Chrysler Dodge Jeep Ram of Clifton Park

I had warranty work that needed to be done with my hood. They told me that I had to drop my Wrangler off and that they would drive it over 30 miles to a body shop ( and they wouldn't tell me the name of the They told me that I had to drop my Wrangler off and that they would drive it over 30 miles to a body shop ( and they wouldn't tell me the name of the body shop). I told them that it was ridiculous and that I would go to the dealership, pick up the work order and drive the vehicle to the body shop myself. They refused. I had been working with Chrysler and they told me that they did not require that the employees drive my vehicle, especially for body work, to the body shop. The dealership made up that rule, and because of that, they are in breach of contract. More

Took my vehicle there to get warranty work done. All was well until I realized a coin purse I had in my center console (with a decent amount of cash) was gone. It was in there before I dropped it of All was well until I realized a coin purse I had in my center console (with a decent amount of cash) was gone. It was in there before I dropped it off, and not when I picked it up. Would give this place no stars if I could, wish I trusted my gut and took it with me when I dropped it off. More

In the summer of 2022, Clifton Park Dodge was to complete an inspection on my vehicle. Upon arriving for my scheduled appointment, the technician told me that they were not able to do inspections at the tim an inspection on my vehicle. Upon arriving for my scheduled appointment, the technician told me that they were not able to do inspections at the time. No one called to let me know, and I had to go back to get this completed at another time. I asked that they still take my truck (only one year old at the time) back to check my brakes, as they did not feel adequate and vibrated. The service tech took my car back and I waited for over an hour in the waiting room. At that time, they told me that my truck needed new brakes, but they would need to order parts and I would need to come back to get them replaced. Later that day, I noticed damage to my rim that was not previously there and was only damaged on surfaces that protruded, as if the wheel were dropped. The dealership denied dropping it at first, and then after multiple dealings agreed to fix the wheel. This has since happened at the same dealership to my aunt, only they dropped 3 of her wheels! Upon returning to have my brakes replaced, new rotors and break pads were installed, but leaving the dealership, my car felt like a wheel was going to fly off (horrible vibration/shaking). The dealership refused to address these concerns. My family member tightened all lug nuts on my rims and discovered the newly installed rotor had a large gash in it. Again, the dealership did nothing about this. On 12/31/22, I took my truck to Nemer Dodge for routine oil change and tire rotation. They reported to me that my 1.5 year old truck now needs new tires and the newly installed brakes were not installed properly, and the slides were not greased. Clifton Park Dodge is not taking responsibility for this and I am very dissatisfied with the service I received, and that continues to haunt me today. I feel this is unfair that I now have to replace tires on a brand new vehicle. More

Wonderful experience time and time again. Would go back anytime I need anything. Highly recommend!! Would go back anytime I need anything. Highly recommend!! More

Sub par service department, sub par customer service, sub par sales department. There's obviously a disconnect because they shamelessly blew my phone up asking for a 5 star review over and over again after e par sales department. There's obviously a disconnect because they shamelessly blew my phone up asking for a 5 star review over and over again after earning perhaps a 2 star review. More

Wrote a review two years ago which was one star . Known as zappone. I'm so glad new owners. Very please and nice workers. Ty for solving a problem that Goldstein and Fuccillo couldn't fit. Very help Known as zappone. I'm so glad new owners. Very please and nice workers. Ty for solving a problem that Goldstein and Fuccillo couldn't fit. Very helpful Thank you Differently would go back More

I worked here when it was zappones and had a good time working there. Dennis and co recently purchased it and they treat employees terribly. They do not care about you at all or customers. Alot of the thi working there. Dennis and co recently purchased it and they treat employees terribly. They do not care about you at all or customers. Alot of the things they are questionable. STAY AWAY! AT ALL COSTS! More

Update: Had to go to the attorney general for something that they could have easily apologized for and resolved. Horrible Customer Service!!!! Bought a brand new van 2 years ago. Brought it in last month that they could have easily apologized for and resolved. Horrible Customer Service!!!! Bought a brand new van 2 years ago. Brought it in last month because paint was already bubbling( rusting underneath) on the hood. Was told it would take 5-7 days. They had me do a rental through Hertz, that they’d pay for, while it was being fixed. I have an 8 passenger van & told them numerous times I needed an 8 seater vehicle before my appointment. When I dropped it off they did not have anything but a 4 seater. I waited 3+ hrs and Hertz found what I though t was an 8 seater but it was only 7. I then had to drive to Latham to sign papers and get it. Zappone had my car 11 days.Hertz then charged me for 4 days. I called Zappone and Mike the service manager said it was because I didn’t fill it with gas. I actually filled it right before dropping it off. Then hertz said it was because Zappone put it for a 7 day rental and that’s all they paid. It has now been over 3 months and I don’t have my $ back from Hertz, despite repeated calls to both companies. Carl from Zappone was the only decent manager I spoke with but unfortunately he did not resolve the matter. I have 6 children to feed and I should have never incurred this charge to begin with. I believe Zappone should also do loaners instead of using Hertz in the future. Unfortunately they’ve lost me as a future customer as well as Hertz has. More

