
Choice Automotive Hawaii
Honolulu, HI

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I bought a 2007 Toyota FJ Cruiser from Choice Auto and it has been nothing but trouble since owning it. Drove it home and heard a grinding noise when shifting from 3rd to 4th gear. The battery died on me the has been nothing but trouble since owning it. Drove it home and heard a grinding noise when shifting from 3rd to 4th gear. The battery died on me the next day of owning it. They still haven’t processed my Registration or Safety Check. They still haven’t given the Title to Navy Federal where I financed the vehicle. When I told Choice Auto about the grinding noise, Brandon, one of the manager said he’ll take care of it. Had me drive it to Willy’s Transmission and told Choice Auto it will cost $4800 to repair. Brandon and the salesperson, Mikey, assured me they will take care of it even though their 90 day warranty only covers up to $1500. Another manager, Gabe, called and told me they can double the coverage of the 90 day warranty to $3000 and I explained to this manager that Brandon said they will cover everything. Gabe then basically told me take or leave it. I am filing a complaint with Better Business Bureau, and will also file a civil lawsuit against Choice Auto. Do not do business with this Choice Auto as you will have nothing but headaches dealing with them. And to Brandon, please do right and keep your word of taking care of the bad transmission. More
I bought a vehicle from them and they automatically assumed I was military, so they apparently charged me the registration exemption for military. When they found out I wasn't, they tried to charge me assumed I was military, so they apparently charged me the registration exemption for military. When they found out I wasn't, they tried to charge me 2 MONTHS AFTER I BOUGHT THE VEHICLE for $500 since they had to pay it and refused to give me the title unless I did. I threatened legal with them since I had already signed the legal forms stating how much I owed and they sent the title over. When I went to register my vehicle, turns out they put my plates in STORAGE so I have to get completely new plates and safety and registration pay for the registration from before I even bought the car. THOUSANDS of dollars down the drain because the sleazy people. adding onto it... found out there were horn issues and the door handles were completely broken on the back doors on the outside. they also failed to clean the vehicle out before giving it to me. Had to pay to get it professionally cleaned to get the grimy sticky stuff off the inside of the car on buttons and stuff. no idea whats wrong with the horn yet but they failed to tell me of the issue before i bought it and now throwing another couple hundred to diagnose that issue. More
Bought my dream Tacoma from the guys at Choice. Gave me great number on my trade and even beat my banks rate with there lenders! Check them out and there Huge selection of vehicles. great number on my trade and even beat my banks rate with there lenders! Check them out and there Huge selection of vehicles. More
Terrible place Recently wanted to but a truck from there and they just pass you from one person to another felt really uncomfortable working with 5 differs people ju Recently wanted to but a truck from there and they just pass you from one person to another felt really uncomfortable working with 5 differs people just to make a deal. Promise to get papers signed but they don’t communicate with their sales representatives and the sales representative brought all the wrong papers and they don’t know how to satisfy their customer. Will never go back there. More