Chevrolet of Walla Walla - Service Center

We purchased our 2021 Tahoe in August of 21. I asked for them to run my financing through Gesa and they ran it through GM finance. I tried refinancing immediately but the dealer sat on my paperw I asked for them to run my financing through Gesa and they ran it through GM finance. I tried refinancing immediately but the dealer sat on my paperwork for almost a month which delayed my refi which was 2% lower interest. Days after purchasing the vehicle the light that actuated the rear hatch hands free opener failed. The dealer told us we should just wait for a recall to come out. I purchased both the service contract and extended warranty so that I was covered for 84 months or 100k miles. I paid a 5k dollar manufacturers availability fee as well. I am not waiting for a recall. Now at just under 16k miles on the Tahoe the transmission started downshifting into 4th gear then slamming back into drive. The dealer said their tech wasn’t allowed to drive it more than 20 minutes and I had to authorize them to drive it home to the Tri Cities to attempt to simulate the problem. After finally simulating the problem they said they couldn’t do anything as GM wouldn’t allow them to do anymore than check for codes. They finally found a bulletin and decided the valve body needed replaced. After replacing the valve body they asked if I wanted the tech to drive it which should be standard operating procedure to verify it was fixed. I told them no and that if the issue wasn’t resolved I would be taking it to a local dealer. When I dropped the vehicle off there was over a half tank of diesel in it and when I picked it up it was on empty. The car was filthy which tells me they could give two craps about impressing someone who dropped almost 90k dollars at their dealership. Ten miles into my drive home the very problem they said they fixed started in again. I filmed the gauges so that the dealer who has it now could see what it was doing. At this point, I doubt that they actually activated my extended warranty which I’ve paid for. I am going to talk to the dealership about getting a refund on my service contract and just buy one through my local dealer. Walls Walla Chevrolet is a horrible dealer with zero customer relations skills. I’m over one month now without my Tahoe which is quite expensive as the Tahoe gets 24mpg in town and my truck gets 14. Not only am I having to fill up more often, I’m making a payment on a vehicle that is on week number 5 sitting in a service department. More

They are working very hard to help me find an affordable way to replace the blown engine in my 2016 Spark. Suzanna has gone above and beyond to help me find a solution to fix my car so it is not a total los way to replace the blown engine in my 2016 Spark. Suzanna has gone above and beyond to help me find a solution to fix my car so it is not a total loss to me. I really appreciate her help. More

They did the work that was requested. Took longer than I expected but was performed right the first time. Took longer than I expected but was performed right the first time. More

Staff was friendly, courteous, knowledgeable, and professional. They reminded me of upcoming services and made sure I was up to date. Thanks! professional. They reminded me of upcoming services and made sure I was up to date. Thanks! More

This place sucks. Save your time and money and skip it. They tried to charge me $4000 to fix my car seat which should’ve only cost under $1k for parts and labor. T Save your time and money and skip it. They tried to charge me $4000 to fix my car seat which should’ve only cost under $1k for parts and labor. They didn’t even take my seat apart to determine the problem. My friend fixed it for free More

We brought our Chevy Tahoe in to mainly get the horn fixed. The cost to do it was too much. However, we did get the electric seats (driver & passenger) adjusted. fixed. The cost to do it was too much. However, we did get the electric seats (driver & passenger) adjusted. More

All the people who work there are new and I’m not really satisfied with the dealership anymore satisfied with the dealership anymore More

Great dealership & service. Always on time and fix things properly. I ordered my new 2008 Nissan 350Z from this dealership under the past ownership and have stuck with them. Always on time and fix things properly. I ordered my new 2008 Nissan 350Z from this dealership under the past ownership and have stuck with them. More

Professional staff, that got me scheduled for the next day. My pickup was ready for me in just over an hour. I asked for a courtesy ride to work when I dropped it off that was immediately taken care of. day. My pickup was ready for me in just over an hour. I asked for a courtesy ride to work when I dropped it off that was immediately taken care of. More

Good staff! Had to wait about 30 minutes for my appointment. Price quote for the service was under stated by $40. The performed was good. Had to wait about 30 minutes for my appointment. Price quote for the service was under stated by $40. The performed was good. More