Chippewa Valley Mazda - Service Center

Great customer by Aaron during the leasing of our new Mazda CX-30, outstanding. Thanks again Mazda CX-30, outstanding. Thanks again More

Chippewa Valley Mazda is by far the BEST service department I’ve ever worked with! My used 2018 Mazda CX-5 is running better than when I bought it (unfortunately from the KIA dealership) last year department I’ve ever worked with! My used 2018 Mazda CX-5 is running better than when I bought it (unfortunately from the KIA dealership) last year at Christmas time. On July 28 my car broke down. I took it back to the place I bought it, and to make a super long story short, they had my vehicle from August until November, I drove it 4 days, it broke down again. They STILL HADN’T fix it! I was furious! Once I calmed down, I called the friendly people at Chippewa Valley Mazda! What a different experience! The diagnostic was finished in days not weeks and I received video footage of the inspection and diagnosis. Then the actual repair time was days at Chippewa Valley instead of MONTHS at the other place! From service on my vehicle now until I trade it for a different Mazda in the future… Chippewa Valley Mazda has ALL of my Vehicle business! Thanks to Service and shout out to Trent and team for doing an exceptional job and exceeding my expectations. I appreciate you! More

Everyone at the dealership was fantastic as always. Service was fast and friendly. Communication was excellent and we always enjoy getting the service update videos as a simple way to show they went th Service was fast and friendly. Communication was excellent and we always enjoy getting the service update videos as a simple way to show they went the extra mile to get the jobs done right! More

Great company. Bought a used vehicle from them that had a slight issue with the tire pressure sensor. They fixed it no charge and noticed a slight oil leak. So they Bought a used vehicle from them that had a slight issue with the tire pressure sensor. They fixed it no charge and noticed a slight oil leak. So they offered to fix that as well with no charge. They seem like a great honest company. More

One day after our purchase, I posted a great review. That review was only on the purchasing of the car, this review is about what happened a few days after we bought our 2024 Mazda CX5...... I'm sure i That review was only on the purchasing of the car, this review is about what happened a few days after we bought our 2024 Mazda CX5...... I'm sure in some cases the service department at Chippewa is fine, but we had a 5 day old brand new 2024 car break down on us and we could not get answers or ideas as to what was wrong with our car and instead they told us to tow it to the nearest Mazda (which happened to be White Bear Lake). I just don't feel confident when a brand new car brakes down, that the place I bought it from can't give more answers or offer more ideas/help. I never heard from the Chippewa service department again, only a sales manager. The sales manager was hinting that the dead battery was our fault and when it was discovered by White Bear that it was a defective battery (on a brand new 2024 car) that was the problem , I got a half hearted apology from Chippewa. Also, I had mentioned that we might want to use their return policy (return for any reason if under 7 days and 250 miles, no questions asked- we had 5 days and 248 miles) and that idea was basically dismissed. When you spend over $40k on brand new car it is very unnerving and frustrating, It would have been nice to not feel like it was our fault (which it was not) and not be brushed off with a "sorry, enjoy the car" I'm not 100% sure what could have been done differently, but I know that if I had sold someone a car and 5 days later it is being towed and it put the owner out (had to find a ride to work for three days) and then drive into the cities to pick up a car that should have no issues after less than a week, I would have found something to make them feel a little better. More

Everyone I have worked with at this dealership is very kind and helpful. I like the video walkthrough of my car. kind and helpful. I like the video walkthrough of my car. More

Very happy with the service. Friendly staff and knowledgeable people. Pleasant experience. Will definitely come back. Friendly staff and knowledgeable people. Pleasant experience. Will definitely come back. More

Excellent service. Video was a great idea. Friendly staff. The best part my service was under warranty. Video was a great idea. Friendly staff. The best part my service was under warranty. More

Great service and follow up. ..genuinely friendly staff...very helpful...highly recommend to find your next car. ..genuinely friendly staff...very helpful...highly recommend to find your next car. More

Ryan's knowledgeability and friendliness guided me though every step of purchasing my very first new car. His casual but professional presence about him put all of my worries to ease; and I have recommended every step of purchasing my very first new car. His casual but professional presence about him put all of my worries to ease; and I have recommended him to any of my friends and family looking to purchase a vehicle. Thanks Ryan, I love my Mazda! More