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Chevrolet of Walla Walla - Service Center

Walla Walla, WA

4.1
326 Reviews

326 Reviews of Chevrolet of Walla Walla - Service Center

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November 24, 2022

Extremely disappointed with the service. I paid nearly $600 for a simple oil change , and fuel filter change. This is absurd. I won't be back. More

by AMIE.WHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
Nov 25, 2022 -

Chevrolet of Walla Walla responded

We appreciate your review, which helps us to deliver improved service to our customers. Our service manager Susana would really like to speak with you regarding this matter. Please reach out her at (509) 529-7000. We look forward to hearing from you, Nissan of Walla Walla.

November 15, 2022

The people there there are very friendly and helpful and do there best and getting the problem fixed More

by beckycas03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Chevrolet of Walla Walla responded

Thanks for leaving such an awesome review, Beckycas03! It’s great to hear about our valued customers’ experiences! Our service team is always eager to help and are the very core of what we do at Chevrolet of Walla Walla. We hope you would not hesitate to reach out, should you be in need of future automotive assistance! We’re always happy to help!

October 31, 2022

Always punctual, very polite, and reliable! Have never had a bad experience with the Service Department! More

by NissanMperkie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2022 -

Chevrolet of Walla Walla responded

Thanks for the 5-star review! If we can be of any further assistance, please let us know. Have a great day!

October 24, 2022

Oil change way to high! !! $78.00. Arg!!! The girls behind the counter are not knowledgeable and like to look at computer screens rather than help customers. They also lik More

by RICKYELLISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department all of them!
Oct 29, 2022 -

Chevrolet of Walla Walla responded

Ricky Ellison, we're disappointed to hear of the negative experience you had at our location. Our service manager Susana would really like to speak with you more regarding this matter. Please reach out to her at (509) 529-7000. We look forward to hearing from you.

October 22, 2022

I telephoned to schedule an oil change plus a transmission flush/filter change. The next day, their automated notification system sent me an email reminder that I was scheduled for a cooling syst More

by Disappointed Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
Oct 24, 2022 -

Chevrolet of Walla Walla responded

Although we’re discouraged to hear how you felt during your visit with us, we appreciate you taking the time to leave a review. It is never our intention for anyone to feel misled or unsatisfied. Chevrolet of Walla Walla welcomes feedback from our guests, which is why our team is known for our top-notch customer satisfaction. We hope you will consider returning to us in the future. Thank you.

October 22, 2022

They were able to get my vehicle in in a timely manner and picked my car up from work to do it More

by Ca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager
Oct 27, 2022 -

Chevrolet of Walla Walla responded

Thank you for the 5-star review! We are happy to have provided you with such a great service visit. Please contact us if we can be of any further assistance. Have a great day!

October 20, 2022

I do not like having a service arbitrarily charged without asking me if I want it. I especially do not appreciate or like having the cooling and oil seals replaced for $1400 and then Dodge is replacin More

by Daytonafreeman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do Not Remember Gals Name but Poor service all around!!!
Oct 21, 2022 -

Chevrolet of Walla Walla responded

Daytonafreeman, we take pride in providing the quality service that Chevrolet of Walla Walla is known for and it's discouraging to see that's not what you've received. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Please message us your contact information at your earliest convenience so we can work towards a resolution. Thank you for your feedback and we look forward to reconnecting with you.

Oct 21, 2022 -

Daytonafreeman responded

509-629-9900

October 19, 2022

I’ve only dealt with the service dept. I have always been happy with their work. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katya Gudino
Oct 21, 2022 -

Chevrolet of Walla Walla responded

Thank you, Mike! We want nothing but the best for our customers and we're so happy you had such a great service experience with us! All of us here at Chevrolet of Walla Walla, thank you for the kind review, and please don’t hesitate to reach out, we are here to help!

October 18, 2022

Service was great very friendly, got my rig done in a timely manner .most definitely going back! More

by Hegeljustin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Chevrolet of Walla Walla responded

Hegeljustin, thank you for choosing Chevrolet of Walla Walla to service your vehicle! We appreciate your business and look forward to your next visit. Please let us know if there is anything else we can assist you with. Safe travels!

October 16, 2022

It doesn’t seem like the service manager is motivated to fix my 2020 Silverado. The factory GPS does not work and it hadn’t in four months. She even stated she’s having trouble with hers. A $65,000 truck. I More

by shiftboss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service tech was awesome. , Turnkey Marketing
Oct 19, 2022 -

Chevrolet of Walla Walla responded

Hello shiftboss, we care for our customers and are disappointed your experience has made you feel differently. We want to be sure your concerns about your 2020 Chevrolet Silverado are properly addressed. Please message us your contact info at your earliest convenience. We would sincerely appreciate the opportunity to address this situation as soon as possible. Thank you and we look forward to speaking with you soon.

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