Chiefland Chrysler Dodge Jeep Ram FIAT - Service Center

The worst customer service ever! Transmission problem with 2016 Jeep Cherokee limited, had car towed, Cannot get anyone to take my calls. Even have cell # to sales lady, no answer and Transmission problem with 2016 Jeep Cherokee limited, had car towed, Cannot get anyone to take my calls. Even have cell # to sales lady, no answer and will not return my call after assuring me she would. I have no transportation and was told by sales lady that I would be getting a rental to drive until Jeep fixed. The salesman that paid the difference of tow charges had a conversation with tow truck driver telling him not to (expletive) with that b@&@$h. Saleslady gave me her personal cell number and told me to call her, l took her for her word, well her word has no value. I told her about my health issues and my mother who is in a rehab facility that I need to be able to attend to so I need a ride, and she stressed the importance of how we should take care of our mothers, I would hate to be hers and I feel sorry for her kids.I have ask to speak with Doug concerning this matter numerous times, they put me on hold and leave me there. It is no wonder this world is like it is with people like these running businesses.These folks have lied to my face and now will not talk with me about the product that is defective that they sold me, finally they had their service manager call me to tell what was wrong with the transmission, but he could not tell me what caused it or if it will happen again. Parts on back order and do not know when they can get them and I am without a ride, and still no word on rental car. Do not do business with this place. They will treat you sweeter than sugar and suck you in and then treat you like sewage when there is problem. This Jeep Cherokee Limited was bought and fully paid for at this facility from these people. I do not recommend anyone to do business here. I swear these statements are true and accurate. And still no rental as of 10/24/2016 2 1/2 days without ride and no call explaining why, when told I would be called. More

DID you know that your tires are not covered under warranty I have a year old 2013 Dodge Dart. I brought my car in for a free oil change, and wanted them to check my tires, as they are all continuously going l I have a year old 2013 Dodge Dart. I brought my car in for a free oil change, and wanted them to check my tires, as they are all continuously going low and the tire pressure monitoring system was going off. I was treated like a stupid female that didn't know anything. They said that they checked my tires and nothing was wrong... but said the pressure was low... and they added some air. I had just added air 4 days prior to my visit there, and told them that. They told me there was nothing wrong with my tires. My ex-husband called and was told that my tires were not covered under my warranty. FINE ... why didn't anyone tell me that??? So a week later I just left a tire shop. They looked at the tires, said I had a bad valve stem, and fixed it free of charge. I was told by the service department that they had checked my valve stems. I have purchased two vehicles from the dealership, and the sales department has always been very helpful. Highly disappointed in the service department .... I now wonder if they even change my oil. More

All I needed was a key, I called and was connected to All I needed was a key, I called and was connected to Parts Dept. I was quoted a price of $65 for the key and $45 to program. I went there and was se All I needed was a key, I called and was connected to Parts Dept. I was quoted a price of $65 for the key and $45 to program. I went there and was sent to Parts and told same price then sent to Service Dept. They wrote my order and informed me it would be $95 to program the key, I explained the $45 quote. After a discussion he agreed to the $45. When I got my bill there was a misc. charge of $8.70 that I was told was "shop supplies and hazardous waste disposal". Now this $110 key was 118.70 plus tax. If I paid for the key and paid for programing it what other shop supplies are there and what hazardous waste did they dispose of. They would not remove this charge, actually said it was State law to charge it. This is why I gave the rating I did, the only thing they did good was make the key, it works. More

I drove and extra 25 miles out of my way to go a dodge dealer for oil change and tire rotation on my dually truck it's still under warranty and I wanted to get it done correctly.I made an appointment afte dealer for oil change and tire rotation on my dually truck it's still under warranty and I wanted to get it done correctly.I made an appointment after I had spoken to a dealer rep. at the Christmas parade in Williston he told me to come over to the dealership and you will be treated well ... coffee and a wash when were done too!... Ok so I made an appointment and drove the extra distance. I had an afternoon appointment and i brought my truck in for oil change and tire rotation (just front to back and back to front).. I was processed thru with female rep. ok! when the work was done i paid my bill and they had my truck ready..I jumped in truck and drove home. the next day i looked at my truck and noticed that the raised lettering on the tires were not visible but installed so the lettering was on the inside? So I called back to the dealer and the female receptionist/rep. answered and could not resolve or understand my issue so she passed me onto C.J. i explained to him what the issue was and this is where my displeasure with your dealership started , this guy was rude from the onset .He implide that I was wrong but that they would fix it. so an appt. was made and i went back in another 50 miles.. when i went in to the desk he(CJ) was there with 2 female reps and we discussed the issue he was the same way as when i spoke to him over the phone the day before raising his voice and being arrogant and rude.it almost seemed to be that he was showboating . His rudeness by the way was felt by 2 other people who were sitting in the waiting room.. I could go on .. but this is how I felt after leaving your dealership and the reason I rated my experiance with you as I did. More