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Chrysler Dodge Jeep Ram of Englewood Cliffs
Englewood Cliffs, NJ
123 Reviews
Chrysler Dodge Jeep Ram of Englewood Cliffs is proud to serve New Jersey, New York and the surrounding area with quality Chrysler, Dodge, Jeep, and Ram vehicles as well as a vast selection of pre-owned cars. Come visit us at 100 Sylvan Ave.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 123 reviews
June 01, 2023
Let me begin by stating that this review is regarding the service department, or more appropriately lack thereof! I leased my vehicle from this dealership a few years ago and had an excellent experience with service department, or more appropriately lack thereof! I leased my vehicle from this dealership a few years ago and had an excellent experience with their sales team, specifically my sales person, Elvis, who has since moved on to more luxury brand dealer. I brought my 2020 Ram 1500 in to the service department in early September 2022, to have the UConnect system checked. I was advised by Raj, my service advisor, that the system would need to be fully replaced and that it would take a few weeks as they are “made to order” by a third party. there was also another minor issue that they would address at the same time once the radio was in. It should be noted that I had purchased the Mopar total protection extended warranty on the truck a short time before my appointment because I was nearing the total lease mileage and I was going to purchase the truck anyway. Raj advised that both the radio and other issue were fully covered under the extended Mopar warranty and that I would hear from them within a few weeks. Over the LAST EIGHT (8) MONTHS, I have repeatedly reached out to this dealership at least once a month to ask for updates, each time receiving the same response - “still waiting for the radio, everything is still backed up after COVID. We will call you as soon as it’s in”. I should add that I have not once in 8 months received a phone call or update on this matter from this dealership. I have in contrast, called to request updates on the following dates since the September 2022 diagnostic: 10/11/22 , 11/2/22, 12/12/22, 1/30/23, 3/30/23, 5/17/23, and several times last week as well. Each of these calls lasted on average between 10 - 22 minutes. I have repeatedly requested to speak to the service manager, DOM, who is never available and has NEVER returned a call. How do I know “DOM” is the service manager? Because I have asked for his name and requested a call back the last 4 times I called this absolutely useless service department. After demonstrating a high degree of patience with this service department, having already paid the diagnostic bill and being absolutely led on for months I contacted Chrysler corporate to file a complaint. I received notice from my case managerthat Jack advised that the part was never ordered or if it was I didn’t contact them to schedule the repair within a weeks time. First - I have NEVER received a single phone call from this service department BUT I can certainly show MY phone records of the above dates where I called them to be told that the radio was not in and they’d call me asap. The second part of Jacks claim was that I was 71 miles over the factory warranty and that they may have not ordered the radio because of this. I feel like I’m in the twighlight zone or being punked at this point - Hi JACK…. please refer to the Mopar total protection extended warranty that I pay for monthly and covers ALL OF THE COMPONENTS in need of service / replacement. In fairness to Jack, he is relatively new to the service department…. How do I know this?? Like I said, I’ve been in contact with them a few times. I have since lodged a complaint with Chrysler and have reached out the the regional manager, Ray, as well regarding my 8 months of completely wasted time dealing with this Englewood, NJ, dodge service department. Where I would have gladly done repeat business with the sales department, I will be taking all my future business elsewhere. STAY FAR AWAY FROM THIS SERVICE DEPARTMENT! You have been warned! More
by Bluecolt18
Employees Worked With
Raj, Jack, and the ever elusive service manager, Dom
May 22, 2023
Daniel Laguerre, sales; Jerome Drackett, finance manager; and Timothy Sweeney, sales manager are terrible to do business with. At no point should you consider any service plans with these people. If you must and Timothy Sweeney, sales manager are terrible to do business with. At no point should you consider any service plans with these people. If you must buy a car but do not use their financing, warranties, etc. get the car and make sure you have no ties to this place. As soon as the car is sold they will not respond to requests. Been 7 months and they still have not given me a key. At one point Daniel Laguerre sent me to a different dealership and that dealership told me they do not make keys here. And because they are awful I cannot even get a response to cancel my warranty. Been over a month of me trying to cancel the warranty. More
by Dan
Employees Worked With
Daniel Laguerre, Timothy Sweeney, Jerome Drackett
May 18, 2023
