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Columbia Chrysler Dodge Jeep Ram Fiat
Columbia, TN
343 Reviews
We are proud to offer an amazing selection, incredible savings and low prices. We're located at 106 S. James Campbell Blvd, Highway 31 & S. James Campbell Blvd.
Our goal is to deliver excellent customer satisfaction to every customer. And we know that customers rank options and selection as important factors in customer satisfaction. That's why Columbia Chrysler Dodge Jeep Ram is committed to affordable, competitive pricing and regularly offer specials on all new and used Chrysler Jeep Dodge and Ram inventory and many makes and models.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
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Showing 343 reviews
May 17, 2024
He's a crook who took advantage of me. He lied about the value of the car that he said was equal to my jeep in value. My phone had died and I couldn't research the value. So I took his w He lied about the value of the car that he said was equal to my jeep in value. My phone had died and I couldn't research the value. So I took his word. Well right after I signed paperwork, I was able to get use of a phone before I left dealership. The car was about 8,000 less than my jeep. I immediately told Josh Richardson and he mumbled a bunch of crap. I wanted to raise pure xxxx but my daughter was with me and I had to control myself. The minute we got home. I called and told them it wasn't a fair deal and I wanted my jeep back. The man on the phone said to bad. We aren't giving u your jeep back. They are crooks and so is the salesman josh Richardson. They backed his dishonesty and had I just taken time to read all their reviews from several different sites plus the bbb reviews, I wouldn't have went near that cesspool of crooks. They are obviously desperate. They screwed me over horrible. But there's a God and when u steal, because that's basically what Josh Richardson did by lying about the cars value. U can take this to the bank. God will repay this business and all the crooks there. Hindsight is 2020. I should have researched them before doing business with these lowlife crooks. I pray people read this and steer away from these people and their crooked establishment. I promise there's too many dealerships to even take a chance on these crooks. The guy on the phone even admitted that they took advantage. It was a slip of the tongue because I had backed him in a corner and he got so frustrated and when I said you know yall screwed me over, he said yes we did. When I said now your admitting it. He got all frustrated didn't know what to say after he realized he admitted to cheating me. People stay away from these desperate crooks. This is the most dishonest car lot around. Look at their salesman and if u aren't sure Google the reviews on them. Save yourself alot of time and money. More
by Lindachaney233
Employees Worked With
Helpful May 15, 2024
They are lying crooks. They lied about the value of the car they traded me for my jeep. I looked it up and they knew they lied but wouldn't give me my jeep back. Please They lied about the value of the car they traded me for my jeep. I looked it up and they knew they lied but wouldn't give me my jeep back. Please take your business elsewhere. These people can't be trusted. Look at the bbb reviews. They are scammers. More
by Lindachaney233
Employees Worked With
May 15, 2024
He lied about the value of the car he traded me for my jeep. He is a crook and I recommend staying away from this dealership altogether jeep. He is a crook and I recommend staying away from this dealership altogether More
by Lindachaney233
Employees Worked With
May 10, 2024
I took my jeep Wrangler there to have the air conditioner fixed. It was taken in on a Thursday. Everything got approved on a Friday. The parts was here on Monday thinking it was going to get fixed on Tuesday fixed. It was taken in on a Thursday. Everything got approved on a Friday. The parts was here on Monday thinking it was going to get fixed on Tuesday. I try to be patient and call on Wednesday to see what is up to find out, the service writer Joe said he had to put me on the back burner so something else could get done well because I got put on the back burner when I decided to work on the jeep Thursday seven days later after they get all the wrong stuff so now we have to wait maybe Tuesday almost 14 days it’s 12 that I’m looking at for being without a vehicle because the air don’t work pathetic nobody offered me a vehicle for my fiancé to drive to work but that’s why they wouldn’t even get one star I only gave one star because I had two to get the lead to review More
by eric wateidge
Employees Worked With
