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Chevrolet of Smithtown
St. James, NY
160 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 160 reviews
February 15, 2018
Fast, Fun, Exceptional service the way car buying should be I was in a pickle and needed a car fast. Tuesday night I got home from work and frantically scoured used car sites for a car since I needed one the ne I was in a pickle and needed a car fast. Tuesday night I got home from work and frantically scoured used car sites for a car since I needed one the next day. I found a very well priced 2013 Scion FRS that met all my requirements. Rear wheel drive, manual, reliable, and affordable. While the color wasn't my first pick the price was too good to pass up and it also had a completely spotless carfax. Within 14 hours of finding the car I was in my new-to-me FRS. Oliver Post was a wonderful sales consultant and being a fellow car enthusiast, we had a great time talking about cars. Donna Catapano the finance manager was an absolute joy to work with and I can't thank her enough for helping me get where I wanted to be on a monthly payment and having me leave smiling ear to ear. On top of the exceptional staff and service, I was in and out the dealer enjoying my car in less than 40 min!! The quickest and most fun car buying experience of my life which left me a whole day of getting to drive and enjoy my new car which i should mention was in near perfect condition for a sports car with 50k miles. Buying a car should be a stress free, fun, and memorable experience and Smithtown Chevrolet nailed it!! I will gladly drive from New Jersey to Long Island again to work with the staff here for my next car purchase. More
by Hobbes
Employees Worked With
Donna Catapano, Oliver Post
February 04, 2018
DO NOT BRING YOUR CAR TO THIS DEALERSHIP PLEASE PLEASE PLEASE I ADVISE EVERYONE DO NOT BRING YOUR CAR TO THE SERVICE CENTER AT CHEVROLET OF SMITHTOWN!!!! I am currently dealing with corporate PLEASE PLEASE PLEASE I ADVISE EVERYONE DO NOT BRING YOUR CAR TO THE SERVICE CENTER AT CHEVROLET OF SMITHTOWN!!!! I am currently dealing with corporate and they are being a great help. I own a 2012 Chevrolet Sonic, I dropped off my vehicle on Wednesday night 01/24/2018 (overnight drop), due to a water pump issue which was covered under special coverage warranty, and I also had a check engine light on. The next morning my service advisor Angela stated that the cause of the check engine light was the vent solenoid and intake air duct clamp. They quoted me at a price of $975 plus oil change and couple extras I said no problem. Angela contacted me a few hours later saying they changed the part but the check engine light came back on and that she couldn't imagine it was a defective part, but she said no worries they would figure it out. I then spoke to their service manager, at this point I'm already annoyed and frustrated, he then states that the new issue is a broken wire above the gas tank then my price increased to $1,045. He insisted that this was the issue. Angela finally called me telling me my car was ready so I left work early to go pick it up, and before I drove off the lot the check engine light is back on now at this point I'm fuming. They claimed they fixed the issue, later that evening I bring the car home and everything seemed fine. The next morning my fiance was on her way to work when she noticed that the engine was smoking. She opened the hood and noticed antifreeze leaking out the water pump they just changed. I called Angela and she told me to bring the car in ASAP so they could see what the issue was. Angela called my fiance later that afternoon telling her not to tell me how much it was going to be until after she had picked up the car. They were trying to charge me another $250 claiming that the t-fitting that connects to the water pump was cracked and they changed it without getting my consent to perform any work on the car or give me a price, this is absolutely maniacal. I am now dealing with my check engine light still on and a loss of $1,045 for a job that is not complete this is ridiculous. I advise everyone to stay away from this dealership or you will be in the same situation as me, a messed up car and speaking to corporate, its just all a hassle. You bring your car to a dealership to have the job done right not half xxx and get the run around. More
by bsaez22
Employees Worked With
Angela Sanacore, Lucas Feinberg
December 05, 2017
Andrew knows cars Andrew is an outstanding salesperson. What i like best, us his ability to speak intelligently about the competitors, in a positive way while still h Andrew is an outstanding salesperson. What i like best, us his ability to speak intelligently about the competitors, in a positive way while still highlighting what makes his cars better. He is professional and truly knows the business, from the sale to the financing. More
by Ernest DeFalco
Employees Worked With
Andrew Giancontier
November 29, 2017
Exceptional Service & Professionalism I purchased a new Chevrolet Volt Premiere. My salesmen James could not have treated me better. I was greeted immediately upon entering the showroom. I purchased a new Chevrolet Volt Premiere. My salesmen James could not have treated me better. I was greeted immediately upon entering the showroom. James was exceedingly knowledgeable about the vehicle. He immediately determined the model and options I was looking. He was stubborn and steadfast in his dealings with the manager and made sure my concerns were heard. I truly felt like he was on my side. The manager was friendly and polite Delivery today was smooth and effortless. James explained all of the bells and whistles the new car had. The finance manager was as straight as an arrow and allowed me to fully understand the transaction I was entering into. No high pressure sales pitch about after market goodies, just straight forward information to allow me to make an informed and proper decision for my needs. Highly recommend this dealership. More
by Harold Brandell
Employees Worked With
James Lyons
November 13, 2017
