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Chevrolet of Walla Walla - Service Center

Walla Walla, WA

3.7
307 Reviews

307 Reviews of Chevrolet of Walla Walla - Service Center

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April 03, 2022

Charged 200$ to scan my pickup I already scanned then wanted to charge 1200$ to replace coolant sensor not covered under warranty I took it home fixed it myself 5 hour wait for nothing More

by Duane.harral
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
Apr 04, 2022 -

Chevrolet of Walla Walla responded

Thank you, Duane.harral, we take it very seriously when a customer is dissatisfied with their experience. We are known for our exceptional attention to detail and customer service, and find it discouraging to know you found our service subpar from five stars. It was never our intention for anyone’s time to be wasted. We hope you would consider visiting us in the future for any of your automotive needs and wants, your feedback is respected and appreciated.

April 03, 2022

Make sure you have the parts. Double check. Say you’ll call? Call when parts come in. Very thankful for allowing us to use a rental. With better communication, this would not have More

by Mmcclanahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katia
Apr 04, 2022 -

Chevrolet of Walla Walla responded

Hello Mmcclanahan, we always appreciate guest feedback and we thank you for sharing your review. It’s unfortunate to see we fell short of perfect but we’re glad you enjoyed your time overall. Rest assured, that we will take your comments to be shared within our team. Please visit us again soon so that we may have another chance to earn your five-star rating! Until next time, take care!

April 01, 2022

My son said you guys did a great job and you did more the. Just change the hood latch. Thank you. More

by jwjazzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
Apr 01, 2022 -

Chevrolet of Walla Walla responded

Hello jwjazzie! It's awesome to hear we provided your son with a successful, five-star worthy service experience! Our team enjoys going above and beyond to serve our customers and it's awesome to hear our hard work shines through to our guests. Please feel free to visit Chevrolet of Walla Walla again for any automotive wants or needs you may have. Take care!

April 01, 2022

It took 6 weeks to get my car back when I originally brought it in for a oil change. Miguel and Rocio are the only helpful people in that establishment. I unfortunately would never buy another car here More

by jeralynnpotter1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocio, miguel, Turnkey Marketing
Apr 04, 2022 -

Chevrolet of Walla Walla responded

Thank you for your honest review, jeralynnpotter1. We have always been open to receiving customer feedback and for this reason, we are known for providing top-notch service to all of our guests. We feel discouraged to know you’re feeling let down, however, we will be taking your comments and sharing them within the Chevrolet of Walla Walla team. We truly hope you would consider returning to us in the future, our team would be more than happy to assist you again!

March 31, 2022

I was very happy with the service dept in being clear of the car problem. More

by maryannaguero35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Chevrolet of Walla Walla responded

Thanks for leaving such an awesome review, maryannaguero35! It’s always great to hear about our valued customers’ experiences! Our service team is always eager to help and they are the very core of what we do at Chevrolet of Walla Walla. We look forward to working with you again, we’re always happy to serve. Have a great day!

March 30, 2022

Vehicle done sooner than expected but when oil was changed my vehicle left a big oil spot on my driveway that I had to clean with a degreaser and for a couple week I could smell hot oil More

by lippes180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know names
Apr 02, 2022 -

Chevrolet of Walla Walla responded

Hi Lippes180, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Nissan Of Walla Walla

March 24, 2022

The did an excellent job of advocating for me with Nissan and getting my truck covered. More

by w2wine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2022 -

Chevrolet of Walla Walla responded

W2wine, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Walla Walla! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 16, 2022

Pretty dang good service, not the fastest in the world but the car is spotless and the customer service is awesome! More

by mayhamjackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2022 -

Chevrolet of Walla Walla responded

Mayhamjackson, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Walla Walla!

March 07, 2022

Original computer analysis diagnosed most existing problems. I was contacted & advised on issues & recommended repairs by Cust. Serv. rep, & before repairs were started. Everyone was very nice, helpfu More

by krystel819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept: Katya(C.Serv.) & Mike(mech.)
Mar 09, 2022 -

Chevrolet of Walla Walla responded

Krystel819, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 07, 2022

Service people at check in are the greatest. My repairs were done very nice small miss communication about the antenna and painting but it all worked out just fine More

by kknrolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Chevrolet of Walla Walla responded

Kknrolo, we're happy you found our staff to be so supportive during your experience here at Nissan Of Walla Walla. Thank you, and have a fantastic day!

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