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Chevrolet of Walla Walla - Service Center

Walla Walla, WA

3.7
307 Reviews

307 Reviews of Chevrolet of Walla Walla - Service Center

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September 22, 2022

This is the worst service dept I have ever used for my vehicle. I dropped my car off for an oil change and when I picked up the car it had paint damage on the rear of the car. After looking at the car the More

by waddlejim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2022 -

Chevrolet of Walla Walla responded

Waddlejim, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like to work towards a resolution, so if you are willing, please reach out to us at (509) 529-7000 to discuss this further.

September 17, 2022

I don't know, they kept showing me things I needed repaired and had to call me back after checking me out cuz they forgot to put in the air filter More

by danimcombs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reception woman says sweety , Turnkey Marketing
Sep 21, 2022 -

Chevrolet of Walla Walla responded

Danimcombs, thank you for bringing this to our attention and for sharing your feedback. We value your input, which we use to help our business grow and improve. Should you wish to discuss this any further, please feel free to give us a call. Thank you again and we hope to have the opportunity to serve you in the future.

September 17, 2022

Way too expensive for repairs and they pile on work not necessary. You go in with an engine light on stand by for a $2,000.00 repair. Mine had CAM sensor replacement. After parts, a 30 minutes of labor More

by Cat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katya G Ru
Sep 20, 2022 -

Chevrolet of Walla Walla responded

We are disappointed to learn of your experience here at Nissan of Walla Walla but will take this opportunity to improve. We would like to work towards a resolution, so if you are willing, please reach out to our service manager Susana at (509) 529-7000 to discuss this further.

September 17, 2022

They where very helpful and pleasant all around very good they try there very best More

by Richardacurcio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
Sep 20, 2022 -

Chevrolet of Walla Walla responded

Hi Richardacurcio, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Nissan Of Walla Walla

September 14, 2022

Horrible, decided to buy a Honda! unqualified front desk people, wanted me to pay for recall More

by loic
Recommend Dealer
No
Employees Worked With
Justin Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Chevrolet of Walla Walla responded

Hello Loic, thank you for taking the time to share your feedback. We pride ourselves on giving 100% every day to ensure that our customers’ needs are being met. To hear you are feeling let down is discouraging to the team as we have always been known for providing top-notch service. We truly hope you would consider returning to us in the future, our team would be more than happy to assist you again!

September 09, 2022

Great work, thanks also to the help at the desk for getting my credit ok'd so I could have the repairs done. More

by Grammaj2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria, Michael
Sep 09, 2022 -

Chevrolet of Walla Walla responded

Thank you very much for your five-star review, Grammaj2000! We are glad we could make your service experience something to remember. We'll be sure to let everyone who helped you know how awesome they are and how well they did with your experience! Safe travels!

September 02, 2022

Appointment was at 8am for an oil change. When I picked up my car at 5pm it took them 15 minutes to figure out it was not done. I waited another 15 minutes for it to be done. When asked about More

by Jtowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I was not given a name . Ladies in the service department
Sep 02, 2022 -

Chevrolet of Walla Walla responded

Hi Jtowner, thank you for reaching out to our team. We appreciate your review, which helps us to deliver improved service to our customers. Our team is truly sorry to hear that your experience with Chevrolet of Walla Walla was subpar from the high standards we hold here. We understand your concerns and are here to help make your experience better. Please message us your contact info so that we can work to resolve this issue promptly for you. We are grateful for your feedback and look forward to hearing more from you soon.

Sep 02, 2022 -

Jtowner responded

You may contact me at 509-301-6958

September 02, 2022

Gave multiple excuses as to why it wasn't done. Took alot longer than expected and didn't keep me informed about it. More

by oslate21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't remember all the names
Sep 02, 2022 -

Chevrolet of Walla Walla responded

Hello Oslate21, thank you for leaving us a review. We take customer feedback very seriously and are discouraged to hear that you felt our services were subpar from five-stars. It is never our intention to make anyone feel as if their time was wasted. Rest assured, that we will take your comments to be shared within our team. Should you wish to discuss this any further, please feel free to give us a call. Your feedback is respected and appreciated, thanks again.

September 01, 2022

Everyone was friendly and professional, and the service was completed quickly and we’ll. I highly recommend them. More

by KRNAUSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
Sep 04, 2022 -

Chevrolet of Walla Walla responded

Hi Krnauss, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 31, 2022

Dealer canceled my routine service appointment which I had made 2 weeks ago 18 hours before the scheduled service. Service was routine oil change etc. which would take no more than 1 hour. Service was s More

by Unhappy with their service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
Aug 31, 2022 -

Chevrolet of Walla Walla responded

Thank you for bringing this situation to our attention. We are always looking to improve as a service department and we'd like the opportunity to speak with you to learn more about where we have fallen short. Please message us your contact information so we are able to get in touch with you. Thank you again and we look forward to speaking with you soon.

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