Chrysler Dodge Jeep Ram of Clifton Park

Buyer beware They make everything appear perfectly on their record although it’s not the case. Purchased the vehicle pre owned (which means nothing here) certified in July. It is October currently. Fir their record although it’s not the case. Purchased the vehicle pre owned (which means nothing here) certified in July. It is October currently. First week called about vehicle shaking They immediately started giving us costs for repair. Cost?!? We just bought the vehicle. First red flag. We then started feeling the brakes spongy so we thought the shaking could be from bad brakes. So made an appt. Brought the vehicle in and they said the brakes are fine. Any good mechanic would’ve saw worn tires. They sent us on our way and the shaking continued. Called again. No appts avail for quite some time. They did not document. But now it’s on us bec apparently we need to make sure they document and confirm it or they can say they never got the call. Called again to complain of shaking and set up oil change. Again appt pushed out bec nothing available. In the meantime we found all four tires are worn inside which means an issue such as alignment they have no openings so push it off way longer although they said the tires could be causing the issue We bring in to have tires checked and they said they pass inspection but handed me a quote for new ones This is unacceptable for a vehicle we have had three month and a couple weeks. The manager came to speak to me and defend that the vehicle passes inspection which is barely if it is. He told me I put too many miles on and what is he supposed to do give me tires when I put 7000 miles on? He put it all back on me as though I caused all of this in that short time. Unacceptable! My mileage works out to be about 500 per week. They claim the tires were passed and fine when I bought despite the issues for the start! I should not be having to buy tires in three months for a clear issue if all 4 are bad. Red flag should’ve been when they accidentally included full warranty in my purchase and made the vehicle almost unaffordable then when we caught it they acted like they had no idea! They are rude pompous and unprofessional with no customer care in mind from the start! Will never step foot in this place again. Bad business practice Reporting to better business Update: funny after my review, they leave a message like contact so we can help for a fasad. I called this guy numerous times with no response. Took the vehicle to another dealer who confirm original tires in 2019 are still on. He said the tires passed inspection by the dealer bec of only looking tread on one side, but they don’t pass due to the inside completely worn. They skipped seeing that part. He said the vehicle is out of alignment and that this wear was not done in the time I had the vehicle. And put my family in danger in the road! More

Absolutely horrible experience. Dishonest😟and frustrating.. They changed my monthly payment one day after finalizing the purchase. DO NOT trust them. Dishonest😟and frustrating.. They changed my monthly payment one day after finalizing the purchase. DO NOT trust them. More

I wish the was a number lower than 1. This is the most horrible dealership I've been to in my entire life. Poor work. Poorly trained staff. Potholes in the parking lot. Awful. Ove This is the most horrible dealership I've been to in my entire life. Poor work. Poorly trained staff. Potholes in the parking lot. Awful. Overcharges. More

Bait and switch shop. I received confirmation a jeep was available at 3pm, made an appt to meet with sales team @5:15, drive an hour to see it only to be informed it was I received confirmation a jeep was available at 3pm, made an appt to meet with sales team @5:15, drive an hour to see it only to be informed it was sold an hour before I got there. No call to let me know it was no longer for sale. As of 7pm, the jeep is still listed as available on site. More

My sunroof has been leaking causing the wind deflector to be soaked and smelling musty. CP DJR looked at my car and said it was normal and the seal shouldn’t prevent 100% of water from entering. Lia CJDR be soaked and smelling musty. CP DJR looked at my car and said it was normal and the seal shouldn’t prevent 100% of water from entering. Lia CJDR inspected my car and fixed the issue. With the monsoon we had yesterday the seal did what it was suppose to do - keep the water out. More

Back when this was zappone they were awesome to go to but since they got purchased by a larger company services seem to go downhill they've rescheduled my service appointment twice stating they couldn't get since they got purchased by a larger company services seem to go downhill they've rescheduled my service appointment twice stating they couldn't get to my vehicle and had no guarantee that they could even start it with the next service appointment. Very dismissive when I asked what the holdup was. More

Horrible customer service! Just recently bought my first Jeep and the salesman was totally unresponsive while I was waiting to pick it up. The salesman then harassed me until I Just recently bought my first Jeep and the salesman was totally unresponsive while I was waiting to pick it up. The salesman then harassed me until I gave him a 5 star review. He threatened that he wouldn’t get paid if I didn’t give him a perfect review. Very uncomfortable situation! More

I was a Zappone Motors customer and bought a Jeep Gran Cherokee there along with a service contract and complementary oil change option for the entire 3 year lease. When I arrived they checked my account Cherokee there along with a service contract and complementary oil change option for the entire 3 year lease. When I arrived they checked my account and said they had no record of my contract and deal with the former owner. I produced my contract and they still would not honor the service as complimentary and said it would cost $150 for an oil change and tire rotation. What dealer would not honor a former owner's contract and agreement?? They were not very nice either and it angered me to the point that I shared a few choice words of frustration. DON'T GO HERE! STEER CLEAR AS THERE IS NO INTEGRITY WITH THEIR DECISION NOT TO HONOR A CONTRACT. More

I gave this 1 star because it wouldn't accept 0 stars. ..worst customer service I've EVER experienced anywhere!!!! Long story short, I brought my jeep in for 2 small paint chips on the door hinges..got it ..worst customer service I've EVER experienced anywhere!!!! Long story short, I brought my jeep in for 2 small paint chips on the door hinges..got it back the first time with a chip still in it and someone else's paint spray all the both sides of my jeep...Sent it back the 2nd time for the spray to be gone and more chips in the paint then when I left it! So they had it another 2 days and it was finally "right"....I filled the tank of my rental and then had it the extra 2 days..I told the girl they need to fill it before they bring it back..least they could do..it was literally like 6 gallons...well they never did so I was charged $67 by hertz...they won't reimburse me for it because I signed a contract!!! I will NEVER buy another vehicle from here again!!! More