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Chevrolet of Walla Walla - Service Center

Walla Walla, WA

3.7
308 Reviews

308 Reviews of Chevrolet of Walla Walla - Service Center

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December 14, 2021

This dealership has been very helpful every time I need to get service on my cars. Very pleased with how helpful they have been Highly recommended them. More

by templetonsteve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Chevrolet of Walla Walla responded

Thank you for the 5-star review. Our factory trained service techs are here for all your service needs, and we look forward to your next visit

December 13, 2021

Great customer service, definitely will recommend to everyone. Had some work done in a timely matter. More

by j.saucedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susana Gudino, Justin Whitaker
Dec 18, 2021 -

Chevrolet of Walla Walla responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 10, 2021

Either grossly incompetent or crooked and probably both and it’s a crying shame Chevrolet saw fit to do this to Walla Walla. More

by cbpedersen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service Mgr, service writers,
December 08, 2021

The service ladies were great. However, the person that changed my oil left the oil cap off and grease marks on newly ceramic coated car. More

by Cheri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Cheri responded

The service ladies were great. However, the person that  changed my oil left the oil cap off and grease marks on newly ceramic coated car.

December 06, 2021

Vey disappointed in the service dept. Seemed disinterested in solving my problem. I have purchased 2 vehicles from them over the past 1 1/2 yrs. Not a good way to treat a good customer. Jaime fr More

by kacogen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Chevrolet of Walla Walla responded

Our entire team works hard to work provide a superior service/sales experience to our customers. Please let us know how we can help you in the future or contact us with any questions. Thanks for taking the time to provide feedback.

December 05, 2021

The last two visits were horrible. They did not tighten the differential cove on my wife's car and it leaked fluid. Then they stripped the drain plug on my brand new pickup. Not a happy customer. Service h More

by Edfry64
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2021

I have been a customer of this dealership for years I always come back because customer service was great. Justin and Sarah always take care of your needs and they explain very well your service. Whoever More

by Mr. Q
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know
Dec 18, 2021 -

Chevrolet of Walla Walla responded

Mr. Q, your satisfaction is our top priority. We apologize you had this experience , thank you so much for your feedback, this will help us prevent situations like this on the future. Please give me a call at your earliest convenience so I can further assist you! (509)529-7000 Thank you! Susana Gudino Service Manger

December 03, 2021

Great staff overall and the service team went above and beyond for me!! Justin and Susana are amazing, great advisors and very knowledgeable!! More

by kegr97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Whittaker, Susana Gudino
Dec 10, 2021 -

Chevrolet of Walla Walla responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 03, 2021

The service department was very nice and helpful. The assistant manager helped me check in for my appointment. She took me to the waiting area so I could wait for my car while it was serviced. I walked More

by vicki243
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember her name
Dec 10, 2021 -

Chevrolet of Walla Walla responded

Vicki243, we truly appreciate your honest feedback. We would like to have a better understanding about your experience. Please reach out to our service manager Susana at (509) 529-7000 at your earliest convenience and we will do our best to resolve this with you.

December 01, 2021

They were nice and understanding that I was late for my service checkup. I'm sure they understood because of the low milage on my car More

by saatzer9044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Was a nice young lady
Dec 10, 2021 -

Chevrolet of Walla Walla responded

Hi Saatzer9044, we are very happy to have provided you with such a positive experience!

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