Chrysler Dodge Jeep Ram of Englewood Cliffs

Stereotypes about car dealers were born here. This is the most unethical dealership I have ever attempted to do business with. After informing Jose that we were driving two hours to look at a certain car and most unethical dealership I have ever attempted to do business with. After informing Jose that we were driving two hours to look at a certain car and booking an appointment for Friday 3/19 to test drive, we emailed him on Monday to confirm that the car was still available. No communication in the meantime. We got a call around 10:30 Friday morning asking if we could wait until 3pm because someone had put a deposit down on the car but they had bad credit. Jose was off on Thursday...but the car we were coming to look at was pending sale on Wednesday. Not contacting us to let us know this just tells me that Jose is okay with wasting people's time. If he feels that entitled to waste my time, then I should feel entitled to billing him for the gas, tolls, and my overtime rate since I took a day off. Secondly, why do I care about the credit of these other people? And why is that a professional thing to say to another interested party? I get it. They put down a deposit and we didn't; lesson learned...despite that such an option was not offered to us. Interesting. Like I said, I'm not upset that the car sold; that's their job. Their customer service process was atrocious. Even if Jose was off on Thursday, there's no notes or SalesForce type something for someone else to look at? Does anyone think Jose would mind getting a call on his day off to let him know that one of his appointments for the next work day needs attention? And then maybe an hour before I wrote this Jose has the gall to email my wife and send a list of recommended cars with a reminder to put down a deposit? Are you kidding? I will actively tell people to stay away from this dealership and most of the text of this review is adapted from the complaint I submitted to FCA Corporate. As of this review being edited at 9:38PM on 3/23, the vehicle that was pending sale is still listed on their website. Did it not sell? That's unfortunate. More

DO NOT GO HERE FOR SERVICE! DOMINICK BAGLIONE WILL RIP YOU OFF. My husband brought it in to the Englewood Cliffs dealership to replace the shifter cable as part of a recall. He also noted that the “chec YOU OFF. My husband brought it in to the Englewood Cliffs dealership to replace the shifter cable as part of a recall. He also noted that the “check engine” light has been for a few days, so he asked that they check on that as well. The service manager, DOMINICK BAGLIONE, said the issue was with the transmission valve body, and that would have to be replaced. We were charged $2,666.49, and my husband drove the van home on 9/22 (10 miles away). Only when the van was parked in our driveway did he notice that transmission fluid was leaking from the van, and when he spoke to Dominick he said this was normal, since the technicians would over-fill and the fluid would spill over. He insisted this was normal and brushed off our concerns. The next morning, we noticed that the check engine light was back on and there was MORE transmission fluid on the driveway under the car. We were told to bring the van back into their shop. In the 10 miles it took to get from our house to their repair shop, the sounds the van made got progressively worse and the transmission was slipping. It barely made it to the shop. There, Dominick said that the van needed a completely new transmission, and it would cost and additional $6,657.03. This on top of the $2,666.49 that was already paid when he failed to correctly diagnose and repair the van. If anything, the van was in worse shape than when it was first taken into their shop. When asked if we could get credit for the $2,666.49 that was already paid when they first attempted to fix the transmission, Dominick refused. Since the van couldn’t be driven in the condition that it was in (it would never have made it out of their facility), he reluctantly agreed to have them do the work. Meanwhile, we called another dealership in Teterboro to inquire about how much it would cost to replace the transmission on the van. Their reply was $4,500 - $5,000 for parts and labor. They were shocked at what was being charged at the Englewood Cliffs dealership, and what was already paid for the attempted repair. Yet another dealership in Paramus was also shocked at the price and noted that the facility has a policy of price matching a competitor’s lower price. When Dominick was told that their sister dealership in Paramus mentioned their price match policy, he said he wanted to see it in writing, but overall disregarded it. When asked to speak to his supervisor, he refused to give a name. When it came time to make the final payment, my husband made a last-ditch effort to AT LEAST get credit for their first attempt at repairing the transmission. Dominick was defensive and insisted that he did him a favor by not marking up the price of the transmission by $3,000, so he claims that he did in fact give a “discount”. Note that this “discount” is not indicated on the receipt. Since the van was being held until the balance on the bill was paid, and it was useless to push the point with Dominick, my husband reluctantly paid. We have since spoken to a mechanic who noted that perhaps the transmission valve body was install incorrectly, or the transmission wasn’t re-assembled correctly (hence, the leaking transmission fluid after the first attempted repair and reappearance of the check engine light), and perhaps this is what ultimately lead to the need to completely replace the transmission. More

They charge $110 for a standard oil change (I wonder how much is for synthetic). This service should not take more than 30 minutes took over 2 hours and the service desk representative was upset that I did much is for synthetic). This service should not take more than 30 minutes took over 2 hours and the service desk representative was upset that I did not agree to the other services (engine flush, transmission flush, HVAC disinfectant, etc). Definitely over priced and not worth the money. Go elsewhere. More