Chrysler Dodge Jeep Ram Brooksville - Service Center

Don’t know how they have a 4. 7 review when you can clearly see all the one star ratings. The service department is the worst. Every time I go there I wait hours for an oil change 7 review when you can clearly see all the one star ratings. The service department is the worst. Every time I go there I wait hours for an oil change so I stopped going there for oil changes. Recently, I scheduled a recall appointment online, because I couldn’t get ahold of anyone in the service department. When I scheduled I explained in the note that I was coming in for a recall and would like someone to contact me to make sure the part would be there. As usual no return call. I continued to call until I finally got a human and scheduled the appointment on the phone. I asked to cancel the appointment made online and she said there was no online appointment. I asked to schedule me far enough out that they would be sure to have the part for the recall. She assured me the part would be there by the time of my appointment. She then told me it would take the whole day so I have to make an appointment early if I wanted my truck back the same day. The day before the appointment I got the reminder for the original appointment scheduled online. (That I was told didn’t exist.) Showed up for the appointment scheduled for earlier in the day. The person checking me in didn’t seem to be able to find my name on the list. Eventually, I was checked in. Was told it would be a couple hours and they would call when it was done. Over 7 hours later, I called. There was no answer as per expectations. Got a ride up to dealership to be told they took pictures of my truck and would be ordering the part and would call me to schedule a time to come in and fix the recall. This was all supposed to have been taken care of. They had my work truck for a full day, missing a day of income. They never told me I could come pick it up, and now they will have it for who knows how long if and when the part does come in and if they even call me to schedule the recall appointment as promised. There is no excuse for a place to run this poorly. Nobody seems to care about the customers. Nobody cared that I lost a whole day of work because my work truck was sitting there all day for nothing more than a photo shoot. AVOID THIS PLACE IF YOU CAN! More

Called service 5times in 2 hrs. No answer. Now I will take my business elsewhere. Next time I will go to the ma and pop. They just lost out on a $800 trans. service. No customer ser No answer. Now I will take my business elsewhere. Next time I will go to the ma and pop. They just lost out on a $800 trans. service. No customer service. More

Had my car for over three weeks. The only reason they started working on it was because I was continually calling when I was picking it up. They left it running in the pick up lane. The only reason they started working on it was because I was continually calling when I was picking it up. They left it running in the pick up lane. I shut it off, went to start it again and the car was dead. They blamed it on my battery reading low, but I had no issues with my battery when I dropped it off three weeks before so they jumped it to give it to me and they were gonna let me leave and wherever I was going to stop, they knew that my car was not gonna start, and I would be stranded, extremely unprofessional unorganized, and have no work ethic whatsoever. More

Dropped off car for a to get a couple of issues resolved and they fixed with no problems and they fixed with no problems More

Staff was attentive to what we wanted done to vehicle. Very satisfied with this dealer. Will go back to them again when we are in the area. Very satisfied with this dealer. Will go back to them again when we are in the area. More

Visited Keith Corcoran, Service Department for an issue with a 2012 Jeep Wrangler. My worst fear, a bad cylinder head as they had issues from that model year. With only 78,000 miles the Jeep was in excelle with a 2012 Jeep Wrangler. My worst fear, a bad cylinder head as they had issues from that model year. With only 78,000 miles the Jeep was in excellent condition and needed repaired. Keith went above and beyond, sourcing a new cylinder head, and repairing the Jeep in a very reasonable amount of time. Thank you Keith and their service department !! More

Do NOT TAKE YOUR VEHICLE HERE. Ripped off on tire sensor and tune up! Screwed Ripped off on tire sensor and tune up! Screwed More

Very good customer service . Prompt on a timely fashion . Definitely going there again, for service. Prompt on a timely fashion . Definitely going there again, for service. More

Good Service tech and manager, and the mechanics are quite thorough! I also very much appreciated the (former) military discount. quite thorough! I also very much appreciated the (former) military discount. More

Very fast service service lies was very good and and tell me everything I needed to know it can do any better than that he's back there is there he's always been good to me me everything I needed to know it can do any better than that he's back there is there he's always been good to me More