Chrysler Dodge Jeep Ram Brunswick

The service department at this dealership needs to be replaced starting with the service manager. I purchased a 2021 jeep grand Cherokee and a 2020 Ram 1500, the jeep have issues with the touch screen a replaced starting with the service manager. I purchased a 2021 jeep grand Cherokee and a 2020 Ram 1500, the jeep have issues with the touch screen and looses signal to the point the screen is totally blank with no sound for 10-20 minutes. The Ram has an issue where the gas lid get stuck and i have to use a knife or screw driver to open it. every time i call the dealership they have an excuse as to why they cannot do the work, from they do not have enough employees to staff service to ,"the entire service team is out with COVID" they repeatedly cancel your appointments without notification and then they act surprised and offended when you get upset about their lack of respect and customer service. I told the employee that the dealership not having enough employees was their problem not the paying customer, and she told me that maybe I can go out and find people to come to work there which I think is crazy that she would say that. Never had any issues with the sales or finance department but the service department need to be retrained. i know this is the only Jeep/Ram/Chrysler dealership in brunswick and maybe that's why the get away with such poor customer service. The manager told me that they would never service my vehicles because i was never happy, but here is a new concept, if you treat customers right and offer great service, customers will be happy. i just asked for my keys and left, i would rather drive to Jacksonville for service. More

I had both my Hyundai vehicles serviced this past week. Both my 2016 vehicles have been serviced at this location since we bought them. The experience working with Jasmine was wonderful. She’s a profession Both my 2016 vehicles have been serviced at this location since we bought them. The experience working with Jasmine was wonderful. She’s a professional at her job with great people skills. More

Had my car “fixed” same issue 2 days later, told the dealership would eventually look at the car would take 4-5 days before they could get to the car. Tried following up with service never return calls dealership would eventually look at the car would take 4-5 days before they could get to the car. Tried following up with service never return calls & claim they cannot access voicemails. Tried to speak to a supervisor of some sort whom never answers the phone and does not return phone calls as well. If you have any issue with your vehicle do not I repeat do not go to the Dodge dealership in Brunswick,GA it will never be fixed and the customer service is the worst service I have ever received in my life. More

It all started with a recall fix for the "death wobble" 10/2019. After the recall fix was completed, I experienced the actual death wobble in real life on the freeway 09/2020. At the 2nd visit for this, I 10/2019. After the recall fix was completed, I experienced the actual death wobble in real life on the freeway 09/2020. At the 2nd visit for this, I was told the part was on back order but that "your jeep is safe to drive around town, just don't take it on the freeway or drive over 45." After verbalizing my dissatisfaction with this answer, they did find the part and had it fixed in about 2 weeks. Fast forward to July 2021. My jeep stereo has been randomly resetting it's self or just not turning on at all. Once again, made an appointment to take it in. After they had it all day, they tell me they are going to replace the stereo but it has to be ordered. Since it's been in to them last week, waiting for stereo, it will not start without having to jump start it. The jeep died at a busy traffic signal due to an unknown reason. I was able to jump start it, again and went directly to the dealership. I was met with the fashion I have come to know. "We are really busy. You can leave it and we will work it in, it will take a couple of days for us to get to it." Even after knowing that it keeps stranding me. This jeep has 29340 miles on it. It shouldn't be having these issues! I have another appointment this week to have that looked at while they are replacing the stereo. I'm just waiting for them to tell me they have to order the part for it. At what point is safety a priority? This is my daily driver and I don't have the ability to just leave it for days and continue to get back and forth to work. I already had to pay for their mess up on my bolts on the tire where it had been stripped. Oh yes, even after I made the appointment specifically for that, spent several hours waiting, just to be told they needed to order that part in too. I was going out of town. I had to pay for a rush delivery so the part could be replaced prior to going. I love my Jeep but I'm thinking about how dependable my Toyota was that I traded in. I just might be done with this dealership and my Jeep. More

Very good dealership to work with very nice people and the salesman Marco polo is the best the salesman Marco polo is the best More

Uses false advertising on internet prices like auto trader and cars.com to lure you in only to tell you there are 20k in upgrades done to the vehicle do not waste your time like I did trader and cars.com to lure you in only to tell you there are 20k in upgrades done to the vehicle do not waste your time like I did More

Dealership service refused to replace a dead MOPAR 3 year warranty battery. Receipt was provided where the Jeep Purchase was made new Jeep in 17. Battery was replaced under warranty less than a year after we warranty battery. Receipt was provided where the Jeep Purchase was made new Jeep in 17. Battery was replaced under warranty less than a year after we bought it. The new battery is a MOPAR 3 year unlimited mileage battery and they still refused to cover it even though it was within the warranty period. Will never grace their steps again. Will drive 60 miles to another dealer before I drive 10 miles to this one. More

Purchased a Chrysler Pacifica at Brunswick the staff was great and answered all our questions. The vehicle washed and clean the paperwork was ready for us to sign. great and answered all our questions. The vehicle washed and clean the paperwork was ready for us to sign. More

Was experiencing extreme vibration in truck. Vanessa had her tech check out the truck which is a 2003 Dodge 3500 duelly, upon inspection from front to back his diagnosis came to be 2 bent rims, I Vanessa had her tech check out the truck which is a 2003 Dodge 3500 duelly, upon inspection from front to back his diagnosis came to be 2 bent rims, I bought 2 new rims and they installed them and problem corrected, plus they took care of me on the bill. More

Knowledgeable and Friendly Everyone here exceeded my expectations. The staff was knowledgeable and answered all of my questions and/or concerns. Additionally, everyone was very Everyone here exceeded my expectations. The staff was knowledgeable and answered all of my questions and/or concerns. Additionally, everyone was very friendly and easy to work with. I highly recommend this dealership. More