Chevrolet of Wayzata - Service Center

Was contacted by Napleton Wayzata Chevrolet about a $34.95 oil change offer for my 2017 Traverse. It was changed there 5,000 miles ago. Verified that the special included oil and filter. Went to my app $34.95 oil change offer for my 2017 Traverse. It was changed there 5,000 miles ago. Verified that the special included oil and filter. Went to my appointment and waited for my vehicle. I was pleasantly surprised when it was "done" in about 30 minutes. I always mark filters and tires to make sure they get changed or rotated. When I checked at home, the same filter was on there and the oil looked the same. All I got was a new windshield sticker telling me to change again in 5,000 miles. The $34.95 special is a great deal- for them. I will contact them and hope they make it right. Beware- this is NOT the excellent Village Chev we've known for years. More

I called to schedule an appointment on my drive from Northern Minnesota explains I am getting check engine warning lights and “service exhaust fluid system”. The service person found my vehicle in the Northern Minnesota explains I am getting check engine warning lights and “service exhaust fluid system”. The service person found my vehicle in the system. Scheduled appointment. Made ride arrangements. Drove to dealership to drop vehicle off. Representative in service department Looked up, asked if this was a diesel. Duh! I have a DEF fluid service warning and my speeds are limited. “Sorry, we cannot help you with that as our diesel mechanic is gone and we are not sure when he is coming back”. I’m sorry and suggesting another dealership is kind of weak. More

Brandon was awesome!!!! I did not walk in there expecting to get approved. He already knew what I wanted based off my previous car!!! I was very happy with my purchase and he even made sure I got the rims. V to get approved. He already knew what I wanted based off my previous car!!! I was very happy with my purchase and he even made sure I got the rims. Very professional and I would recommend him to anyone! More

Not a great experience We bought a 2012 Impala from here. The buying experience was amazing. From them on nothing went smoothly, I had to make calls to our warranty compa We bought a 2012 Impala from here. The buying experience was amazing. From them on nothing went smoothly, I had to make calls to our warranty company when we were told we had to pay for a rental while major repairs were being done, on a different occasion o again had to call warranty company to strengthen out an issue. Service department felt the need to always argue about cost, things that were covered by warranty...just all around not a pleasant experience. More

Best Service Around I have had 24 years of service as a customer I will always return as I have yet to be satisfied with the service I receive I have had 24 years of service as a customer I will always return as I have yet to be satisfied with the service I receive More

Extremely poor customer service and overall management Steve, Trust me, if and when, we get such a survey (see below), Village Chev will get the lowest review possible from us. This is for the several r Steve, Trust me, if and when, we get such a survey (see below), Village Chev will get the lowest review possible from us. This is for the several reasons I spoke to “YOU” about on the phone, namely: 1. Our phones in appointment was not on the schedule and everything had to be spelled out again. Your explanation was that “your staff must not have saved it in the computer system”. The information we provided on the phone was very complete and detailed AND even included our VIN! 2. We had asked for a growling noise to be checked out. It was not. A waste of our time! 3. After receiving a voicemail stating the car was ready for pick up, I called back and was told that “she had already picked the car up”. For good reason, I was concerned that our car was stolen. 4. When placed on hold for your staff to find the paperwork, the hold time was so long that the call rang back to the main service number. This was a total cluster! Now, I see on our receipt that “IF WE ARE NOT COMPLETELY SATISFIED TO CONTACT STEVE CLARK.....YOUR COMPLETE SATISFACTION IS OUR #1 GOAL!” Well, I would have suggested you start with some form of apology rather than a host of excuses! You did not offer even the simplest of apologies. That should be UOUR first form of courtesy.....ALWAYS!!!! Needless to say, our first (and now only) experience with Village Chev was EXTREMELY poor. Trust me, we will pass THAT word on to friends and family! More

Absolutely always good service. On time and helpful From walking in the door to meet with Alyssa or Nick they always greet us with a smile and listen to my husbands corney jokes. They have made calls to From walking in the door to meet with Alyssa or Nick they always greet us with a smile and listen to my husbands corney jokes. They have made calls to corporate about the double billing we are getting monthly on our Traverse and Nick has made calls about it but it continues to happen.Also our December bill was mailed, they told us on the phone but did not arrive. So we are overdue and hoping charges will be dropped. In November my husband was in the hospital and very ill so that bill got neglected. Again we ask that the service charges be dropped. You can see that we are loyal Village Chevrolet customers and this problem is not theirs but corporate. We are never unhappy with Village Chevrolet. Thank you and we look forward to getting help in clearing this up. More

Customer-focused service As I sat in the waiting room while my car was being serviced, I overheard a service rep explain to another customer what had been found while servicin As I sat in the waiting room while my car was being serviced, I overheard a service rep explain to another customer what had been found while servicing his vehicle. Several repair options were offered, including doing nothing at all, since it was not a safety-related issue. The customer's decision was to do nothing and he was then told that there would be no charge for the diagnosis. As far as I'm concerned, that's the sign of an ethical dealership. They'll have that customer for life. They already have me. More