Chris Crain Hyundai
Conway, AR
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Chris Crain Hyundai 0:35 0:34 0:31 View all Chris Crain Hyundai 4.1 (690) H Hyundai 0:35 0:34 0:31 View all Chris Crain Hyundai 4.1 (690) Hyundai dealer in Conway, ArkansasOpen Overview Vehicles Services Reviews Photos By owner About Google review summary 5 4 3 2 1 4.1 (690) Reviews All finance39 oil31 trade21 truck17 +6 Sort by Most relevant Newest Highest Lowest betty lindsey 1 review·1 photo Broke a piece off my new 2023 Hyundai Kona and will not fix it after saying they would when I called them out about it the representative Ricky laughed very unprofessional Photo 1 in review by betty lindsey Anna 5 reviews·4 photos a month ago 110% recommend. We weren’t pushed into any sales or intimidated unlike other businesses. We made all of the decisions and they listened to our needs & wants to find the perfect daily driver. The process took less than two hours from finding the perfect vehicle in the lot to driving off with a new car. Photo 1 in review by Anna Chris Crain Hyundai (Owner) a month ago Congrats on your new vehicle!! We are so glad you had a great experience! Fishing Finatik (guru) Local Guide·88 reviews·69 photos a week ago New Several typical dishonest sales tactics used. If you bring a trade, they will inspect your car and then take your keys behind the mangers desk. This is a behavioral engineering technique used to keep you at the lot. I wanted an elantra N. … More Chris Crain Hyundai (Owner) 5 days ago Good morning, I'm sorry to hear about the experience you had with us recently. We strive to make every customer experience great and I apologize that we did not achieve this goal at your recent visit. Please feel free to contact the dealership and ask for Kenzie, the customer relations manager, and she will be glad to help you. Tonya Sears 5 reviews 2 months ago We had our regular maintenance (oil change and tire rotation) performed on 7/22. My husband works out of town and he left out on 7/23. He parked the vehicle in the parking area and took a company vehicle for the next 2 weeks. He came back … More Chris Crain Hyundai (Owner) a month ago Mrs. Sears I apologize for the service you have received at the dealership. If there is anything we can do please contact the dealership at 501-470-7300. betty lindsey 1 review·1 photo Broke a piece off my new 2023 Hyundai Kona and will not fix it after saying they would when I called them out about it the representative Ricky laughed very unprofessional More
The dealership is the worst. They sold us a lemon, replaced the transmission, then a motor twice, they now have the car sitting at the dealership needing another motor I think th They sold us a lemon, replaced the transmission, then a motor twice, they now have the car sitting at the dealership needing another motor I think they put a junkyard motor in and charged us 8200.00 to do it. They want to charge us more money, still owe 20,000.00 on this lemon and the 8200.00 to fix it. It may be time to call 7 on your side and expose them!!!!!!! More
Worst car experience I've ever had. Very misleading company. Service department should be brought up on charges Just an all around horrible place to do piece to do business with? Don' Very misleading company. Service department should be brought up on charges Just an all around horrible place to do piece to do business with? Don't take it. From me, look over some of the reviews and the majority of them are truly saying the same things, but nothing is ever really done to rectify the problems. Once they have your money and your name on a Signed contract buyer beware. And the crain commitment is not to the customer's advantage. Just a very bad experience and nobody has ever really reach out to lend a hand or to try to help been without my car 4 month I don't know which is worse, the deception.Or the disrespect. But since no one has tried to rectify this.I guess this is the norm for the company This review might cost Me But it can't be any worse than the situations And entanglement that i'm in with them now. More
Don't buy a car from this dealer. Go somewhere else. Wouldn't hold a car even overnight. General Sales manager was so unaccommodating. The ONLY reason I bought a car there was it wa Go somewhere else. Wouldn't hold a car even overnight. General Sales manager was so unaccommodating. The ONLY reason I bought a car there was it was the only car I was after within 500 miles. Gladly would have traveled 500 miles to not deal with these poeple. They could have potentially sold another car to me since I will be buying an Ioniq 6 eventually but after the experience this dealer will not get any more of my business. Go somewhere else. Gave me a 100k powertrain warranty on the used car I did buy but it has so many strings attached to comply it is virtually worthless. More
