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Chevrolet of Walla Walla - Service Center

Walla Walla, WA

3.7
307 Reviews

307 Reviews of Chevrolet of Walla Walla - Service Center

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October 16, 2022

It doesn’t seem like the service manager is motivated to fix my 2020 Silverado. The factory GPS does not work and it hadn’t in four months. She even stated she’s having trouble with hers. A $65,000 truck. I More

by shiftboss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service tech was awesome. , Turnkey Marketing
Oct 19, 2022 -

Chevrolet of Walla Walla responded

Hello shiftboss, we care for our customers and are disappointed your experience has made you feel differently. We want to be sure your concerns about your 2020 Chevrolet Silverado are properly addressed. Please message us your contact info at your earliest convenience. We would sincerely appreciate the opportunity to address this situation as soon as possible. Thank you and we look forward to speaking with you soon.

October 14, 2022

The vehicle was in the shop for 3 weeks. I received a call explaining the technician broke an additional part trying to make repairs at the 2 week mark. I received another call 2-3 days befo More

by MSmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Oct 18, 2022 -

Chevrolet of Walla Walla responded

Your feedback is greatly appreciated and it’s never our intention to waste your time, MSmith. Our service department has always been known to provide the utmost in customer satisfaction and we feel discouraged to hear that you are unsatisfied with your experience. Please give us a call at your earliest convenience so that we can discuss your experience and work towards a resolution. Thank you again and we look forward to hearing back from you.

Oct 30, 2022 -

MSmith responded

Who should I ask to speak to when I call?

Oct 31, 2022 -

Chevrolet of Walla Walla responded

Hello MSmith. Please reach out to our service manager Susana at (509) 529-7000. Thank you.

October 12, 2022

I went in to have them stop the ticking sound my car was making, and the 3 things that showed up on my display. They charged me $205 & told me I needed a new battery. 💔🤑🤑🤑🤮🤬🤬🤬 More

by Mnorby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Chevrolet of Walla Walla responded

Hello Mnorby, thank you for your review. We are discouraged to hear how you felt during your visit with us. Please know that we will be sharing your feedback with our team. Should you wish to discuss this any further, feel free to give us a call. Thank you again and have a great day.

October 11, 2022

They are rude, they don't review findings or recommendations for care with you, and their printer isn't always working for you to get paperwork. More

by young4ever3500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
These are not any people that assisted in checking me in or out of the service department.
Oct 19, 2022 -

Chevrolet of Walla Walla responded

Hi Young4ever3500, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our service manager Susana would really like to speak with you more regarding this matter. Please reach out to her at (509) 529-7000. We look forward to hearing from you.

October 05, 2022

Poor customer service. Never did what they said they said they would do.. 5 different times they said they would call. I had to always call and was always put on hold befor More

by JATUCKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Chevrolet of Walla Walla responded

JATUCKER, on behalf of the team here at Chevrolet of Walla Walla, we would like to offer our apologies. Our service department has always been known to provide the utmost in customer satisfaction and we feel discouraged to hear that you are unsatisfied with your experience. If you could message us your name and best phone number, we'll get in touch right away! Thank you.

October 03, 2022

Professional service from the initial phone call to the follow-up to for the reminder of an appointment and the email notification. Came away feeling my truck had received the proper care. Highly recomme More

by JOHN@PATTERSONCELLARS.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Chevrolet of Walla Walla responded

Thank you for your amazing recommendation, John! We do our very best to provide our customers with an enjoyable experience here at Chevrolet of Walla Walla. To hear that we were able to achieve that with you brings us great joy. We appreciate you taking the time to share how your visit went. Thank you again, we look forward to working with you in the future!

October 01, 2022

Atienden muy vien tienen un muy buen service Los atienden como en family good friendly More

by DENIS.PULIDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
Oct 05, 2022 -

Chevrolet of Walla Walla responded

Gracias por esta recomendación, DENIS.PULIDO! ¡Estamos muy emocionados de saber que disfruto su experiencia con nosotros! Nuestro equipo se esfuerza por brindar el mejor servicio al cliente posible y nos complace saber que lo logramos con usted. Por favor, visítenos para cualquiera de sus futuras necesidades de automóvil. ¡Nos encantaría verla de nuevo!

September 29, 2022

Easy to work with. Warranty was good as well. Would recommend to other people to use there service dept More

by pny365
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2022 -

Chevrolet of Walla Walla responded

Thank you so much for the amazing recommendation pny365! Our team is encouraged and motivated to continue working hard in order to provide our customers with the utmost care. Please do not hesitate to reach out should you be in need of future automotive assistance. Until next time, safe travels!

September 24, 2022

They work very quickly and ensure things are done correct. Always communicating if delays or any sort of huckups. More

by roper.love14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hegel
Sep 27, 2022 -

Chevrolet of Walla Walla responded

Hi roper.love14! Thank you for the outstanding five-star review, we appreciate you for sharing such kind words! Our staff is passionate about providing top-notch customer care for our guests and are happy to see that passion is shining through! We look forward to being of service to you for any future automotive assistance you may need. Take care!

September 23, 2022

Great staff but still haven’t found way to repair my Kicks. Most of electronics only work Occasionally. I like the SV but haven’t got what I paid for! 😞 Nissan’s quality has gone down hill More

by emailit1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan in Sales helped me a lot
Sep 24, 2022 -

Chevrolet of Walla Walla responded

Emailit1, we regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out our service manager Susana at (509) 529-7000 at your earliest convenience and we will do our best to resolve this with you.

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