Would give 5 stars for awful and dishonest service. It took them 5.5. hours just to give the car a diagnosis for $399. On the phone they told me that my warranty was partially covered. When I got there It took them 5.5. hours just to give the car a diagnosis for $399. On the phone they told me that my warranty was partially covered. When I got there, they denied it. I was able to get my repair for 1/3 of the price elsewhere. Seems like the charges grow based on how much the greedy servicemen can reap in more commission. More
by Anna
Employees Worked With
Raj
March 11, 2023
Excellent and convenient service. Had all the paperwork done ahead of time and by the time of picking up vehicles, I was done and driving a new vehicle in few minutes… Had all the paperwork done ahead of time and by the time of picking up vehicles, I was done and driving a new vehicle in few minutes… More
by Delmy Cano
Employees Worked With
Elias Urquia
February 08, 2023
Raj was a great service rep. I went to two different dealerships and they couldn’t find out what was wrong. Raj right away took his time trying to find the issue and took care of I went to two different dealerships and they couldn’t find out what was wrong. Raj right away took his time trying to find the issue and took care of the problem. One of the best service reps I’ve ever encountered. Thank you to Jose and his team. Best Jeep dealership ever! More
by ShayP
Employees Worked With
Raj latchman
February 03, 2023
BROUGHT IN MY 2023 JEEP GRAND CHEROKEE FOR FIRST OIL CHANGE UTILIZING JEEP WAVE PROGRAM WHICH ALLOWS FOR THREE OIL CHANGES AND THREE TIRE ROTATIONS SERVICE REP RAJ OR ROGER WAS VERY RUDE TO BOTH MYSELF CHANGE UTILIZING JEEP WAVE PROGRAM WHICH ALLOWS FOR THREE OIL CHANGES AND THREE TIRE ROTATIONS SERVICE REP RAJ OR ROGER WAS VERY RUDE TO BOTH MYSELF AND WAVE REP WHICH I HAD ON THE PHONE, WOULD NOT INVOLVE HIS MANAGER DOMINICK WHOM DOES NOT ANSWER CALLS NOR RETURNS THEM. THE DEALER IS A SCAMMMMM More
by KR
Employees Worked With
RAJ OR ROGER
January 31, 2023
I took my 2018 PHEV chrysler Pacifica to this dealership back in November for a check engine light. I had previously taken the car to my local authorized service mechanic where all regular maintenance wer back in November for a check engine light. I had previously taken the car to my local authorized service mechanic where all regular maintenance were completed, but the check engine light was not diagnosed because they didn’t have the tools or the technician to work on a hybrid vehicle. At the dealer, Englewood chrysler, the service advisor was very aggressive on a $399 diagnosis package (I was unaware that this package was an oil change and tire rotation maintenance package, not a diagnosis) At the end of the day, they did not diagnose the check engine light, they asked me to take the car to another dealership that has the tools and the technicians to work on hybrid cars; and performed the oil change in the “package” for $399, even though I especially told them that all maintenance like oil and tires were already performed a few weeks ago. I ended up taking the car to another dealership (Riverdale chrysler in the Bronx) they did diagnosed the check engine light and determined that the was a problem with the electric coolant heater and it would be covered under the federal emissions warranty. Something Chrysler of Englewood completely fail to diagnose and instead charged me $399 plus taxes for unnecessary oil change. I spoke with Dominic, the service manager, today. After reconfirm everything, he never apologize for the terrible service or offered a refund, he just told me that the best he could do is give me credit for a future service appointment. Unbelievable. Don’t go to this dealership. Save your money and aggravation. More
by Archipelago
Employees Worked With
Dominic, Service Manager
January 21, 2023
I saw a jeep with suspect paperwork. I was assured by the GM (Jay) the car was good, safe and no accidents. I asked if I could take to my mechanic and they said yes which actually made I was assured by the GM (Jay) the car was good, safe and no accidents. I asked if I could take to my mechanic and they said yes which actually made me happy. However, they bought the car directly to my mechanic without allowing me the chance to make an appointment (They had said earlier they would let me know so I could arrange an appointment) My mechanic told me the car had been in a major accident. This is why the paperwork was "shotty". Of course the GM Jay has not called again. Please avoid dealng with this group - Englewood Cliffs and Paramus. I should of read these reviews before I trusted a friend who trusted Jay More
by Happy Customer
Employees Worked With
Jay, the GM and John the Certified Sales Manager
January 12, 2023
Terrible service, don't do it. I bought a brand new Jeep from this dealer, and went for my first oil change/tire rotation at 8K miles. The service tech insisted I get a $400 'In I bought a brand new Jeep from this dealer, and went for my first oil change/tire rotation at 8K miles. The service tech insisted I get a $400 'Inspection' in addition. I told him the Jeep only has 8K miles and just wanted the oil change and tire rotation. They told me I could be voiding my new car warranty by refusing the $400 inspection, and got very aggressive with me. Then they said the tires couldn't be rotated so they didn't do that. On my service sheet, they stated that I refused the inspection which could void my Jeep warrantee. What the f#$R#$... Never again. More
by Carguy
Employees Worked With
Both service techs were rude and obnoxious.
