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Chevrolet of Walla Walla

Walla Walla, WA

4.3
496 Reviews
Washington drivers return to Chevrolet of Walla Walla time and time again because we provide drivers with top-notch service! From service and parts to sales and finance, drivers can look to the Chevrolet of Walla Walla team for high-quality, modern service. Specifically wondering about auto financing? Drivers can look to our team of in-house finance experts for assistance! From auto loans to leasing deals and finance packages, Chevrolet of Walla Walla finance specialists are ready to help drivers figure out a finance option that meets drivers' needs! Our goal is to keep things simple and convenient, whether you're looking to buy, trade-in, or get your vehicle repaired, the Chevrolet of Walla Walla team is ready to help! Here in our Walla Walla showroom, not far from Burbank and Dayton WA, we're ready to assist you. We can answer any questions about Chevrolet options, and help you find your next vehicle or take care of your current one. We hope to help and see you soon!
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1395 Dalles Military Rd

Walla Walla, WA

99362

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Showing 496 reviews

August 26, 2022

Your service Dept Needs an overhaul they SUCK I will never ever do Business again More

by dwbritton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea
Aug 29, 2022 -

Chevrolet of Walla Walla responded

Hello dwbritton. Customer satisfaction is very important to our team, and we are disappointed to hear that your expectations were not met. Please message us your contact information or give us a call at your earliest convenience to discuss how we can make this right! We would like to learn more about your experience to share with our team to better understand where we can improve. Thank you and we hope to hear back from you soon.

August 21, 2022

I informed them of the lack of communication that had been happening and they have bent over backwards to correct the issue More

by Not again
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of everyone that helped out that day but a big thank you to all
Aug 28, 2022 -

Chevrolet of Walla Walla responded

Not Again, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Walla Walla!

August 20, 2022

The service department is terrible with getting things done in a timely manner. As well as being terrible with actually giving and updates on whats going on with your vehicle. More

by raenee7@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
Aug 22, 2022 -

Chevrolet of Walla Walla responded

Raenee7, thank you very much for your honest feedback. It is never our intention to make anyone feel as if their time was wasted. Our service department has always been known to provide the utmost in customer satisfaction and we feel discouraged to hear that you are unsatisfied with your experience. Rest assured, that we will take your comments and share them within the Chevrolet of Walla Walla team. We do feel it was a pleasure to work with you and all of us hope you will consider returning to us in the future. We'd be more than happy to help with any of your automotive wants and needs. Thank you.

August 20, 2022

They had my 2018 duramax for 4 days diagnosing it and told me it needs injectors. They to tried to tell me it would cost $9,000 to install injectors. So I got a quote from another diesel mechanic shop th More

by kyler_keyatmsn.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Chevrolet of Walla Walla responded

Thank you for your feedback Kyler, it is truly disappointing to hear that your experience with us was anything less than great. At Chevrolet of Walla Walla, we are always looking for ways to improve and we appreciate your input. We're grateful that you provided us with these details so we can explore how to continue improving our service. Thank you again and we hope to have the opportunity to serve you in the future.

August 19, 2022

I'm not giving them five stars because I wanted them to replace the cabin air filter as part of the yearly checkup. When I went to pick up the car, I was told it doesn't have a cabin filter. With a quick More

by Kyllod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
Aug 19, 2022 -

Chevrolet of Walla Walla responded

Kyllod, we take pride in providing quality service that Chevrolet of Walla Walla is known for and it's discouraging to see that's not what you've received. Our team is always praised for paying great attention to detail and what you've described does not align with our values. Please give us a call so we can discuss this further and make sure you're receiving the five-star service you deserve from the beginning. Thank you and we look forward to reconnecting with you.

August 19, 2022

Having rental available when you don't have a spare would be best at times More

by charity.goodhue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
Aug 19, 2022 -

Chevrolet of Walla Walla responded

Thank you for sharing feedback about the experience you had at Chevrolet of Walla Walla. The very last thing we want is for our customers to feel unsatisfied. Rest assured, that we will take your comments to share within our team. We all felt you were a pleasure to work with and would love to have the opportunity to assist you again!

August 17, 2022

My appointment at the service center met my expectations for a warranty problem. The thorough repair exceeded my expectations when a factory warranteed part was defective and Chevy of Walla Walla found out More

by krculp05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
Aug 18, 2022 -

Chevrolet of Walla Walla responded

Hello krculp05, thank you very much for your review! What you've described is everything that Chevrolet of Walla Walla believes in when providing the utmost customer service! We enjoy going above and beyond for our guests and we’re glad we were able to surpass your expectations! Our team looks forward to working with you again in the future. Have a great day!

August 17, 2022

I have been waiting for my tire pressure sensors to be fixed since Dec. 2021. I was talked into getting an extended warranty for my vehicle purchase and all I have gotten is an oil change so far. The last More

by bbqspices59
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2022 -

Chevrolet of Walla Walla responded

Bbqspices59, we're disappointed to hear of the negative experience you had at our location. We would like to get some more details about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (509) 529-7000 to discuss this further.

August 15, 2022

Thank you for the awesome, friendly service. ❤️ Keep up the good work.very friendly helping TEAM… More

by gloryrojas0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Saucedo, Turnkey Marketing
Aug 15, 2022 -

Chevrolet of Walla Walla responded

Gloryrojas0, we can't thank you enough for your wonderful feedback! Customer satisfaction is our top priority and we are so happy to see our team has ensured that you were taken care of during your visit. Thank you for choosing Chevrolet of Walla Walla and if you have any further questions or concerns, please don't hesitate to reach out, we're here to help! Until next time, take care!

August 10, 2022

I want to thank Jaime and Jose for helping me out in purchasing my tacoma. It was an easy, quick and satisfying experience. I will recommend this dealership to my friends More

by Labronceja
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
Aug 11, 2022 -

Chevrolet of Walla Walla responded

Hi Labronceja, we're thrilled to hear about how happy you left our dealership and we are so grateful to have you as part of our Chevrolet of Walla Walla family! We’ll be sure to let Jamie and Jose know about your amazing recommendation! Congratulations on your new Toyota Tacoma and we hope to serve you again soon. Safe travels!

Aug 12, 2022 -

Labronceja responded

Thank you. Carol was amazing

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