Stay Away! I own a 2013 Chevy Malibu and before 32,000 miles I needed my heating core, 2 water pumps, radiator hose and catalytic converter replaced. I had my he I own a 2013 Chevy Malibu and before 32,000 miles I needed my heating core, 2 water pumps, radiator hose and catalytic converter replaced. I had my heating core and catalytic converter replaced at 32,000 miles at the dealership and since then experienced engine noise and a lack of power. I took my car back 6 times to have them try to repair the issue that they caused. They told me that they can't repair it since there wasn't any engine lights on. I contact corporate after the second time bringing it to the dealership and they gave me the line of "Each dealership is privately owned and that they don't have any control over them" I drove about 20,000 miles and 7 visits to the dealership and the issue was never fixed. I spent $120 for an engine diagnostic and numerous hours of my time at the dealership. Just recently the engine light came on and I had it read at a local shop. The error code was for the O2 sensor. As I was replacing the sensor I noticed the female end of the wire was broken. The wire was broken during the heating core repair by the dealership. All my engine problems disappeared when I fixed the wire. Corporate did not offer any help during or after my ordeal. They always break something. More
by uniquegraphics
Employees Worked With
Dean
September 22, 2017
Not so Nice From the moment that you walk in the door, you are not paid any attention. You need to look for someone to even ask a question. The arrogance and obn From the moment that you walk in the door, you are not paid any attention. You need to look for someone to even ask a question. The arrogance and obnoxiousness of the people on the sales floor is duly noted here. Their lack of knowledge of the vehicle is simple ignorance, there is no true customer service through this dealership. Their attitude is if you're not interested in buying now, come back when you are ready. Totally unfriendly. More
by mitchspeaks
Employees Worked With
Frank, Matt
April 05, 2017
Lack of Care and Quality In 2015 I leased a Cruze from Chevrolet of Smithtown. From the signing of the lease to the quality of care and service I would give the experience 5 In 2015 I leased a Cruze from Chevrolet of Smithtown. From the signing of the lease to the quality of care and service I would give the experience 5 stars. I recently took the Cruze in as the lease expired. I looked in their used vehicle lot and decided to purchase a 2013 BMW 528i. The quality of service was worth less then one star. While the price was fair and the salesman adequate, when I went to pick up the car it was a disaster. No attempt was made to preform a quality check. The detailing of the vehicle was abysmal. It was dirty inside and out with numerous scratches not buffed out. The interior areas such as the center console were stained and dirty. I was told to come back the next day to have the problems rectified. After I left the dealership that night I realized the car had less then a quarter of a tank of gas. I ended up filling it up and paying for it myself. I brought the car back the next day and the new detailing job was just as poor as the first. A total lack of pride and care. I ended up taking the car to Touch of Class car wash down the block, got "The Works" and now the car looks as it should have when it left the dealership. After the cleaning there is also a stain on the windshield we found that cannot be removed. So after I left the dealership I ended up paying out of pocket $32 in gas and $54 to have the car properly cleaned. I don't know what the stain will cost to remove. I'm bring the car to BMW to make sure there were no other obvious issues that a quality check would have found. It was a bad experience. Especially bad for a loyal past customer. I'd buy a Chevrolet again from the dealership in the future but never a used vehicle. The car was literally pushed out the door with zero care to detail. More
by Brez268
Employees Worked With
Oliver
February 27, 2017
Be careful Make sure to read your contract before signing .Bring a lawyer if you can .Make sure to ask what the actual price they are selling the car to you fro Make sure to read your contract before signing .Bring a lawyer if you can .Make sure to ask what the actual price they are selling the car to you fro before rebates and incentives. Double check the financed amount. Also make sure there are no extended type of warranties you didn't ask for. Once you sign they could care less about you, I made a mistake of trusting them. My fault More
by hoodwinked
Employees Worked With
Rick,and rich
February 18, 2017
Ok place to go They are very good and hard working crew who try there best to get you in the car you want. I have been working on a truck for a few days now and they They are very good and hard working crew who try there best to get you in the car you want. I have been working on a truck for a few days now and they have not given up on me. There all friendly and hard working. More
by antny4u2
Employees Worked With
Shawn Murphy
February 11, 2017
Easy Car Buying Experience Can't say enough regarding Chevrolet of Smithtown. Purchased a new car and was so pleased at the service provided. Nancy was our salesperson and you Can't say enough regarding Chevrolet of Smithtown. Purchased a new car and was so pleased at the service provided. Nancy was our salesperson and you couldn't ask for a better salesperson - knowledgeable, low-keyed and very aggressive about providing us with the best possible deal. Sales Mgr. - Joe brought even more to the table and was able to close the deal to our satisfaction. Even when a problem arose, it was dealt with in an efficient, cooperative fashion - to the complete satisfaction of the buyer. Would not hesitate to recommend this dealer and do ask for Nancy. More
by SBottega
Employees Worked With
Nancy - salesperson, Joe, Mgr., and the woman who collected the funds who went out of her way to work out a problem to our satisfaction - sorry, didn't write down her name but she definitely does deserve a call out.
