Chrysler Dodge Jeep Ram of Clifton Park

POOR CUSTOMER SERVICE. Zappone does not are about you once you sign the paperwork for your vehicle. I would not recommend buying a vehicle from them. We purchased a 2021 Jeep Grand Cherokee on October 21 once you sign the paperwork for your vehicle. I would not recommend buying a vehicle from them. We purchased a 2021 Jeep Grand Cherokee on October 21st, 2021. Since then we have been back 9 times for a door on the vehicle that will not lock along with other issues. Sales manager Dave says nothing is wrong with the door. On January 3rd, I went back again with my concerns. As I started to talk to the salesman who sold us the car, the sales manager started yelling at me that the car does not have any problems. I tried to tell him about the ongoing problems with the door and he got in my face and yelled " Get the F*** out of the dealership". At this time I have 4 other Zappone employees in front of me and he continued to use the F word in front of my wife. At this time I asked him to stop using the F word in front of my wife and that I was done and going to contact the BBB-AG and Jeep corporation. He responded with "Go ahead, it is not going to do you any god". More

This place is a scam! The GM (Fred) laughed at me then hung up on me. What ever happened to making customers happy? Their customer service is horrible. They aren't all about you (the customer) all they hung up on me. What ever happened to making customers happy? Their customer service is horrible. They aren't all about you (the customer) all they are about is how can I scam this person out of more money... that's how they get you. Tell you what you want to hear then when you pick up the car, oh sorry, you weren't approved for this vehicle all along. I'm so disgusted with the way they run their business! More

This is the worst dealership in the area! I brought my car in for a torn CV boot that was covered under my LIFETIME powertrain warranty. They called me that afternoon to tell me they broke the axel and s car in for a torn CV boot that was covered under my LIFETIME powertrain warranty. They called me that afternoon to tell me they broke the axel and some suspension parts that I was going to be responsible for. They charged me $2200 to fix my car that THEY BROKE! I was without a car for 3 weeks and they did not offer me a loaner and would not pay for a rental, it was my responsibility. Zappone's did absolutely NOTHING TO HELP ME AT ALL! and again THEY broke it. More

Very nice people when you first visit. On delivery I was never explained what incentives I received. Most time spent pushing extended warranty. Go elsewhere. never explained what incentives I received. Most time spent pushing extended warranty. Go elsewhere. More

Deceptive and DishonestMy husband and I were in the Deceptive and Dishonest My husband and I were in the market for a minivan. During our search, we came across Zappone and kept an eye on one particu Deceptive and Dishonest My husband and I were in the market for a minivan. During our search, we came across Zappone and kept an eye on one particular vehicle from their website. It stickered for $44,320, but, being a model year old, it was listed at a market price of $37,780. Several weeks after we began our initial search, the site had it down to $34,780. We made an appointment, took a test drive, and sat down with a sale agent to make the purchase. She came back with a price that was $3,000 more than what the website advertised. When we brought this price discrepancy to her attention, she found the vehicle on the site, acknowledged the difference in price, and brought it to the attention of the manager. She came back only to report it was an error on the site based on who input the information and the price she had given us was what it was supposed to be. We indicated we had come for the price they advertised, so she went back to management. After waiting for some time, the manager came out. He indicated it was a "glitch" on the site and offered to reduce the price by a small portion of the difference between their advertised price and their new sale price. When we declined, he tried to sell us a different vehicle. He also told us he would speak to the owner and give us a call, but, not surprisingly, we never heard back. I had never been to Zappone before, and I certainly won't be back after this experience, nor could I in good conscience recommend anyone else consider this dealership. They are either intentionally deceptive (which is absolutely the way we are leaning) or else completely disorganized and lacking attention to detail (although the price of a vehicle is hardly a small detail to mess up/overlook). While the sales representative was very helpful, the manager we encountered left much to be desired in the way of interpersonal skills, especially considering the egregious "error" on their end. My best advice to anyone looking is to look elsewhere. More

I feel it necessary to defend the dealer the review below me. I was getting my vehicle serviced at the same time. We were in the waiting room when a young lady came out and said they were a little behind. Th me. I was getting my vehicle serviced at the same time. We were in the waiting room when a young lady came out and said they were a little behind. This man became enraged and screamed at the girl. His “authoritative” voice was more of a threat. The manager came and asked him to leave and he became very aggressive. I go to Zappone’s for all my service and I am always treated with respect. I felt it necessary to defend them and tell the truth. The man who gave the review has some serious issues and should seek professional help. In his case “authoritative voice” = threat More

