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Chevrolet of Wayzata - Service Center

Wayzata, MN

4.7
70 Reviews

70 Reviews of Chevrolet of Wayzata - Service Center

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June 20, 2022

Absolutely garbage service center. After two weeks of having my car in their body shop I complained; and then their body shop called me to ASK WHY MY CAR WAS THERE. You've had my vehic More

by bwonk69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Orak
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calvin, Paul Berens
April 01, 2022

I’ve been here twice. Once looking for a car- their phone service lied about their inventory in stock or over promised and wasted my time. The second I tried them for se More

by JT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Employee not listed
August 18, 2021

Was contacted by Napleton Wayzata Chevrolet about a $34.95 oil change offer for my 2017 Traverse. It was changed there 5,000 miles ago. Verified that the special included oil and filter. Went to my app More

by tom83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Kunze
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Hewer
Aug 23, 2021 -

Chevrolet of Wayzata responded

Thank you for sharing your recent service experience and bringing your concerns to our attention. Please contact us at your earliest convenience so that we may resolve this matter to your satisfaction. We look forward to speaking with you.

February 18, 2021

The worst experience in the service department today. Was looking for a bit of help and it was a no at every turn. After talking with salesman wonderful guy came up with some easy solutions. Will not get any More

by joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Kunze
1.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Orak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Popp, Billy McMichael, Bill Dunne, Brad Hewer, Grant Osgood, Jeremy Trebus, Nick Underwood, Nate Nelson
November 09, 2020

I called to schedule an appointment on my drive from Northern Minnesota explains I am getting check engine warning lights and “service exhaust fluid system”. The service person found my vehicle in the More

by Craig R
Customer Service
Recommend Dealer
No
Employees Worked With
Craig Orak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Chevrolet of Wayzata responded

Craig, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, please reach out to us at (612) 276-3885 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you.

June 30, 2020

Brandon was awesome!!!! I did not walk in there expecting to get approved. He already knew what I wanted based off my previous car!!! I was very happy with my purchase and he even made sure I got the rims. V More

by Morgan02
Recommend Dealer
Yes
Employees Worked With
Craig Orak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Zemach
Jul 09, 2020 -

Chevrolet of Wayzata responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

July 04, 2019

Not a great experience We bought a 2012 Impala from here. The buying experience was amazing. From them on nothing went smoothly, I had to make calls to our warranty compa More

by Robin and Shane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Kunze
2.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Orak
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Clark, Dave Popp, Grant Osgood, Nick Underwood
Jul 16, 2019 -

Chevrolet of Wayzata responded

Robin and Shane, thank you for taking the time to let us know about your experience. We sincerely apologize if you faced any issues with our Service Department. If you'd like to further discuss your experience, please reach out to me directly at 952-449-6736. Sincerely, Steve Clark | Fixed Operations Director

April 24, 2019

Best Service Around I have had 24 years of service as a customer I will always return as I have yet to be satisfied with the service I receive More

by Lydiac65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kunze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No longer there Jim Fialko , Tim Murphy, Joe Wright
Apr 26, 2019 -

Chevrolet of Wayzata responded

Thank you so much for taking the time to leave us a review. We're extremely thrilled you've trusted us for your vehicle needs over the last 24 years. We hope you've always been fully satisfied with your experiences and have yet to be unsatisfied. If there's anything else we can do for you, please reach out! Sincerely, Steve Clark | Fixed Operations Director | 952-449-6736

December 26, 2018

Extremely poor customer service and overall management Steve, Trust me, if and when, we get such a survey (see below), Village Chev will get the lowest review possible from us. This is for the several r More

by Dancarolj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mark Kunze
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Clark
Jan 04, 2019 -

Chevrolet of Wayzata responded

Thank you for letting us know about your experience. We are truly sorry you were not satisfied when you left our dealership and would like to correct our mistakes. We’d be happy to look at the vehicle again to confirm what the growling noise is and if there’s a solution. Again, we apologize for the miscommunication and confusion on the “car already being picked up”. If you’d like to further discuss any of your concerns, please reach out to me directly at 952-449-6736. Sincerely, Steve Clark | Fixed Operations Director

December 23, 2017

Absolutely always good service. On time and helpful From walking in the door to meet with Alyssa or Nick they always greet us with a smile and listen to my husbands corney jokes. They have made calls to More

by Lamar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Brabeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark in service dept, Alissa Duckett
Dec 26, 2017 -

Chevrolet of Wayzata responded

Lamar, thank you for the 5 star rating! We are happy you had a great experience and love that you felt comfortable doing business with us.Alissa and Nick are both great to work with. They are great people with personable and caring personalities. We look forward to your next visit! Sincerely, Charlie Fink | Sales Manager | 952-449-6711 |

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