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Chrysler Dodge Jeep Ram of Englewood Cliffs
Englewood Cliffs, NJ
121 Reviews
Chrysler Dodge Jeep Ram of Englewood Cliffs is proud to serve New Jersey, New York and the surrounding area with quality Chrysler, Dodge, Jeep, and Ram vehicles as well as a vast selection of pre-owned cars. Come visit us at 100 Sylvan Ave.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 121 reviews
November 27, 2019
I purchased a $54,500 2017 Jeep Grand Cherokee SRT from this dealer on 11/16/19. That night I realized they did not give me a spare key, spare tire or most importantly a wheel lock key. I was quite angry b this dealer on 11/16/19. That night I realized they did not give me a spare key, spare tire or most importantly a wheel lock key. I was quite angry but I figured it’s fine they will fix it. I made an appointment at 1pm on 11/27/19 for the service department to take off the wheel lock keys and address 2 other issues (lane assistant service light turned on and bad water leak in spare tire compartment). I was told I would be first in line and would be taken care of right away. Over 2 and a half hours here and they have 2 of the 4 wheel lock keys off. At this rate I will be here for 5 hours for a mistake that should have been taken care of before they even listed the vehicle for sale. Not to mention I am over an hour away each way. They are refusing to give me a spare tire as they didn’t have one it when they got it even though it is clearly listed as an add on the window sticker I was given. As a “comp” they are going to order me a new key for free and will call me when I can come pick it up. As for the other issues I’ve been made aware there is no way they will fix the wheel locks, lane assistant and the leak in the rear before close of business day. They then offered me a loaner while they fix these issues, but I’ll have to bring it back another day because it’s thanksgiving weekend and the service department is closed. So all in all I’ve spent 6 hours purchasing the car and another 5 (so far) to bring it in for repairs that it came with. Needless to say I would NEVER return. I would HIGHLY recommend you look elsewhere before purchasing here. More
by Austin Darmstadter
Employees Worked With
Elvis