service
May 03, 2024
This xxxxshow is run by Eric Collier who is a low down deceitful crook. They recently ran a scratch and win competition which clearly misled every entrant into believing they had won something substantial deceitful crook. They recently ran a scratch and win competition which clearly misled every entrant into believing they had won something substantial. I was personally a "winner" of $2500 cash which I intended putting into the price of a new 2500 Ram truck. After learning exactly how they were cheating us I called Eric Collier. I told him he was unethical he has the audacity to ask me if I knew how to read. What an xxxxxxx and that simply confirms to me what a liar and cheat he is. Technically he may not have broken the law but nobody wants to deal with a lowlife like this. I will NEVER buy a Ram truck again thanks to this xxxxxxx and I would advise all of you potential buyers to look elsewhere for an honest deal. This guy and this dealership is crap. More
by Honest Citizen
Employees Worked With
Eric Collier
April 06, 2024
DO NOT BRING YOUR VEHICLE HERE. Astonishingly bad customer service and communication from service department. Took my truck in for a check engine light and recalls on 3/2/24, servic Astonishingly bad customer service and communication from service department. Took my truck in for a check engine light and recalls on 3/2/24, service advisor said it would take 2-3 weeks to get it into the shop. I told advisor that’s fine just keep me updated please. Service department did not communicate anything after I left the dealership that day. I called on 3/28/24 to get an update on my truck. Service advisor did not have any of my information in the system and did not know where my vehicle was or what needed to be repaired. I was told that the advisor that checked my vehicle in was no longer employed here and my vehicle was never written up for service. 3/29/24 my truck got in the shop to have the check engine light diagnosed, advisor called to inform me the particulate filter sensor needs replacing and that my cabin and engine air filter also needs replacing (I replaced them 8k miles ago). Sensor was on back order and I was told that the advisor would have a better eta in a couple of days. Did not receive any updates or have any communication until 4/5/24 when I got a call saying my truck was completed and ready to be picked up. I talked with the advisor and scheduled an after hours pick up. She said keys would be with the sales receptionist and truck would be out front ready to go. When I arrived to pick up the truck I was handed the keys and told it was parked right outside the door and to go look for it. After 5 mins of walking around the lot to try and find my vehicle I had to go back inside to ask the sales manger to have someone locate the truck. 15 mins later they finally found it and brought it up front. No multi point inspection was completed, vehicle had not been washed, and I had to wander around to try and find my vehicle after it sat on the lot for 5 weeks (was not touched for the first 3 weeks). I wouldn’t trust this service department to change the tire on a bicycle in a timely manner. Terrible communication and customer service from everyone in this dealership. Service department needs some major changes in management, and advisors need more training in customer relations. More
by justin.a.deal
Employees Worked With
Eric Collier
April 06, 2024
March 5, 2024 bought a new (loaner) vehicle from Columbia Chrysler Dodge Jeep Ram Fiat Sales guy was @Jose Uriel Flores Morales. We asked if anything was wrong with the truck he told us NO!! Oh yes there i Chrysler Dodge Jeep Ram Fiat Sales guy was @Jose Uriel Flores Morales. We asked if anything was wrong with the truck he told us NO!! Oh yes there is the Bumper & hood have bare spots all over. It was raining that day (should have never bought from this dodge dealer anyway because they have got us in the past) Fast forward 2 days March 7 had Perma Plate Ceramic put on we noticed then that the bumper & hood was missing good bits of paint. Took back for Jose to take pictures & tell us someone would call, waited a week nothing. Went back & spoke with @Bryan Popp the Sales Manager who told us he would see if the body guy could fix it If not they would send to BODY SHOP.. Waited week & a half & nothing from Bryan. Go back AGAIN someone else takes pictures & tells us that Bryan Popp is No longer there He had been FIRED. So I decided I need to go to General Manager, called was on hold 30 minutes was told then he must be in a meeting so once again head out to Columbia Chrysler Dodge to speak to Eric Collier. WELL IT'S THURSDAY & HE & Germaine Williams are BOTH OFF