a diagnostic was run on car?! Before a mechanic was able to look under the hood?!. My check engine light was on, took by a service advisor Raj before a diagnostic was run on car?! Before a mechanic was able to look under the hood?!. My check engine light was on, took it to an AutoZone for a free fix finder diagnostic & it read Thermostat! Apparently, Jeep doesn’t honor 3rd party test results, Well how come Jeep never ran a diagnostic themselves. Manny, the machanic tells me , he can change the thermostat on the outside! Why not properly & morally change it at the service center!! He then continues to inform me that Raj is wanted for fraud and he’s on the run, no longer with Jeep and that Dominick is a liar! In which I can agree More

They are liar they are unresponsible they don't call they don't return the phone call very disappointed they don't even reserve 0 I bought more than 7 car from dealership like that and they are socks service don't return the phone call very disappointed they don't even reserve 0 I bought more than 7 car from dealership like that and they are socks service today the first time I have issue and they cannot Help only they care about the money and they don't give a xxxx about customer More

I was told it would be done within 1-2 hours. No one called so after over 3 hours I had to call and make sure its ready I hope there will be more communication next time.Overall nice place and I r No one called so after over 3 hours I had to call and make sure its ready I hope there will be more communication next time.Overall nice place and I recommend. More

The team is comprised of very courteous, professional, and knowledgeable staff. Thanks so much for an amazing job! and knowledgeable staff. Thanks so much for an amazing job! More

Took car for a recall fix. Easy scheduling and prompt repair. Great experience with everything at this dealership. Easy scheduling and prompt repair. Great experience with everything at this dealership. More

This service department is excellent. They got me in and out and the facility is immaculate. Dom and Tony are great! They got me in and out and the facility is immaculate. Dom and Tony are great! More

Dominick Baglione Service Manager and his Team are the BEST! Extremely knowledgeable, competent, courteous, friendly and professional. Dominick explains everything in detail, in laymans terms when needed. BEST! Extremely knowledgeable, competent, courteous, friendly and professional. Dominick explains everything in detail, in laymans terms when needed. He is never rushed and always has time for the customer and their questions. His knowledge of Jeeps far surpasses any other service manager I have ever worked with for various cars that I own. Brought my Jeep in for a shifting issue and also engine light. His Team carefully diagnosed the problems and resolved all to my highest expectations. I can't say enough about how pleased I was with the service and with Dominick Baglione in general. He is fantastic! I highly recommend this service department for any of your Jeep needs. More

Follow trough and follow up are non existential. When an issue arises the dealership shows zero customer service. The service department has been an absolute nightmare. No one from the dealership ha When an issue arises the dealership shows zero customer service. The service department has been an absolute nightmare. No one from the dealership has been reliable what so ever. Can’t even provide a client a loaner vehicle while a brand new car sits in the dealership with zero fix ?? More