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Chrysler Dodge Jeep Ram of Englewood Cliffs

Englewood Cliffs, NJ

3.7
117 Reviews
Chrysler Dodge Jeep Ram of Englewood Cliffs is proud to serve New Jersey, New York and the surrounding area with quality Chrysler, Dodge, Jeep, and Ram vehicles as well as a vast selection of pre-owned cars. Come visit us at 100 Sylvan Ave.
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100 Sylvan Ave

Englewood Cliffs, NJ

07632

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Showing 117 reviews

September 06, 2022

Service department is great here, wish I purchased my vehicle there Dom and henry are the best -new car inventory issue stopped my purchased but service is great every time. More

by kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dom , henry
Sep 06, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Hello, Kelly. We are glad to read our Service Department was great. Thank you for your positive feedback. If we can assist you with any future needs please reach out to Chrysler Dodge Jeep Ram of Englewood Cliffs.

August 27, 2022

I was a loyal customer bought 3 cars there but will never spend another dime with them. After calling 3 times to set up an appointment and being on hold for no less than 10 minutes each time finally get thr More

by Bwright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominic and Raj
Aug 31, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Dealer Valued Service Customer, Customer service is very important to us here at Chrysler Dodge Jeep Ram of Englewood Cliffs. Thank you for your feedback. We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

August 26, 2022

The entire experience was amazing! Our sales lead, John, was a pleasure and a straight shooter. I was in and out with my new car in under 2 hours. :) More

by danaloren18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John, Jose
Aug 30, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

We are happy to know our amazing Sales Team at Chrysler Dodge Jeep Ram of Englewood Cliffs was able to give you a pleasurable experience! Thank you for trusting us with your car buying needs and taking the time to give us this great review and 5-star rating.

August 25, 2022

Like anyone else, I was nervous, skeptical and on the defense when I walked into this dealership. Ready for a salesman to pitch me a line and feed me stuff I didn't want to hear just to make a sale. Tha More

by DJ Teddy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Torres, Jay Murali
Aug 30, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

DJ, we're excited you found our staff to be so supportive during your visit here at Chrysler Dodge Jeep Ram of Englewood Cliffs. Our Service Team is determined to deliver an excellent experience and make our customers feel like more than just another sale. Your business and endorsement mean so much to us. If you have further needs or questions, please reach out. Enjoy your new truck!

August 22, 2022

This dealership is very friendly. They helped me out I picking a great car They were very helpful. More

by Richard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan A
Aug 23, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Hi Richard, thank you for taking the time to leave us this wonderful 5-star review. I am happy that we were able to find you the perfect vehicle. Thank you for choosing Chrysler Dodge Jeep Ram of Englewood Cliffs.

July 28, 2022

Juan was professional and easy to work with. He made the process quick and was a pleasure. I would recommend this dealership!! More

by Mkoshner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose and Juan Torres
Jul 28, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Thank you for the recommendation. We are happy to know our team provided you with professional, easy, and quick service here at Chrysler Dodge Jeep Ram of Englewood Cliffs.

July 21, 2022

Jose Bayona is the best! Highly recommended car guy! Truly cares about his customers. Go see him! More

by Lourdes B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Bayona
Jul 22, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Chrysler Dodge Jeep Ram of Englewood Cliffs sincerely appreciates your feedback, Lourdes. We welcome you back here at any time.

June 23, 2022

Extremely unprofessional! Don’t go here for service. Services advisor had attitude and showed a he knows everything and talking in a tone of racism towards you especially if y More

by Davidlu0031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raj
Jun 30, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Hello, We here at Chrysler Dodge Jeep Ram of Englewood Cliffs wish to provide a positive experience for every guest. We would appreciate the chance to speak with you about your recent interactions with our team. Please reach out to us so that we can address your feedback. Best regards, Service Management Team 551-999-6771

June 20, 2022

These people are actual criminals. I brought my 2017 Ram 1500 Laramie Longhorn in because it was having issues starting. I received a call from Raj (spelling) in service telling me tha More

by Steven G
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Dominic (Service Manager) and Raj (Service Rep)
Jun 20, 2022 -

Steven G responded

Now 5 calls to the Service Manager and still no call back. Amazing.

Jun 21, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Dealer Valued Service Customer, Customer service is very important to us here at Chrysler Dodge Jeep Ram of Englewood Cliffs. Thank you for your feedback.  We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

Jun 22, 2022 -

Steven G responded

Great, except nobody answers the line. Moreover, I’ve now called at least 7 times. I spoke to people individuals on 4 occasions and asked to speak to Dominic the Service Manager. I was told I’d receive a call back but as expected I did not. Your service department clearly lied and tried to “steal” money from me and who knows how many others. I literally just got off the phone with Brandy at your dealership who was very nice and said she would do what she can to get someone with authority to call me back. Either way, until the dealership makes me whole I will take to social media and word of mouth to do what I can to keep this from happening to others. What terrible business practices. Really disgusting. By the way, you have my name and my number so I suggest whoever reads this from the dealership (unless the dealership’s reply is auto-generated, which is more likely) reach out to me to address my concern.

Jun 23, 2022 -

Steven G responded

And still no response. These people are CRIMINALS. They outright lied in an attempt to steal money from a customer. I’ve now left no less than 7 messages (both voice mails as well as having spoken to four different people, including service rep Raj who lied to me in the first instance) and still no response from Dominic the service manager. They lied and got caught and don’t have the courage to call me back. I’ve literally never left a review like this before but these people are dishonest and I feel compelled to get the word out because I have no doubt they engage in this fraudulent behavior regularly. If you are reading this, stay far away from this dealership.

May 27, 2022

BROUGHT CAR IN FOR SERVICE AND SOME WARRANTY ISSUES . WAITING ALMOST 2 WEEKS. PAID FOR UP FRONT OIL CHANGE NOT DONE . CAN NOT TRUST THIS DEALER. More

by ZW6758
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
RAJ
May 27, 2022 -

ZW6758 responded

Also left McDonalds garbage in car

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