Chino Hills Ford

Everyone at this dealership is sharing a single brain cell and passing it around. From the secretary answering phones, Inez, all the way to those in sales like Michael all the way up to the manager Sam, cell and passing it around. From the secretary answering phones, Inez, all the way to those in sales like Michael all the way up to the manager Sam, it's like dealing with a circus, and all of these clowns are crammed into the same tiny car. All anyone does is lie and misrepresent what they're talking about. No one takes any responsibility for any mistakes they make, instead always making it out to be someone else's fault, even the customer's when they're supposed to be the "car experts." Call them out on it and they'll just get defensive and rude with you. The fact the churn is so high over there I was at one point dealing with someone in finance who had been there 3 DAYS says all you need to know about the professionalism they claim to have over there. I tried to buy out my lease, was jerked around for three weeks, only to be told there was nothing they could do. I spoke with a new person each time who had no idea what the xxxx was going on. I called every day for near a week and never received a single phone call back from ANYONE until they seemed to finally realize I wasn't going away until I got an answer. I've never experienced "customer service" (and calling the experience I received "service" is generous) like this before and will NEVER purchase a Ford again. This dealership has soured me to the entire experience. Don't waste your time here, go anywhere else. More

Purchased a vehicle 10/1/21, our salesman was Brett. He was a five star salesman. Others that helped us can't remember their names but were very helpful, patient, didn't pressure us and gave us a great dea was a five star salesman. Others that helped us can't remember their names but were very helpful, patient, didn't pressure us and gave us a great deal. We are pretty happy with the service. I put a review in more detail in Yelp if you'd like to know more More

Bought a van a year ago. First I contacted them about the vehicle on the phone & internet and got the price. But when I arrived they had "dealer extras" of $3k they did not tell me about! That wasn't right vehicle on the phone & internet and got the price. But when I arrived they had "dealer extras" of $3k they did not tell me about! That wasn't right, clear coat and plastic door guards, crazy for a work van and for $3k?! They removed it and I bought the van. Then on the way home I got a flat and found that the jack was missing. One tire never held air, I had to put air in it every day, twice. I spoke to them in various ways and they never did anything, just kept putting me off. Its a year now, I got a tire on my own a long time ago and drive around with a floor jack if I get another flat tire. At one time I got a text from them that said they were under new management, blah, blah, blah. Still no real response. When I bought the van it took then 2 hours to clean it and still left stickers on it. I had to wait 2 hours for that. I won't deal with this dealer again, nor will anyone I know. BTW, love the van, just not this company. More

The salesman that helped me and my wife was nice and cordial. When his manager came out, things went badly. This manager was argumentative and behaved like a bully. He was insulting and made accusations cordial. When his manager came out, things went badly. This manager was argumentative and behaved like a bully. He was insulting and made accusations toward me. My wife and I left. We were called by another manager several minutes later and he was nice and made the deal that I asked for. We bought the car but I was prepared to never come back. I'm not sure if I would recommend this dealer to a friend not knowing who will be working with them. More