Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Chrysler Dodge Jeep Ram of Chicago - Service Center
Chicago, IL
168 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
168 Reviews of Chrysler Dodge Jeep Ram of Chicago - Service Center
Sort by
September 20, 2024
Bought a new Jeep Wrangler with Corning Gorilla Glass from the dealership and got a rock to the windshield that cracked the windshield within first month. Contract CDJR of Chicago's service department a from the dealership and got a rock to the windshield that cracked the windshield within first month. Contract CDJR of Chicago's service department and they had me come in 8/28 to take pictures to file a claim. Service person said they had a few of these they were working on. Waited a week and heard nothing. Called and they said they were waiting on the claim to be processed. Then got a text asking pictures of the serial numbers on 9/6/24. Its 9/19/24 and no one has reached out to me. Called today and the service person checked notes that said the claim was denied. Why do we pay extra for Gorilla Glass? Why can't someone communicate with me on what to do? More
by SargeGreenJeep
Employees Worked With
Alex?
December 15, 2023
Service was excellent staff was very professional and knowledgeable I definitely recommend this place to anyone. knowledgeable I definitely recommend this place to anyone. More
by saleem3
Verified CustomerDecember 11, 2023
Great service! From the moment I walked in I was greeted promptly. Loved that they washed my car. I definitely will be back for future work. From the moment I walked in I was greeted promptly. Loved that they washed my car. I definitely will be back for future work. More
by MrLTZ
Employees Worked With
December 08, 2023
Terrible service by the service manager, horrible experience, will not recommend to other friends but great treatment by service adviser's experience, will not recommend to other friends but great treatment by service adviser's More
by marcosluna23
December 07, 2023
The team was very helpful. What was most appreciated was the prompt attention and immediate review of my issue. In past experiences it would take time to get an assessment of What was most appreciated was the prompt attention and immediate review of my issue. In past experiences it would take time to get an assessment of services required. More
by cwilliams55
Employees Worked With
December 06, 2023
Words cannot describe our frustration. I believe our Jeep has been with your service department in June and we just got it back this week in December. I believe our Jeep has been with your service department in June and we just got it back this week in December. More
by dlyons6
Employees Worked With
December 06, 2023
Your mechanic did not tell the truth. I went to get a second opinion and nothing was wrong with my radiator, my struts or the rear differential. I went to get a second opinion and nothing was wrong with my radiator, my struts or the rear differential. More
by N/A
Employees Worked With
N/A
December 06, 2023
Everyone was excellent. The dealership did a wonderful job. Christian was a pleasure to work with. Thank you- The dealership did a wonderful job. Christian was a pleasure to work with. Thank you- More
by rachel51
Employees Worked With
December 05, 2023
Great experience, fast and easy service. Will definitely be returning for all service needs. Thank you. Will definitely be returning for all service needs. Thank you. More
by lmedellin0
Employees Worked With
December 01, 2023
Was quoted an hour to an hour and a half. It took over 5 hours. I had to keep taking Ubers back and forth. I asked for a quote on new and upgraded tires and I couldn’t get one. Kept giving me It took over 5 hours. I had to keep taking Ubers back and forth. I asked for a quote on new and upgraded tires and I couldn’t get one. Kept giving me a quote for the same tires. Had to replace 2 batteries when one was replaced just 2 years ago. And now my service engine light is on and that was not an issue during the inspection. I also needed an oil change but because this took over 5 hours I had no time. I missed meetings and more because of this appointment. The communication was not good. More
by lwojo1532
Employees Worked With