WARNING! WARNING! WARNING! I employ you to stay away WARNING! WARNING! WARNING! I employ you to stay away from this business! Many of you connected with me through the years know that I would never rip WARNING! WARNING! WARNING! I employ you to stay away from this business! Many of you connected with me through the years know that I would never rip a business unless I had due cause! DO NOT PURCHASE OR LEASE A VEHICLE FROM ZAPPONE CHRYSLER JEEP DODGE RAM DEALERSHIP IN CLIFTON PARK, LIKE EVER! Zappone has to be the worst dealership that I have ever had the displeasure of doing business with. Here are the FACTS: I had a 1:00pm appointment made for 1/8/20 because my check engine light came on and when this happens you can't remotely start your car, which totally sucks this time of year. So usually with a check engine light your mechanic would hook it up to a computer and codes would come spilling out the problems in minutes. Like a dummy and very patient person, I sat in their waiting room for over an hour and a half with no word on what they found. I waited 10 more minutes and then went back to the service desk to speak to the service agent who checked me in. At first she looked at me like she had no idea who I was, I asked her in my authoritive voice, "What is going on with my truck? I have been waiting for over an hour and a half with no word!" She looks at me and says, "I don't know." So instead of dealing with her incomitance, I went in to find a manager to voice my disappointments. There I find only a Financial Manager who refuses to connect me with the owner. I explain to him what has happened and he goes to look into it. About 5 minutes later the service girl agent comes in to the waiting room and says to me that my truck will be out in 5 minutes. WAIT, WHAT! Using by authoritive voice I said "Wait a minute, that's not how this works, you have such bad customer service here and the lack of communication is ridiculous!" "Why was I not told what the problems were before you supposedly fixed them? "Why was I not updated on what was going on? Why were you letting me sit out here without saying anything?" "You have no accountability, this place is awful and has absolutely no customer service!" She leaves me saying that my truck will be out in five minutes. (Get ready for the good part!) I'm sitting in a chair mind you, and I hear a door slam open with a man vigorously walking towards me shouting, "How dare you speak to my employee like that!" Now this man who is over 6' tall and being overly aggressive gets into my face and starts screaming at me. Truth to be told, I immediately stood up and yelled back at him, "This is how you address your companies incomitance?" Long story, short... words were exchanged loudly and then I found myself surrounded by 5 service men, all of them yelling at me to get the xxxx out, getting in my face and being very aggressive. Now those of you close to me know that I am not a violent physical person, however, I can have some real zingers come out of my mouth when I feel threatened. At this point, five guys are surrounding me yelling at me with insults and threatening bodily harm! That's right, bodily harm! One guys rips off his mask gets inches from my face and threatens to beat the xxxx out of me with his little backup buddy! At this point, I am walking out backwards because I did not trust turning my back on these idiots! (Please note at no time did I remove my mask or threaten bodily harm to anyone.) They told me that I was fat, they used profanity and made fun of my license plate! 😂 As I backed out of the building the guys followed me to the parking lot, again my Truck was not there and not ready. The guy with the no mask is still harassing me. I can only assume that the lady service agent was either a wife or dating one of these gentleman from the behavior that I was witnessing. Then I got into my truck and left in shock of what just happened. I decided to call the State Troopers in Clifton Park and report the incident. I was told on the phone that I should come down and fill out a harassment complaint, so I did. I get there and talk to an officer who told me that its not harassment but he will file a complaint. Unfortunately, I did not pull out my phone and video tape the madness, so its a she said, he said situation. I asked the officer if he could demand to see the security videos inside the place, smart right? Well nope, the officer calls the dealership which they deny everything and tells the officer that they don't have video cameras! What, there is no cameras at a car dealership? LOL, So I can immediately hear the sounds of someone sweeping it under the rug! LOL If you believe that the dealership has no videos of inside and outside of their property I have a bridge I can sell you! What does everyone think? I did my public duty, and am letting everyone know about the unprofessionalism of this dealership. Enter at your own RISK! Here is some bonus info, I took my truck to them four weeks ago for a 15 minute oil change and when they drove my truck in they rammed it into the lift and wrecked my tire! Completely destroyed it, I had to wait 6 hours for them to repair/replace the tire! FULL DISCLOSURE: I only have 6,000 miles on this truck! Stay away from ZIPPO ZAPPO ZAPPONE! NO CAMERAS MY xxx! More

I bought a new truck from Zappone in September. I drove three hours to Zappone because they had the only truck around with the options I wanted. The financing had been already figured out and we had agreed three hours to Zappone because they had the only truck around with the options I wanted. The financing had been already figured out and we had agreed on a tentative price. They knew I was coming and the truck wasn’t even washed and there was 2 inches of water in the bed. The drain holes were plugged. When test driving the truck it was out of alignment. When discussing the purchase the sales manager said he was not moving on the price at all because the paperwork was already done and he was not changing it and that they already weren’t making money on the truck and they couldn’t run a business like that. And then he told me we worked his butt off to get the interest rate he got me. My credit is excellent so I doubt it was that hard. He knew I drove 3 hours and told me I could take it or leave it. The only reason I didn’t walk out was because I wanted the truck and it was the only one like it around. It was amazing how fast he changed the paperwork (that he wouldn’t change) when I added gap insurance. I was there at 9 am and didn’t leave until 1pm because the truck was not ready. The wash/detail they did on the truck was horrible and it’s dirtier under the hood than my 15 year old Chevy. The service was terrible and nobody cared about the fact you had to wait four hours for what should have been an hour. You would think they would have been thrilled that someone was finally buying a truck that had been there for 9 months but I guess not. The cherry on top is that we agreed on them throwing in a class 5 hitch pin to seal the deal. They said they’d send it to me. They never did. I talked to Matt Zappone in October and he said he’d take care of it. He also said he’d set me up with a maintenance plan through mopar. It’s the end of December and he still has not done anything he said he would. If the owner doesn’t do what he says he will, how do you think the rest of the employees are going to treat you? More

Jessica Nowiak in service holds that department together she’s pleasant and goes out of her way to make service pleasant most of the other advisors are miserable. I love working with a women who knows her s she’s pleasant and goes out of her way to make service pleasant most of the other advisors are miserable. I love working with a women who knows her stuff. See Jessica Nowiak she will take care of you. More