Chevrolet of Walla Walla

We have been bringing our vehicles here for many years, we had good rapport with the staff, they knew who you were, and it genuinely felt like they cared. There has been so much turn over and the people wo we had good rapport with the staff, they knew who you were, and it genuinely felt like they cared. There has been so much turn over and the people working the Service desk do not really seem like they know anything, no ability to discussion the issue, they just want to schedule you for a diagnostic. With no personalization anymore there is no longer any advantage to doing business there. Our last service I had asked specifically for them to check to make sure the firmware was up to date and was told they would. We have been having ongoing issues since we purchased our vehicle new and were told to check back often to see if the issues had been addressed in the current code. When I got my vehicle back, no check was done, and I was told they only had an oil change listed. When pressed, the only option was of course to schedule an appointment even though they still had the vehicle sitting there. We used to get a checklist of what had been done with notes about what they found, nothing this time. The cost has nearly doubled as well for a standard oil change. I'll tell you what, if I'm going to be paying that much for that level of service, it may be time to take the business elsewhere. I really miss the service department of old, always had great customer service, now, not so much. More

Great hometown dealership. Fun team! Aim to please the customer and follow up on your interest. Fun team! Aim to please the customer and follow up on your interest. More

Met with friendly, efficient staff that got me in and out as anticipated. Service was performed well. as anticipated. Service was performed well. More

We purchased our 2021 Tahoe in August of 21. I asked for them to run my financing through Gesa and they ran it through GM finance. I tried refinancing immediately but the dealer sat on my paperw I asked for them to run my financing through Gesa and they ran it through GM finance. I tried refinancing immediately but the dealer sat on my paperwork for almost a month which delayed my refi which was 2% lower interest. Days after purchasing the vehicle the light that actuated the rear hatch hands free opener failed. The dealer told us we should just wait for a recall to come out. I purchased both the service contract and extended warranty so that I was covered for 84 months or 100k miles. I paid a 5k dollar manufacturers availability fee as well. I am not waiting for a recall. Now at just under 16k miles on the Tahoe the transmission started downshifting into 4th gear then slamming back into drive. The dealer said their tech wasn’t allowed to drive it more than 20 minutes and I had to authorize them to drive it home to the Tri Cities to attempt to simulate the problem. After finally simulating the problem they said they couldn’t do anything as GM wouldn’t allow them to do anymore than check for codes. They finally found a bulletin and decided the valve body needed replaced. After replacing the valve body they asked if I wanted the tech to drive it which should be standard operating procedure to verify it was fixed. I told them no and that if the issue wasn’t resolved I would be taking it to a local dealer. When I dropped the vehicle off there was over a half tank of diesel in it and when I picked it up it was on empty. The car was filthy which tells me they could give two craps about impressing someone who dropped almost 90k dollars at their dealership. Ten miles into my drive home the very problem they said they fixed started in again. I filmed the gauges so that the dealer who has it now could see what it was doing. At this point, I doubt that they actually activated my extended warranty which I’ve paid for. I am going to talk to the dealership about getting a refund on my service contract and just buy one through my local dealer. Walls Walla Chevrolet is a horrible dealer with zero customer relations skills. I’m over one month now without my Tahoe which is quite expensive as the Tahoe gets 24mpg in town and my truck gets 14. Not only am I having to fill up more often, I’m making a payment on a vehicle that is on week number 5 sitting in a service department. More

very helpful and reliable and went above and beyond to help me get the car that I wanted, highly recommended coming here for your car needs, amazing customer service, appreciate all that was done for me help me get the car that I wanted, highly recommended coming here for your car needs, amazing customer service, appreciate all that was done for me More

They are working very hard to help me find an affordable way to replace the blown engine in my 2016 Spark. Suzanna has gone above and beyond to help me find a solution to fix my car so it is not a total los way to replace the blown engine in my 2016 Spark. Suzanna has gone above and beyond to help me find a solution to fix my car so it is not a total loss to me. I really appreciate her help. More

The staff was very professional and never once rushed me, they valued my opinions and concerns as well as super flexible with me. they valued my opinions and concerns as well as super flexible with me. More

Everyone was friendly and helpful. Jesus took good care of us. We love our new Silverado! Jesus took good care of us. We love our new Silverado! More

They did the work that was requested. Took longer than I expected but was performed right the first time. Took longer than I expected but was performed right the first time. More

Staff was friendly, courteous, knowledgeable, and professional. They reminded me of upcoming services and made sure I was up to date. Thanks! professional. They reminded me of upcoming services and made sure I was up to date. Thanks! More