This dealership does not deserve even a 1 star review their Sales and Service department is pitiful. I bought a brand new 2024 Hyundai Palisade Calligraphy & had to have my driver leather seat repair alo their Sales and Service department is pitiful. I bought a brand new 2024 Hyundai Palisade Calligraphy & had to have my driver leather seat repair along with a paint chip repair and when I was told it was ready to pick up I had damage to the areas they had work in and around including my windows down and WATER inside my car. When I would not accept my New car like that I was told that they were not going to do anything more and to leave or they would call the police. I walked inside the dealership to call my husband to come look at the car and to pick me up because I was not going to accept the car in that condition and the service manager Larry Harris called the police and I have opened a case with Hyundai and my car has set and will till this is resolved. There’s so much more to add but this has been a nightmare from the sale of the car when I was told I could have a tow hitch put on anywhere for which I had to bring to their attention that by doing so would void my warranty and then the sales MANAGER saying “Well just a portion of it” then our sales guy quitting his job the same day he sold us our car for which we gave him all of our personal information including credit card information to. I personally from my own buying experience would NEVER recommend this dealership for sales or Service. Hyundai has a great warranty but buyers please read the warranty information before having any accessories added on. I wish I could give this dealership a 0 rating . More
Ok if I could give this dealer a -200 star review I would. The manager accused me of lying about the fact that my tires were rotated when obviously they weren’t. DO NOT GO TO CHRIS CRAIN HYUNDAI OF CON would. The manager accused me of lying about the fact that my tires were rotated when obviously they weren’t. DO NOT GO TO CHRIS CRAIN HYUNDAI OF CONWAY!!!!!! They are about as worthless as they come More
If I could rate less than 1 star I certainly would! Please note, if they reply to this review downplaying my experience or painting the picture that I’m just disgruntled and expecting something for not Please note, if they reply to this review downplaying my experience or painting the picture that I’m just disgruntled and expecting something for nothing- that’s just more lies to save face. I’ve had the absolute worst customer service experience with Chris Crain Hyundai. I’ve dealt with incompetence, lies, miscommunication, and zero regard for the customer experience. This was specifically the Service Dept, Service Manager Larry, all the way up to General Manager Brett. This ordeal began with a 9am Saturday morning service appointment to assess and potentially replace 2 or all of my tires. Last night (Thursday), made 6 days of them having my car. I faced a daily run around just to get someone from service on the phone( literally calling multiples time back to back some days) to request an update on my car and being lied to. I called Wednesday and said I’d come get my car and take it elsewhere. They said no the tires were special ordered and the front 2 tires had been replaced (Wednesday) and the back 2 tires would be replaced Thursday and my car would be delivered to my home before closing. At 5:25pm Thursday, I had no car and no updates. Service closes at 6. I called and demanded my car be returned only to be told no because it was locked up and everyone had went home. It wasn’t 6pm. Skip ahead about 30 mins, I had borrowed a car and driven up there. Chase, the Service Advisor took me to my car. Then I saw why I was getting the run around. After 6 days my car had the same original tires and was sitting there covered in dirt and dust. No signs of any repair. Chase acknowledged my anger and apologized and said if I called back the next morning and gave them a chance to make it right they’d come get my car, replace the tires, and would discount the service to make it right for me. I took that in good faith. My mistake! I only have so long on this review so to summarize: “making it right” was a lowball offer of a discount and when the General Manager Brett finally accepted my numerous requests to speak with him, he listened for a bit, acknowledged that I’d definitely had a bad customer experience, but he wasn’t going to do any more than that lowball discount to resolve it and told me to move on. Then he handed the phone off dismissing me even further. It’s one thing to be treated poorly as a customer, but when someone in a position to correct it dismisses you that adds insult to injury. I honestly regret ever buying a car from them and I caution anyone reading this and considering bringing Chris Crain Hyundai your sales or service business. They don’t care about the customer experience and they will lie! Do what Brett said to me and move on! Edit: I just read some of the latest 1 star reviews, and there is definitely a pattern there. Read for yourself. More
The service department is incompetent. Twice I scheduled service for my car and when I arrived, the part was not available. Complete waste of my time and gas. They didn't even care. If Twice I scheduled service for my car and when I arrived, the part was not available. Complete waste of my time and gas. They didn't even care. If you do get service, expect it to take about four hours even for oil changes. They do not respect customers time. More
Saw car that wanted to purchase online reached out to salesman and was told it was there. I told the salesman what day i would be there to view the car. When i got to the dealership the car was not there salesman and was told it was there. I told the salesman what day i would be there to view the car. When i got to the dealership the car was not there. I tried to negotiate some on price because of the inconvenience they would not budge at all. Salesman was not really people friendly. However the finance director was awesome and really informative. More
Well first I want a Ford not a Hyundai second they keeper blowing my phone up and when I did reply back finally I was told that thay carry used Ford f150 4x4 so I said I want to keep it under 8000 they said blowing my phone up and when I did reply back finally I was told that thay carry used Ford f150 4x4 so I said I want to keep it under 8000 they said no problems then started showing me 26000 dollar used trucks .. so it's sucked to be honest More