Pretty hilarious how you send your guard dog over a fb post after I left , sounds like I will not be returning after that post after I left , sounds like I will not be returning after that More

This dealership is full of Unethical, Immoral, Lying deceitful MEN that take ADVANTAGE of WOMEN! That’s what they did to me, and I had a previous lease with them - funny how that deal went smoothly beca deceitful MEN that take ADVANTAGE of WOMEN! That’s what they did to me, and I had a previous lease with them - funny how that deal went smoothly because I had my ex husband who is an owner of a dealership with me . And when he’s not with me this is what they did .- Chris was calling me to trade in my vehicle early because I had equity in my trade. (4 months before it was up). It’s because they have no cars on the lot .I told Chris that I’m in the process of buying a new house and I CAN’T jeopardize my credit that I need to discuss with my mortgage loan officer. She told me I would have to go from a lease to a lease and stay within THE SAME amount. The deal and terms were ALL discussed in text and over the phone. When the right car came in, - we would make the deal. Chris KNEW I needed 3 years 12k miles, when he offered me 10k a year. I work 2 jobs and I told him I need 12,000 same as my last two leases that I always come close. THAT’S IN writing.. He had me apply using Chrysler Capital I received my pre approval. It took a month for the car to come in. He was trying to to have me put down money on my lease in other words money in their pocket . Why would I put money down with all this equity you’re talking about? So when it’s time to go pick up the car the terms AND the financing company changed without my knowledge. . I EXPECTED TO HAVE A LOAN with Chrysler capital three years 12,000 miles I was busy the night I went to go pick up the car however Chris had the day off the following day so I did this person a favor only to find out how much they Took ADVANTAGE of a SINGLE WOMAN . Without my knowledge they went shopping around for loans. My credit score is a 858 I have it in my hands from chrysler capital - they had me complete A Chrysler capital application when “supposably” they’re no longer using Chrysler capital for your financing? That’s what I was told when it was time to sign the papers. I told him I was not gonna be able to make it in time until they were about to close. Chris said that’s no problem I showed up 10 minutes before they were closing while I went into Bryans office they closed the dealership down locked the doors. I’m showing up to sign a lease from Chrysler capital. They had a month to call me and tell me they were shopping around. Bryan told me some that they’re no longer using Chrysler capital. However I spoke with Chrysler and they said that’s not so. They never submitted my documents to Chrysler They had a lease from Hudson Valley credit Union I’ve never heard of the place, I NEVER filled out an application to get financing with HVCU I have my own credit union. A birdie told me that they’re just getting craftier shopping deals because they’re making more with this credit Union. . I didn’t fill out an application to apply to HVCU I would like to know when I have an 858 credit score why you’re shopping around for loans when I didn’t ask for a cheaper loan I just didn’t want a loan that was gonna cost me more money than I was already paying because I was in the process of selling my home. So BRYAN from finance told me they aren’t using them anymore but DON’T worry we found you the SAME TERMS. The terms I agreed to in writing with Chris. Financing this amount, THREE YEARS, 36,000 miles “SAME TERMS LIKE YOUR LAST” Exactly what Brian said. What WASN’T disclosed is that THIS credit union reports the FULL balance of the car to the credit union what wasn’t DISCLOSED was that I was signing a 39 month lease he SPECIFICALLY said from his mouth THREE YEARS. As he put his pen to the bottom and said sign here he should’ve said 39 MONTHS OR 3 YEARS 3 MONTHS (WITH NO EXTRA MILES) those three months are commission in their pocket and 750 to 1000 out of mine. LEFT OUT IT WAS A BALLOON PAYMENT AND IM FINANCING THE ENTIRE AMOUNT THAT IS REPORTED ON MY CREDIT REPORT. When I specifically expressed to the salesman CHRIS that I can’t go over a certain amount because I need to buy a house. Bryan OMITTED EVERYTHING THAT WOULD'VE HAD ME WALK AWAY. Now for the last few months I’m sending numerous emails, that I still have, TEXT messages that I still have. Now I financed triple to what I TOLD THEM I NEEDED I have NO HOUSE AND ALL THIS DEBT ON MY REPORT OMISSION IS LYING!!!! So even when I showed BRYAN my credit report AND CALLED THE CREDIT UNION IN FRONT OF HIM HE SAID HE COULDNT LISTEN HE HAD A “meeting” A TEAM MEETING HOW CONVENIENT A MEETING THAT WAS CALLED ON THE LOUD SPEAKER AFTER HE LEFT THE ROOM. So they can Scam MORE PEOPLE Had he stayed he would’ve heard Joy from HVCU SAY “Leases PRIOR TO JANUARY 2022 ARE CONSIDERED BALLOON LEASES AND THE FULL AMOUNT IS REPORTED ON THE CREDIT REPORT BECAUSE MY MOTHER DID AND WHEN I SIGNED THE 3 minutes they gave me to sign the contract In December 2021. They did NOT READ THE DOCUMENT NOR DISCLOSE THAT INFORMATION This process has been a NIGHTMARE from the start. NOW I HAVE NO ROOF OVER MY