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Chevrolet of Walla Walla - Service Center

Walla Walla, WA

3.7
307 Reviews
Call Service Center (509) 529-7000

307 Reviews of Chevrolet of Walla Walla - Service Center

Sort by
July 07, 2022

They have changed alot. All new people. They don't inform you of what is going on. Had my car longer than expected & didn't call & tell me anything. I finally called them More

by maryanddave18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know names
Report | Print
Jul 20, 2022 -

Chevrolet of Walla Walla responded

Hello Maryanddave18, we appreciate you taking the time to leave us this feedback. Please contact us if you have any questions, we will be happy to assist you.

July 07, 2022

They have refused to follow up with me, charged me for services that were not requested. Billed me $300 over estimated cost, have yet to send/provide an outline/receipt for the services completed and paid More

by Melissa
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2022 -

Chevrolet of Walla Walla responded

Melissa, on behalf of the whole team here at Chevrolet of Walla Walla, we would like to offer our apologies. To hear you are feeling let down is discouraging to the team as we have always been known for providing top-notch service. If you could message us your contact information, we'll get in touch right away. Making you a happy customer is our mission, and we hope we can work to resolve this issue.

Jul 08, 2022 -

Melissa responded

You are now the 3rd representative to say they would contact me. Let's see if i happens. Ive called multiple times. Phone number is 509-520-1436

July 06, 2022

Minimal wait. Service was completed and issues were addressed. Waiting area was clean and comfortable. More

by joeleo7073
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2022 -

Chevrolet of Walla Walla responded

Hello joeleo7073, we’re happy you're pleased with our service and that we were able to help you. If there's anything else we can do to help, please let us know, our team would love to be of service again. Until next time, take care!

July 04, 2022

Friendly helpful service, qualified technicians and staff. They explain everything thoroughly and deliver the expensive news gracefully 😄 More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosio
Report | Print
Jul 20, 2022 -

Chevrolet of Walla Walla responded

Hi Tom, thank you so much for your positive comments about Nissan Of Walla Walla! We are always more than happy to assist you if anything else comes up. Take care!

July 02, 2022

Time wait was not what was given, I finally called to be told it was just being finished up More

by CATHARMON
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Henning
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2022 -

Chevrolet of Walla Walla responded

Hello Catharmon, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 02, 2022

work was great communication needs improvement on how things srr going or when it's done More

by Alma Goehner
Recommend Dealer
Yes
Employees Worked With
Rocio, Jesus
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Jul 05, 2022 -

Chevrolet of Walla Walla responded

Hello Alma, we always appreciate guest feedback and we thank you for sharing your review. It’s unfortunate to see we fell short of perfect. Feedback like this is one of the few ways we address and review our processes to prevent this from happening in the future. If you're ever in need of further automotive assistance, please do not hesitate to reach out. Thanks again!

July 01, 2022

Rocía was such a great help, explained everything very well. Will be returning for service again. More

by j.saucedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roció
Report | Print
Jul 01, 2022 -

Chevrolet of Walla Walla responded

Hello j.saucedo! It’s great news to know we've provided you with an enjoyable, five-star worthy service experience! At Chevrolet of Walla Walla, we care tremendously for our guests and it brings us great joy to know this passion shines through to our customers! Thank you!

June 24, 2022

Great service with good people that know what they're doing and the keep the place looking professional. More

by Christian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocio and Jose Saucedo
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Jun 24, 2022 -

Chevrolet of Walla Walla responded

Hello Christian, we appreciate you for taking the time to write this review! Trust is vital to forming long-lasting customer relationships and it’s awesome to hear that our service team exceeded your expectations. Creating a smooth experience is our goal and we are happy to have provided you with all of your needs!

June 23, 2022

They were courteous, charge was what was quoted. I am very satisfied with Zac and the ream. Thank you. More

by angelpb59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach in Service Deptment.
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Jul 20, 2022 -

Chevrolet of Walla Walla responded

Angelpb59, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 21, 2022

Service was quick and friendly. Nice to have a local dealer to get a safety check and oil lube and filter. More

by mldorsey24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service receptionist. Did not talk with mechanic or dept management.
Report | Print
Jun 22, 2022 -

Chevrolet of Walla Walla responded

mldorsey24, Thank you for choosing Chevrolet of Walla Walla to service your vehicle! We appreciate the opportunity to service your vehicle and get it running like new! Please let us know if there is anything else we can assist you with. Safe travels!

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