Chevy Chase Acura

I couldn't have been more pleased with the quality of service I received from everyone I interacted with at Chevy Chase Accura. Larry Seiler was my Salesman and I found Larry to be very knowledgeable an service I received from everyone I interacted with at Chevy Chase Accura. Larry Seiler was my Salesman and I found Larry to be very knowledgeable and friendly. The transition from trading in my old car to my purchase of the new vehicle was very effeceint. I will recommend the dealership to other interested buyers in the future. More

I visited Chevy Chase Acura because of a 2006 vehicle listing on the Internet. I called to make an appointment and spoke with Larry Seiler who was extremely professional and very knowledgeable on the car listing on the Internet. I called to make an appointment and spoke with Larry Seiler who was extremely professional and very knowledgeable on the car. He continued to exceed my expectations for professionalism and did not pressure me during the process. Upon my return with my husband to see the car and hopefully purchase the vehicle we again received very good service and we were able to purchase the vehicle at a very fair price. We would recommend the dealership and hopefully will return for future business. More

I had not made an automotive purchase in several years and my last experience was to say the least very bad. However this purchase was outstanding. I was treated very well and was slowly walked through ev and my last experience was to say the least very bad. However this purchase was outstanding. I was treated very well and was slowly walked through every step of the process. I felt very good when I drove home in my new TL. More

I just moved to the Bethesda area from out of state and was not familiar with this dealership. I needed brakework. I had put it off for some time. Coming from a suburban area i was a bit taken aback by the was not familiar with this dealership. I needed brakework. I had put it off for some time. Coming from a suburban area i was a bit taken aback by the service department as it is in the basement. I am not a city person. But I was greated immediately upon arrival, was told what they would do, what it should cost and they also explained why they had to do some of theings they had to do. I expected I would get a phone call telling me it would cost a lot more. I did not get that call. But I was called when my car was ready and it cost less then what they had estimated. The brakes work great and they washed my car before I picked it up. Very good experience. More

We did not plan to shop at Chevy Chase as there are two dealers closer, but we stopped by because we were in the area anyway and it was worth the trip. The selection was excellent and we bought a car that dealers closer, but we stopped by because we were in the area anyway and it was worth the trip. The selection was excellent and we bought a car that day. Our sales rep Jon Rosenthal was very easy to work with. No high pressure tactics, very knowledgable about the product, and helpful in showing us how to use the features. Delivery of the car was near painless; the papers were all prepared for us in a timely manner and each one was explained before signing. Jon ensured everything was ready for us and spent considerable time setting up the personal adjustments on the car to our specs while showing us how the systems worked. We almost did not go back to Acura due to a poor experience at another dealer in Gaithersburg, MD, but no regrets and we are happy to have found Jon. We will recommend both Jon and Chevy Chase to others. More

It was just routine service on my Acura TL, but Chris It was just routine service on my Acura TL, but Chris Toronto at Chevy Chase Acura took care of my car and my business, with customary promptness, It was just routine service on my Acura TL, but Chris Toronto at Chevy Chase Acura took care of my car and my business, with customary promptness, courtesy and expertise. It sometimes is "hit or miss" finding a good auto service department in the Washington, DC area, but Chevy Chase Acura is really good. Jim Wheeler More

When in for regular service, Chevy Chase Acura told me that I had a "broken" enging mount and tried to charge me $400 to replace it. Suspicious, since I had not hard any noises or felt any movement, I dec that I had a "broken" enging mount and tried to charge me $400 to replace it. Suspicious, since I had not hard any noises or felt any movement, I declined the service and proceeded to get a second opinion. Sure enough, all four of my engine mounts are fine. I will never return to Chevy Chase Acura. More

I just purchased my second car (Acura TSX) from Chevy Chase Acura. I got a great deal with excellent customer service. I would highly recommend this dealership. Overall it was a great buying experience. Chase Acura. I got a great deal with excellent customer service. I would highly recommend this dealership. Overall it was a great buying experience. Will do business with Chevy Chase Acura again . More

We bought our TL at Chevy Chase because it's closer to our home, even though another dealer impressed us much more. It turns out that this was a real mistake! While the sales person was great, the manag our home, even though another dealer impressed us much more. It turns out that this was a real mistake! While the sales person was great, the management at Chevy Chase doesn't care about customers at all. We have taken the car for warranty service, and the service reps are very nice and knowledgeable. They usually provide a loaner if the service will take much time, and they usually wash the car before giving it back to us. But we have had several service problems -- NONE caused by service techs or service reps. These problems have all been caused by Chevy Chase management. When we have had problems and tried to access management, we were completely ignored. I called multiple times -- with each bad experience -- and NO ONE ever returned my calls. Then I e-mailed the Service Manager and then the General Manager. The e-mails were never answered. I finally wrote a letter to the General Manager and apparently he responded by disciplining our service rep -- who did a GREAT job and had done nothing wrong! Of course the price for service is horrible. They're a dealer, what could we expect. But for the price we paid for service, we were entitled to great service, and we got poked in the eye. I would never buy another car from them -- even if the price was better. They do not deserve to be rewarded for doing such a bad job of customer service. More

I would never recommend anyone to this dealership. They had a customer appreciation week where you take in your car to have it inspected free of cost. This was a big mistake on my part as I found this ser had a customer appreciation week where you take in your car to have it inspected free of cost. This was a big mistake on my part as I found this service department is racist as I am a black person and if I was white I would be treated differently. They broke off my car antenna and told me a flat lie that it broke off while going over two speed bumps. However when I took in my car the metal covering the inner part of the antenna was already broken, we agreed not to wash the car as this would break the antenna off completely. Their explanation as to how the antenna was broken off completely was a flat face lie andwhen i pointed this out to jeff the service technician he laughed in my face and said there is nothing he could do and he had other customers to deal with ,so I ask for the manager who agreed that since the metal outside was broken then it was a matter of time before the innner part break. When I tried to show him that the inner part took alot of force to break and that the technician may have tried washing the car causing the breakage he disagreed and told me there is nothing he can do. If this is how chevy chase shows customer their appreciation then I think they should not be in business. Because I was so irate they claim I was shouting and I should go outside in the cold. If you want good customer service this is not the place to go. More