Chrysler Dodge Jeep Ram Brooksville - Service Center

Service advisor Michael Smiley deserves 5 stars. He is always attentive to our concerns and strives to resolve issues. He is always attentive to our concerns and strives to resolve issues. More

Service department tried to sell expensive un needed test instead of fixing simple problem. Brought it in for a cylinder one misfire after the diagnostic scan they told me they needed to do a cylinder c test instead of fixing simple problem. Brought it in for a cylinder one misfire after the diagnostic scan they told me they needed to do a cylinder compression test at a cost of almost $800.00 I refused brought it home and changed the #1 coil. What do you know fixed. Just wish would have done that first instead of wasting time and money with these crooks More

The service department was great and And we were very satisfied with with the service we got satisfied with with the service we got More

Fast service and very friendly. Keith was very helpful with all my questions ...we will be back Keith was very helpful with all my questions ...we will be back More

Why is it that every time I have the oil changed on my two jeeps I have to go back to have the mileage sticker put into the inside of the windshield? I would think this would be a no xxxxx when the servic two jeeps I have to go back to have the mileage sticker put into the inside of the windshield? I would think this would be a no xxxxx when the service is done. Also the new management states there is a military discount, yet it never gets applied to my bill. Maybe you need to explain what is covered by a military discount. More

Went for an Oil Change today (7/17/23), they did the job in a reasonable amount of time (under an hour), which included time for a free car wash. Great, considering it was a busy Monday morning for them. in a reasonable amount of time (under an hour), which included time for a free car wash. Great, considering it was a busy Monday morning for them. More

Bought a new 2021 Jeep Gladiator and the paint bubbling around hood. Took to Buick for repair was told at least 10 Jeeps has been brought in with same problem. They want to sand down and repaint feel like around hood. Took to Buick for repair was told at least 10 Jeeps has been brought in with same problem. They want to sand down and repaint feel like Jeep should pay for new hood this is a mfg defect. Not just sand and repaint. Was told the dealership was bought up by the same people who own Mercedes and Cadillac big dealers and being treated like this. Plus Mr. Smiley screws up appointment time whole experience has been nothing but a headache. More

excellent customer service and the work was done in a very timely manner ,cost was very resonable very timely manner ,cost was very resonable More

I was informed that they will not be honoring the prepaid service agreement I purchased with my vehicle. I already have to travel 50 minutes to get here because the original dealership sold and wouldn’t hono service agreement I purchased with my vehicle. I already have to travel 50 minutes to get here because the original dealership sold and wouldn’t honor their agreement. No notice! Still waiting after over an hour for an oil change. More

I had my truck serviced there recently, and the service provided by the tech was excellent! However; I was advised by the staff that the new owners wouldn’t be honoring any half-price oil changes. Since provided by the tech was excellent! However; I was advised by the staff that the new owners wouldn’t be honoring any half-price oil changes. Since that was a condition of the previous vehicle sales to us; I find that decision by the new owners unacceptable. Therefore, even though we’ve been loyal customers at this dealership since 1987 (when they were located east of Brooksville) we won’t be buying any more vehicles from the new owners. That’s a lot of vehicles, since we usually bought them two at a time, every 2-3 years. I’ve heard that many other former customers feel the same way; the new idiot owners nickel and dime mentality will cost them some real money in lost customers/sales. Richard B. McCleery Weeki Wachee, FL` More