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Chevy Exchange

Lake Bluff, IL

Overview
Employees
Reviews
Vehicles
4.9
826 Reviews
The Chevy Exchange is your Lake Bluff Chevrolet dealership serving the Chicago, Libertyville, Highland Park, Guree, and Waukegan areas of Illinois with new, used, and pre-owned sales, service and parts. Schedule your Chevrolet test drive or service appointment today by contacting us by phone at (847) 615-1111 .
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1 Sherwood Terrace

Lake Bluff, IL

60044

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Showing 826 reviews

June 30, 2023

I worked with Danny to purchase my C8 very fast service. Got the car right away. Love the car!!!! More

by christopher.mcfadden61111
Recommend Dealer
Yes
Employees Worked With
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Chevy Exchange responded

I love hearing about customers that have a terrific experience at The Chevrolet Exchange. I know that buying a car is an important decision and I am proud that you chose our dealership. Please feel free to contact me if you have any questions on your new vehicle. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

June 30, 2023

Wonderful experience. They were quick, efficient and valued my time! Thank you for all your help. We love the new car! More

by dzrout
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lance Legler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Assaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Quinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Chevy Exchange responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

June 29, 2023

Jeff Albert and the Exchange Team did a great job today. We left our well maintained 10-year-old vehicle behind and found ourselves in a new car. Having not bought a vehicle in over ten years, they made the More

by kpena74
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Albert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2023 -

Chevy Exchange responded

Thank you so much for the nice review! I really appreciate this feedback and I'll be certain to share your compliments with my staff. I pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

June 26, 2023

Understood our needs, process, and was easy to work with. A good experience all around. More

by Matt
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Moody Shehadeh
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Jun 29, 2023 -

Chevy Exchange responded

Matt, we appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

June 19, 2023

Jeff is a professional at what he does but the dealership needs to pay more attention to customer impressions. Salespeople are damaged by dealer negligence. More

by eddyfinity001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rob Johns
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Albert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Legler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cass Harb
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2023 -

Chevy Exchange responded

I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

June 18, 2023

This was my second purchase at Chevy Exchange and once again they made it a great experience. The manager Rob Johns and dealer Danny Trujillo always made it relaxing, affordable and delivered a great prod More

by rrash076
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Assaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2023 -

Chevy Exchange responded

Thank you for leaving us this great review. I am very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

June 17, 2023

Honest and Fair is how I would describe the people I dealt with,Viviana Q.Rafat Alamawi,Robs John,and Lance Legler. I appreciate the way I was treated. More

by kanderfuren
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Quinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2023 -

Chevy Exchange responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

Jun 20, 2023 -

kanderfuren responded

Thanks

June 16, 2023

Everyone was great to work with, knowledgeable, professional, and was able to meet my needs. More

by coreyamarch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafat Alamawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Albert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Quinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2023 -

Chevy Exchange responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

June 12, 2023

Viviana was very knowledgeable and answered all of my questions about the Bolt. One of the positive memorable car buying experiences I’ve ever had. Rafat, Cass, and Lance were similarly helpful. More

by Michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rafat Alamawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Legler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Quinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cass Harb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2023 -

Chevy Exchange responded

The Chevrolet Exchange would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

June 11, 2023

A great car purchasing Experience. Danny was helpful and knowledgeable about the Chevy cars and financial options. From test drive, finance review, purchase close and setting up the n More

by smsppolzin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafat Alamawi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Assaf
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Chevy Exchange responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

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