Chrysler Dodge Jeep Ram of Clifton Park

Had truck in for oil change. Left it over the weekend. Got a text on Saturday that the oil change couldn’t be done. Then was told it did get done. Then waited in service area Left it over the weekend. Got a text on Saturday that the oil change couldn’t be done. Then was told it did get done. Then waited in service area for 10 minutes before anyone acknowledged me (there were 3 people behind the desk). Not the best experience, but not the worst. Overall, I’m pretty much over this dealership. More

Buying experience was excellent. Service experience was horrible last time. I hate to ding them so hard on one experience but really caught me off guard and it was not just a little Service experience was horrible last time. I hate to ding them so hard on one experience but really caught me off guard and it was not just a little bad. Leave truck for oil change and some electrical checks at 9am day 1. Started to get concerned around 4 so left message to call back. No call back, so I call dealership again at 5:15. Get ahold of a human who is nice but tells me my car never got in. Ask for a manager and they tell me no managers all left and refuses to call one after hours. Get a call day 2 (after jockeying cars with my wife since they hijacked my truck). Guy has a lot of excuses including new general manager/someone calling in/ them getting backed up and … it was his day off the day before. Was very nice on the phone and tells me I’m the next vehicle in. Communication was good day 2 Altho they couldn’t tell me anything about the electrical noises in my truck and discouraged me about opening a ram case because they’ll need to keep the truck long term and they have no loaners - long wait list. I said I’ll figure out the noise myself and I’ll pick the truck up. I pick the try up end of day 2 and they didn’t do the oil change. I get more excuses about how the new system doesn’t transfer the oil change request so they forgot to do it. Had to go back this am and wait for the oil change and tire rotation - which was done fairly quickly. Manager said he gave me the oil change for free - which equates to $30 off and still cost me $130 somehow. Like I said I hate to sing them this hard for 1 bad day but I get the feeling this is how the shop is run— sucks because it’s so close to my house but I’ll drive elsewhere in the future. More

Performed service work as needed. Professional work done. Thought the labor rate was excessive but happy my keep is fixed. Professional work done. Thought the labor rate was excessive but happy my keep is fixed. More

The appointment exceeded my expectations because my vehicle was ready very quickly. Thank you very much. vehicle was ready very quickly. Thank you very much. More

Took longer than expected. Parts should have been ordered earlier. Very professional. Very courteous. Would be back. Parts should have been ordered earlier. Very professional. Very courteous. Would be back. More

I was very happy with the communication along with my oil change, rotation and inspection. change, rotation and inspection. More

Awesome service. They make it so easy. Always accommodating around your schedule. Very Clean and thorough They make it so easy. Always accommodating around your schedule. Very Clean and thorough More

Tony was fantastic! Great quick service and fair. Problem was easily solved. Thank you Tony! Great quick service and fair. Problem was easily solved. Thank you Tony! More