Chrysler Dodge Jeep Ram of Englewood Cliffs

I brought my vehicle (2019 Jeep Grand Cherokee Limited X) to Chrysler Dodge Jeep Ram of Englewood Cliffs due to having a check engine light coming on and to also get a tire rotation with an oil change. -Chr to Chrysler Dodge Jeep Ram of Englewood Cliffs due to having a check engine light coming on and to also get a tire rotation with an oil change. -Chrysler Dodge Jeep Ram of Englewood Cliffs NJ charged me for work that was not done and should have been covered by the warranty. -Chrysler Dodge Jeep Ram of Englewood Cliffs NJ swapped out parts from my vehicle with someone else vehicle. (Dealership scan report shows this.) -They are robbing people like myself and committing insurance fraud with Mopar. Over the phone Chrysler Dodge Jeep Ram of Englewood Cliffs informed me that I needed two batteries replaced (main & alternator batteries), they then informed me that I have multiple issues with my electrical system with melted wiring, melted manifold, and issues with my generator. (Keep in mind this Jeep is only 3.5 years old.) After paying $1645.94 they wanted 5 more hours of labor and for me to pay a second diagnostic, which I refused, and picked up my vehicle after 2 weeks. They told me over the phone I will be charged $1598 for just the main & alternator batteries since that is what it cost supposedly, even though the second receipt showed the alternator being replaced for $100 (Mopar extended warranty deductible). Please note that I have a Mopar Extended warranty that covers the diagnostic and repairs for an alternator. Chrysler Dodge Jeep Ram of Englewood Cliffs lied about what repairs were done, they charged me for repairs that should have been covered by Extended Warranty and they got paid for repairs they did not do by the Mopar Extended Warranty. I opened case# 86199247 directly with Chrysler who doesn't seem to be doing much at this point. I brought the Jeep to another dealership (Hudson in Jersey City NJ) where it was originally purchased and they said that Englewood Cliffs charged me for an alternator (cost hidden with battery replacements $1598) but the actual alternator it was never replaced. In addition, Hudson Jeep in Jersey City stated that there were parts taken from another Jeep (2018) and put into my Jeep with a different VIN number voiding my warranty (A/C-HVAC part and a PCM). Hudson Jeep in Jersey City stated that there was only one issue they found when scanning for problems, which was the Powertrain Control Module (PCM) that would be covered under warranty normally but the part was from another Jeep that was being worked on at the same time as my Jeep at the Englewood Cliffs dealership. A scan report at the dealership showed this information. I called Mopar the warranty company and they stated that Englewood Cliffs charged them for an alternator replacement. However, the work was not done per Hudson Jeep in Jersey City and Englewood Cliffs was double dipping with the replacement of the alternator cost. Englewood Cliffs charged me and they got money for the repair from Mopar for a repair they didn't do. More

Let me begin by stating that this review is regarding the service department, or more appropriately lack thereof! I leased my vehicle from this dealership a few years ago and had an excellent experience with service department, or more appropriately lack thereof! I leased my vehicle from this dealership a few years ago and had an excellent experience with their sales team, specifically my sales person, Elvis, who has since moved on to more luxury brand dealer. I brought my 2020 Ram 1500 in to the service department in early September 2022, to have the UConnect system checked. I was advised by Raj, my service advisor, that the system would need to be fully replaced and that it would take a few weeks as they are “made to order” by a third party. there was also another minor issue that they would address at the same time once the radio was in. It should be noted that I had purchased the Mopar total protection extended warranty on the truck a short time before my appointment because I was nearing the total lease mileage and I was going to purchase the truck anyway. Raj advised that both the radio and other issue were fully covered under the extended Mopar warranty and that I would hear from them within a few weeks. Over the LAST EIGHT (8) MONTHS, I have repeatedly reached out to this dealership at least once a month to ask for updates, each time receiving the same response - “still waiting for the radio, everything is still backed up after COVID. We will call you as soon as it’s in”. I should add that I have not once in 8 months received a phone call or update on this matter from this dealership. I have in contrast, called to request updates on the following dates since the September 2022 diagnostic: 10/11/22 , 11/2/22, 12/12/22, 1/30/23, 3/30/23, 5/17/23, and several times last week as well. Each of these calls lasted on average between 10 - 22 minutes. I have repeatedly requested to speak to the service manager, DOM, who is never available and has NEVER returned a call. How do I know “DOM” is the service manager? Because I have asked for his name and requested a call back the last 4 times I called this absolutely useless service department. After demonstrating a high degree of patience with this service department, having already paid the diagnostic bill and being absolutely led on for months I contacted Chrysler corporate to file a complaint. I received notice from my case managerthat Jack advised that the part was never ordered or if it was I didn’t contact them to schedule the repair within a weeks time. First - I have NEVER received a single phone call from this service department BUT I can certainly show MY phone records of the above dates where I called them to be told that the radio was not in and they’d call me asap. The second part of Jacks claim was that I was 71 miles over the factory warranty and that they may have not ordered the radio because of this. I feel like I’m in the twighlight zone or being punked at this point - Hi JACK…. please refer to the Mopar total protection extended warranty that I pay for monthly and covers ALL OF THE COMPONENTS in need of service / replacement. In fairness to Jack, he is relatively new to the service department…. How do I know this?? Like I said, I’ve been in contact with them a few times. I have since lodged a complaint with Chrysler and have reached out the the regional manager, Ray, as well regarding my 8 months of completely wasted time dealing with this Englewood, NJ, dodge service department. Where I would have gladly done repeat business with the sales department, I will be taking all my future business elsewhere. STAY FAR AWAY FROM THIS SERVICE DEPARTMENT! You have been warned! More