Chippewa Valley Mazda - Service Center

Unpleasant experience. We had purchased a used 2015 Dodge Grand caravan last year. We had also purchased a 3rd party warranty. We had an issue that turned out to be a lot w We had purchased a used 2015 Dodge Grand caravan last year. We had also purchased a 3rd party warranty. We had an issue that turned out to be a lot worse than expected. (Engine replacement). For the most part was covered. Here is the timeline. March 22nd took the van for diagnosis. It took the warranty adjuster a week to show up for the inspection. After I was told the engine was covered and accepted for the warranty the dealership told me they were out shopping for a motor. I had found a suitable replacement for almost half the cost and was told that they (would not) use this motor. If they did it would be marked up to the same price because they are a business and need to make money. I wonder what the insurance company would think of that comment. So by the time they actually get the motor it has been approximately 2 weeks. Now if course I ask how long till the work is done? Answer is we should get around to it in a few days. I waited 1 full week (week # 3) and during the whole week had no interaction with the dealership. So I proceeded to call them but the gentleman I was dealing with apparently was busy and couldn't accept the call. "Would you like to leave a message"? Yes please. This was around 11 am . In the recorded message they say it is their company policy to return messages that business day. I did not here from them after waiting 2 days. I decided to go get something from my van that I needed and I had to ask... I see the van has not been started yet. You have had to van for 3 weeks now and had the motor for at the very least 1 full week. Well we are short a tech and our hands are tide. May get around to it next week. I scoffed. We can you try to keep me in the loop. Of course he said. Waited 3 more days and called them to ask if they had started yes. Could not actually talk to anyone. I left a message and proceeded to call the service manager. They had no answers. So I decided to try and rattle some cages by calling the GM and leaving a message calling the president and leaving a message of course as I already said it is their company policy toward return calls that business day a week later have not heard from either of them. I did finally receive my van yesterday and returned the loaner car that they were generously let me use for the 4 weeks and 4 days they had my vehicle. Worst part of the whole situation was they went to solid weeks without keeping me in the loop and letting me know how things were going pertaining the van. You would think that possibly after all the moaning and complaining I did because of the lack of customer service that possibly they would at least wash the van? Maybe even a small detail. Nope as a matter of fact they had left cover underneath the front dash unclipped laying on the floor which wasn't a big deal really compared to what I just been through. I promise you this I will never go back to Chippewa valley Mazda. Very unprofessional. One thing I didn't forget because of the extended stay for my van I had missed out on a family trip with our family out to Oregon which I had to cover $1,500 for accommodations that was not refundable and we were not allowed to take the loaner vehicle out of state. At this point I really don't have anything nice to say about my experience. More

Very friendly and very efficient service at Chippewa Valley Motors! Everything was done in a very short amount of time, even tho I was told they were behind! Mechanics and service personnel were all pol Valley Motors! Everything was done in a very short amount of time, even tho I was told they were behind! Mechanics and service personnel were all polite and thorough with their explanations. More

Brought car in for oil change. Seating area to wait did not have enough room. For everyone to sit without being on top of each other smashed together. I stood. Not offered seat an Seating area to wait did not have enough room. For everyone to sit without being on top of each other smashed together. I stood. Not offered seat anywhere else. Sat when seat became available on my own without being cram packed. Need a better facility. Car came through done. Saw it but took awhile to get called to leave. Puzzling. More

I've enjoyed all my experiences with Chippewa Valley Mazda from buying a car to service on it. Mazda from buying a car to service on it. More

They answer well all our questions . And assist us immediately. And they have excellent customer service And assist us immediately. And they have excellent customer service More

I've been coming to Morries since I bought my vehicle. That was 4 years ago. Great service everytime. That was 4 years ago. Great service everytime. More

Very clean, professional and feels like they care about their customers. The waiting area is comfortable. their customers. The waiting area is comfortable. More

Great communication about our upcoming appt, quick service, and lots of details on the results service, and lots of details on the results More

The service department was there when I needed them the most. My truck broke down on me on my way home after working night shift. Caleb from the service department was friendly, professional, and accommoda most. My truck broke down on me on my way home after working night shift. Caleb from the service department was friendly, professional, and accommodating he got my truck in and had it fixed and back on the road in no time. More

Excellent customer service. My service was completed in the timeframe they said it would be, the online booking for service is also easy. My service was completed in the timeframe they said it would be, the online booking for service is also easy. More