HEAD AND HAVE A CAR LOAN OVER 35k on my credit report as a Balloon payment. I won’t be able to DRIVE my car. NOW I’m getting VEHICLE health reports that my malfunction light is on that if I continue to drive it could cause DEATH if I’m in an accident. Do you think they acknowledged me ? NO Also I received my first vehicle report at 940 miles and I had 62% oil life in my car . I only reached 2300 and I needed an OIL CHANGE. Oil I was working from home the last 13 weeks. An oil change on a brand new car with a less than three months and significantly less than 3000 miles when I was told that this car won’t need an oil change for 7000 miles . The car is also missing carpet underneath the winter weather tech mats that I didn’t agree to . So when I went for my 13 week oil change Travis told me that’s Not right. That I should have 100% oil life and drive 1000 miles so he told me to keep track. And I brought a witness this time. I went there last Wednesday I didn’t drive my car for four days my car is now at 94% in oil life in 8 days. So when I called the dealership today and asked for Travis The manager calls me back and everything that Travis told me is not accurate. So again more deceit.! I was working from home 3 months I had the car 3 weeks and I’m at 62% oil. They told me I’m getting 7,000 miles in between oil changes. There was 14 miles on the car, in 13.5 weeks I needed and oil change??? Every health report has come back that my malfunction indicator light is on, yet they claim it’s not, I just went to vacuum my car and pulled up the winter mats that no one told me I was paying for to find missing carpet under the winter mats. I’ve been writing them, calling them and no one returns your calls. I went to see The BRYAN when I went for my 2000 mile oil change and I told him I’ve been writing him, texting the sales guy CHRIS and Bill and several other pple and NO one returns my calls or messages. Now I learned the big picture today not ONE PERSON IN THAT PLACE IS HONEST they’re lying, and unethical deal they gave me i’ve been looking for a home to reunite me and my son for months and now they took that away from me so the dealership can make a few extra bucks And what am I supposed to do take the BUS FOR 3 months so they could make money off of me and NOW the manager gets on the phone because I told them I’m reporting them and he told me what Travis said is not true. OK so I had the car for 4 weeks and my health report my oil was at 62% by 13.5 6 percent and he’s telling me that’s normal. I was told I would get 7,000 miles in between oil changes. And that the health report and the malfunction is wrong YET All the other information on the health report is accurate so now they’re Refusing me service by brushing it off saying it’s normal to lose 6 percent oil life in 6 days. The dealership, DIDNT DISCLOSE INFORMATION TO ME THAT I NEEDED TO MAKE A LOGICAL DECISION AND THEY'RE NOW UNDER NEW MANAGEMENT ! . My credit report indicates a balloon lease I’ve spoken to the bank. So I STRESSED TO THEM I CANNOT FINANCE MORE AND THEY DIDN'T DISCLOSE TO ME I WAS GOING TO HAVE THE FULL BALANCE OF THE CAR ON MY CREDIT REPORT. They just jeopardized me finding a home. And I’m in a car that’s telling me every month that it’s dangerous to drive.! Now I’ll have to look up the service managers name down because he called me not Travis saying “oh he knows all about me” is it because I just gave them a crappy dealership rating after my experience from zappone? I know how that impacts their pockets. But why wouldn’t I call them like I see it Criminals the manager is telling me that what Travis said is incorrect. So I’m supposed to be getting an oil change every 2300 miles every 30 miles I’m driving I’m losing oil life he stated that the vehicle health report aren’t accurate funny it accurately depicts my tire pressure it accurately depicts my fuel level it accurately depicts my miles but it doesn’t accurately depict the malfunction indicator light and the oil level. There’s something wrong with this car‘s engine and he is refusing to acknowledge that because Travis‘s plan was for me to monitor it and call him because then somethings wrong. But all he could suggest to me is contact Chrysler for the buyback which we all know 99% of the time they don’t buy back the car. And my HVCU car loan says early termination I will have to pay several thousands of dollars does anyone know how much that is several thousands of dollars . So I’m suppose to be subjected to these MEN WHO TAKE ADVANTAGE OF WOMEN who are LYING TO WOMEN, TAKING ADVANTAGE OF WOMEN. And NOT EVEN CONSIDERING THE FACT THAT MY VEHICLE REPORT IS TELLING ME FOR 3 months that I COULD BE IN DANGER IF I CONTINUE TO DRIVE THIS CAR. I WILL NOT BE SUBJECTED TO THIS STRESS . They’re DECEITFUL AND I HAVE TO BE THERE EVERY 13 WEEKS FOR AN OIL CHANGE FOR OVER 3 YEARS.. SO THEY'RE UNWILLING TO ADDRESS MY jeep CONCERNS, the TERMS - THIS IS BEING REPORTED THEY HAD A CHANCE TO MAKE IT RIGHT AND THEY DID NOTHING. Now I’ll have to look up the service managers name to make sure I add him to the other liars of that place. STAY AWAY LADIES! Or make sure you bring a man with you! I didn’t have a Poor Credit Score so why am I in a contract that didn’t STATE BALLOON LOAN OR FULL CONTRACT AMOUNT IM FINANCING. More