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Chevrolet of Walla Walla - Service Center

Walla Walla, WA

3.7
307 Reviews

307 Reviews of Chevrolet of Walla Walla - Service Center

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May 07, 2022

No call back when I requested to talk to tech about my vehicle, asked if I had warranty left since I bought the Truck there , she said she didn’t know she had to talk to her manager and never got back to More

by TAPATIO_6703
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
May 14, 2022 -

Chevrolet of Walla Walla responded

Tapatio_6703, we regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. Please contact our service manager Susana at 509-529-7000 so we can discuss this visit with you. Thanks' and have a great day.

May 06, 2022

Need to have friendlier service writers. They need to greet customers upon arrival. Also need to clean off the steering wheel and remove paper floormat. Little touches go a long way. More

by oregonfarmgirl56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
no one gave their name
May 14, 2022 -

Chevrolet of Walla Walla responded

We would like to discuss your service visit and get more details. Please contact our service manager Susana 509-529-7000.

May 05, 2022

Service was excellent employees were kind, courteous and respectful. I will definitely go back for service. More

by NiceGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

NiceGuy responded

Good experence. Service was EXVELLLENT, EMPLOYEES were KIND, COURTEOUS and respectful. Keep up the GOOD Work.

May 03, 2022

Friendly, reasonable wait, not exactly sure what done except oil change. Asked about tire pressure and got vague answer.. Hoping everything done effectively. More

by kathymking135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Have no idea about names
May 07, 2022 -

Chevrolet of Walla Walla responded

Kathymking135, thank you for the high star rating! Please contact us with any questions and we will be happy to provide answers to them. Have a super day!

April 27, 2022

I have a service contract for oil changes. Everytime I get service done they seem to pretend that I don't have a contract. This seems like a scam to pull on anyone that isn't paying attention More

by Guadalupe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No
Apr 29, 2022 -

Chevrolet of Walla Walla responded

Hello Guadalupe, we appreciate your feedback- please contact our service manager Susana - she would like to get more information from you about this visit and see if we can try to turn your experience around. Thanks again

April 25, 2022

Sexual discrimination in my opinion. I asked for copy of data never received went to son More

by Ramseypam68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
Apr 28, 2022 -

Chevrolet of Walla Walla responded

Ramseypam68, we are disappointed to see your low star rating. We sent a quote to you two times and then once to your son- please contact us, we would like to get some more details about your experience with us.

April 22, 2022

Great service, fast and reliable Everything was completed on a timely manner Very happy with staff More

by Fgudino43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Reed, Rocio Ramirez
Apr 24, 2022 -

Chevrolet of Walla Walla responded

We appreciate your positive review about your recent experience with us! We sincerely thank you for the positive review and look forward to seeing you again soon!

April 15, 2022

They went the extra mile to get me going, after my key fob battery went dead and my car would't start after they had all ready serviced it. They trouble shot the problem and replaced the battery, and didn More

by BBECKERFARM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Chevrolet of Walla Walla responded

Wow, thank you Burl, for the five-star review! Our team is happy to hear about customer experiences because here at Chevrolet of Walla Walla, we are always striving to go the extra mile to provide the best service. Your feedback is definitely uplifting and we’re glad you obtained excellent assistance. All of us look forward to working with you again in the future!

April 12, 2022

Had a set appointment and they were 2 hours late fixing a recall, the drivers were very good at pickup and delivery to get us back and forth to our car when it was finally finished More

by ARROBINSON_879
Recommend Dealer
No
Employees Worked With
Turnkey Marketing
Apr 13, 2022 -

Chevrolet of Walla Walla responded

ARROBINSON_879, thank you for bringing this to our attention and for sharing your feedback. We sincerely apologize for the long wait during your service appointment and we understand how that can be an inconvenience. Please know that we will be sharing your feedback with our team. Should you wish to discuss this any further, please feel free to give us a call. Thank you again and we hope to hear back from you soon.

April 07, 2022

They were very effective on getting me in as soon as possible and was even able to squeeze me in same day. The service was quick and easy no hassle at all More

by roper.love14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hegel
Apr 08, 2022 -

Chevrolet of Walla Walla responded

Wow, thank you very much, roper.love14! Your kind words and five-star rating go a long way! Our service team enjoys going above and beyond in order to provide the top-notch service that Chevrolet of Walla Walla is known for! We look forward to working with you again! Take care!

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