so we would need to come back today. I took it up there at 9 am & waited for a sales guy to come out & tell me that the guy that was fixing it would be there at 2pm. I get there at 2pm to be told they hadn't seen him but they would get me a loaner. WOW I HAD TO SIGN PAPERS THAT I AGREED TO NOT SMOKE IN THE VEHICLE & IF I DAMAGED THE BODY YES THE BODY OF THE CAR IF MY INSURANCE DIDN'T PAY FOR IT I AGREED TO PAY FOR IT.. I DROVE THE CAR AROUND THE BUILDING AS I AM THINKING YOU SOLD ME A VEHICLE IN THE RAIN THAT THE PAINT IS GONE GONE & YOU WANT ME TO PAY TO FIX YOUR CAR IF SOMETHING HAPPENS. I TOOK IT BACK & WAITED MAYBE 30 MINUTES FOR THE TRUCK..YES I WAS TO FIX THEIR CAR BUT THEY COULD SELL ME ONE DAMAGED.. I STEPPED INSIDE TO ASK GERMAINE WILLIAMS TO COME LOOK AT THE TRUCK.. THIS IS WHAT HE SAID GERMAINE DID YOU KNOW IT WAS A LOANER? ME, YES GERMAINE THEN YOU SHOULD HAVE KNOWN.. ME SO ANOTHER WORDS WE BOUGHT IT WE ARE STUCK WITH IT & YA'LL HAVE F--KED US TWICE NOW... HERE IS WHAT I WANT EVERYONE TO KNOW: COLUMBIA CHRYSLER DODGE JEEP RAM FIAT ONLY WANTS YOU TO MAKE A PURCHASE AFTER THAT YOU'RE GARBAGE!! JOSE IS A LIAR!! YES I SAID IT.. ALL THIS TIME HE HASN'T SPOKE TO US UNTIL TODAY WHEN HE SAID MRS. BEE I DIDNT WANT TO HEAR MY NAME COME OUT HIS MOUTH.. WE HAVE A BRAND NEW ACCORDING TO OUR PAPERWORK & PRICE BUT TO LOOK AT THE TRUCK NO ITS NOT ITS USED VERY VERY USED!!!!! I WILL NEVER OWN ANOTHER xxxx CHRYSLER DODGE JEEP AS SOON AS I CAN GET RID OF THIS ONE!!! DO NOT BUY FROM COLUMBIA CHRYSLER DODGE JEEP FIAT!!! IT'S BEEN A MONTH NOW & NOTHING HAS BEEN DONE TO MAKE BUYING THIS NEW VEHICLE ENJOYABLE.. REALLY SHOULDN'T HAVE BOUGHT ON MARCH 5, ANYWAYS THAT WAS MY SONS BIRTHDAY HE WOULD HAVE BEEN 31.. More
by Tinam5611
January 07, 2024
Dodge I want to give you a chance to make things right I bought a car last summer a 2013 Challenger RT I was told there was a couple things wrong with the car and they would talk to the owner and offer some bought a car last summer a 2013 Challenger RT I was told there was a couple things wrong with the car and they would talk to the owner and offer something to help me get it fixed free or cheap considering I'm spending quite a lot of money on 150,000 mi vehicle turns out I get home the batteries completely bad had to take it out charge it at advance overnight to find this out talk to the salesman the next day he says the owner is not around I get this for the next few days until I finally replaced the battery myself and was told the suspension was fine and the rattling in the back was stuff in with the spare tire is now I knew that was probably false turns out the whole suspension went to xxxx if there's anything you can do to make this right please respond and I will contact you and we can make this right otherwise I guess there's no integrity much anywhere any more the reason I'm bringing this up is because I just got a call from Dodge asking if there's anything they can do when I was there for 2 weeks straight and they did nothing so I left it alone and it bugs me more and more everyday xxxxx in your court More
by jakenov1977
Employees Worked With
Wendy Stacy
December 29, 2023
Parts and Service Department. Complaint Express lane Oil and filter change. I got to your service department at 6:45 am on 12/29/2023. In the express lane to get an oil and Complaint Express lane Oil and filter change. I got to your service department at 6:45 am on 12/29/2023. In the express lane to get an oil and filter change. Was asked if I have an appt. Was told no. Then was told I would have be work to get an oil and filter changed since I had no appt. I was told by a black service technician, that this had changed a month ago. Nowhere on your website for the express lane does it indicate by appointments only Nor do you have a sign at the building appts only. This is a very poor way to do business. I'm appalled and disgusted at the service at this location, I wasted my time, gas, and energy to find this out. More
by mharmon
Employees Worked With
Not listed
December 27, 2023
Rodney Bailey is the worst person in the world to be a service manager. Yells at customers for the incompetence of his own employees and tries to make you pay for services that they did not provide. This service manager. Yells at customers for the incompetence of his own employees and tries to make you pay for services that they did not provide. This location honestly should be shut down and new staff hired. Rodney Bailey Actually had the audacity to yell at me, the paying customer who was lied to by his employees about services completed and the time frame of how long the work would take. DO NOT GO TO THIS LOCATION!!! More
by James
Employees Worked With
Rodney Bailey
