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72 Reviews of Chevrolet of Wayzata - Service Center
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December 26, 2018
Extremely poor customer service and overall management Steve, Trust me, if and when, we get such a survey (see below), Village Chev will get the lowest review possible from us. This is for the several r Steve, Trust me, if and when, we get such a survey (see below), Village Chev will get the lowest review possible from us. This is for the several reasons I spoke to “YOU” about on the phone, namely: 1. Our phones in appointment was not on the schedule and everything had to be spelled out again. Your explanation was that “your staff must not have saved it in the computer system”. The information we provided on the phone was very complete and detailed AND even included our VIN! 2. We had asked for a growling noise to be checked out. It was not. A waste of our time! 3. After receiving a voicemail stating the car was ready for pick up, I called back and was told that “she had already picked the car up”. For good reason, I was concerned that our car was stolen. 4. When placed on hold for your staff to find the paperwork, the hold time was so long that the call rang back to the main service number. This was a total cluster! Now, I see on our receipt that “IF WE ARE NOT COMPLETELY SATISFIED TO CONTACT STEVE CLARK.....YOUR COMPLETE SATISFACTION IS OUR #1 GOAL!” Well, I would have suggested you start with some form of apology rather than a host of excuses! You did not offer even the simplest of apologies. That should be UOUR first form of courtesy.....ALWAYS!!!! Needless to say, our first (and now only) experience with Village Chev was EXTREMELY poor. Trust me, we will pass THAT word on to friends and family! More
by Dancarolj
December 23, 2017
Absolutely always good service. On time and helpful From walking in the door to meet with Alyssa or Nick they always greet us with a smile and listen to my husbands corney jokes. They have made calls to From walking in the door to meet with Alyssa or Nick they always greet us with a smile and listen to my husbands corney jokes. They have made calls to corporate about the double billing we are getting monthly on our Traverse and Nick has made calls about it but it continues to happen.Also our December bill was mailed, they told us on the phone but did not arrive. So we are overdue and hoping charges will be dropped. In November my husband was in the hospital and very ill so that bill got neglected. Again we ask that the service charges be dropped. You can see that we are loyal Village Chevrolet customers and this problem is not theirs but corporate. We are never unhappy with Village Chevrolet. Thank you and we look forward to getting help in clearing this up. More
by Lamar
December 12, 2017
Customer-focused service As I sat in the waiting room while my car was being serviced, I overheard a service rep explain to another customer what had been found while servicin As I sat in the waiting room while my car was being serviced, I overheard a service rep explain to another customer what had been found while servicing his vehicle. Several repair options were offered, including doing nothing at all, since it was not a safety-related issue. The customer's decision was to do nothing and he was then told that there would be no charge for the diagnosis. As far as I'm concerned, that's the sign of an ethical dealership. They'll have that customer for life. They already have me. More
by HHROwner
Employees Worked With
August 25, 2016
25 years doing business with the Village service department Always been treated fairly and without unneccessary add ons. Great customer service, easy scheduling ppts, convenient shuttle to and from work. They k Always been treated fairly and without unneccessary add ons. Great customer service, easy scheduling ppts, convenient shuttle to and from work. They keep track of my service history and reprint it for the next owner too. More
by chicken
Employees Worked With
Frank, Mark, Travis
February 03, 2016
2007 Avalanche Wiper safety issue - horrible service I called Village Chevrolet as this is where my Truck was purchased. In 2007 Chevy changed the windshield wiper arm. This arm isn't strong enough to k I called Village Chevrolet as this is where my Truck was purchased. In 2007 Chevy changed the windshield wiper arm. This arm isn't strong enough to keep the wiper blade on the windshield and it doesn't clean the windows very well. Known issue - check online. This truck doesn't get driven very often by me, so when I noticed this issue I contacted Village and talked to someone in service. They flat out refused to work with me on this issue, a safety issue. Not even a little. I guess they will never see me for service or purchasing a new car/truck ever again. A shame that this behavior is allowed at a dealership. I would not recommend this dealership as they are rude and will not help you when you need their assistance. More
by sadchevy
February 22, 2013
Went to Village Chevrolet today for an oil change. They did a good job again.I looked over the bill and compared it with the last 6 oil changes an none were the same amount,even with the same coupon.WHAT G did a good job again.I looked over the bill and compared it with the last 6 oil changes an none were the same amount,even with the same coupon.WHAT GIVES. More
by douglidstone
Employees Worked With
mark
January 31, 2013
The Service Department is responsive and thourough. Very friendly folks and the waiting room is clean and comfortable. Also,it is close to the showroom so you can wander around and dream about the new autos friendly folks and the waiting room is clean and comfortable. Also,it is close to the showroom so you can wander around and dream about the new autos. I have been a customer of Village Chev for almost 40 years, (first car I purchased from them was a new 1973 Chevelle), and they have always treated me with respect. More
by hankthe8th
Employees Worked With
Service Dept.
January 31, 2013
i HAVE BEEN DOING BUSINESS WITH VILLAGE FOR OVER 30 YEARS. MY SALES STAFF OVER THE TIME HAS BEEN VERY HELPFUL IN GETTING ME WHT I NEED. THE SERVICE DEPARTMENT IS ALWAYS ON TIME WITH MY TRUCKS AND THE P YEARS. MY SALES STAFF OVER THE TIME HAS BEEN VERY HELPFUL IN GETTING ME WHT I NEED. THE SERVICE DEPARTMENT IS ALWAYS ON TIME WITH MY TRUCKS AND THE PARTS DEPARTMENT ALWAYS COME THROUGH FOR ME. More
by Holly Spurgeon
Employees Worked With
Frank B , Hank , Sarah , Larry
January 30, 2013
The staff at Village Chevrolet are always friendly and helpful.My 1995 suburan is an old girl that needs special care. Travis Davis my service consultant makes sure she gets everything she needs. It is be helpful.My 1995 suburan is an old girl that needs special care. Travis Davis my service consultant makes sure she gets everything she needs. It is because of the great job done by the staff of Village is why she last this long and still has alot left. Thank You Doug Engler More
by dougengler
Employees Worked With
Travis Davis
December 21, 2012
The staff at Village Chev in my opinion is the best. You'll never find onyone or any place better. They are polite, curteous, helpful. They never perform any repair work work without advising the cust You'll never find onyone or any place better. They are polite, curteous, helpful. They never perform any repair work work without advising the customer. They know you when you walk in the door and they greet you by name. If you have a relative that has service work done there, they know that person by name as well and know who they are related to. This is truely agreat dealership. More
by thesenator
Employees Worked With
Brent Carron, Mark, Travis, Enrique
