Chicago Auto Place

I purchased a 2007 yukon said to have 139k miles from Chicago auto place in October 2020. The dealership looks amazing with 50 to 100k cars everywhere. Luis my sales man was very nice and everyone seemed Chicago auto place in October 2020. The dealership looks amazing with 50 to 100k cars everywhere. Luis my sales man was very nice and everyone seemed approachable. I arrive and took it for a test drive and Everything looked great until I noticed the odometer wasn't working, but Luis my salesman said that I was probably a fuse and that they would get it taken cared of... that was my first mistake. During the test drive I felt there was a knock and pinpointed that it had a faulty engine mount. And the drivers window controls wouldn't work.. I brought the issues up to Luis and he assured me it would get fixed before I bought it. When it was fixed i came back up with a cashiers check and took it for another test drive. This time within 10 min the check engine light came on. They check the code and it was an O2 sensor. They said that if I bought it they would fix it another visit. I also noticed the odometer was still not working. I asked Luis and he said that they would not fix it and I would have to on my own. A car fax was presented to me and stated the last check in jul it was at 139xxx miles. I purchased the vehicle and had the odometer sent out. When it came back the vehicles ACTUAL MILES WERE 169XXX MILES!!!!! to top it off when I brought the vehicle in to get the O2 sensor changed, the mechanic CHANGED THE WRONG ONE. I told them to just send me the part and I will fix it myself THEY SENT ME WRONG WRONG PART AGAIN!!!! They eventually sent me the right one only after I had to tell them the correct part number to order and send me. I brought the miles up to Luis and after a long back and forth... offer of 200 dollars compensation and a drawn out process with the BBB NOTHING WAS RESOLVED. All I was looking for was fair market price on the vehicle that was fraudulently sold to me with misrepresented miles. When confronted about the issue the owners said I was lying to them even though I had a certified statement about the mileage. This place hinges on shady practices and doesn't care about its customers. Luis was very helpful to his extent but the ownership and management are complete xxxx. I WILL NEVER BUY OR RECOMMEND TO BUY FROM THIS DEALERSHIP. IF YOU DO THEN BUY AT YOUR OWN RISK... NOW I AM STUCK WITH A VEHICLE THAT HAS 30K MORE MILES THEN WAS ADVERTISED AND 3K MORE SPENT THAT COULD'VE WENT TO FIXING THIS xxx. More

I went in with a odd situation and Robert and the dealership were more than accommodating. The car was Exactly as advertised, with the best price in the area. Robert was amazing and really gave me ti dealership were more than accommodating. The car was Exactly as advertised, with the best price in the area. Robert was amazing and really gave me time to see if the car was for me or not. I will definitely contact Robert again if I need anymore cars, and the whole Chicago Auto Place team. More

Beautiful cars...worst service and support after purchase I've ever encountered in buying cars over the past 45 years. I purchased the Jaguar over the internet and flew to Chicago to pick it up. During the I've ever encountered in buying cars over the past 45 years. I purchased the Jaguar over the internet and flew to Chicago to pick it up. During the negotiation, if the sales staff responded to my calls, texts, emails, voice-mails, it was never timely and often rude. Salesperson agreed to a price one moment, only to try to increase their offered price moments later. The minute the car leaves their lot, do not expect any help with any problems that arise unless it challenges the IL 15/500 warranty law. Even something as simple as windshield washers or TPMS warning lights were not anything they would help with repair once I began driving the car out of Chicago...a true "Tail-Light Warranty". Be VERY careful particularly if purchasing over the internet. I'm providing one "star" due to the quality of their cars and the speed of the transaction once in Chicago. More

Robert picked me up at the airport! He provided quality personal and professional service. I had an excellent dealer experience as well! Love my BMW convertible! As advertised! personal and professional service. I had an excellent dealer experience as well! Love my BMW convertible! As advertised! More

Thank you for taking care of me Joanna! Friendly and very helpful. The process was easy and took just under 2hrs. I will be back helpful. The process was easy and took just under 2hrs. I will be back More

I drove from 2 hours away to get this deal. If you are buying a car from here ask for Robert he was the best he made sure we where all taken care off he was super nice about everything. Best service I’ve buying a car from here ask for Robert he was the best he made sure we where all taken care off he was super nice about everything. Best service I’ve had at a dealership More

Good morning all i recently wrote a review I am Good morning all i recently wrote a review I am retracting some of my statements There was some commnication errors on my Part as well as the de Good morning all i recently wrote a review I am retracting some of my statements There was some commnication errors on my Part as well as the dealership i just up set Because haven't got my title to my 2004 Cadillac escalade scene June but i was thinking they could do everything online that Was not the case due to covid i want to apologize for my actions its really not a bad place. More

I recently purchased an SUV here and not only am I a proud USED ford owner but I m also indebted to my salesperson Rob! He was patient and tentative and clearly and honestly explained my choices to hel proud USED ford owner but I m also indebted to my salesperson Rob! He was patient and tentative and clearly and honestly explained my choices to helping me stay within my budget. I will definitely be back. More

I had a great experience. The information I received was clear and straight forward. I was referred by a friend and would refer family and friends to Ricky and his team. clear and straight forward. I was referred by a friend and would refer family and friends to Ricky and his team. More

Thank you so much for assisting me in getting into in the car of my dreams! Fantastic sales and finance team, everyone is very friendly. Our family is all smiles! car of my dreams! Fantastic sales and finance team, everyone is very friendly. Our family is all smiles! More