Chevrolet of Smithtown

TERRIBLE CUSTOMER SERVICE My wife and I went to go price out a Chevrolet Tahoe at Smithtown Chevrolet. We walked inside and were ignored by everyone until we walked up to the s My wife and I went to go price out a Chevrolet Tahoe at Smithtown Chevrolet. We walked inside and were ignored by everyone until we walked up to the sales podium to ask for assistance. We were greeted by a sales person who mumbled his name to us to where we couldn’t understand him (but later found out it was Andrew after looking at their website). We explained what we were looking for, went for a quick walk around to see what was on the lot and then asked for a quote on how much a lease on a Tahoe would be. In response, we got “You guys aren’t going to buy a car today, why should I waste my time pricing you out?”. Before we let him continue, we turned around and walked away. The manager Bill saw me walking away as I gave him a shrug (because I couldn’t believe how we were just treated) but decided to let us keep walking and not act on trying to save a customer. TERRIBLE experience... would NEVER recommend anyone to this place. I’m in the service side of the car business (which I told him so you would think there would be some level of respect)) and I would never treat a customer this way. Very disgusted with this experience... More

Service was on time and excellent Angela from the service department was very helpful and patient in addressing all of my concerns and even made me aware of some money saving coupons t Angela from the service department was very helpful and patient in addressing all of my concerns and even made me aware of some money saving coupons that this dealership offers. More

Greg is great He is handling the situation and took good care of my wife’s car. Greg is a true professional. Angela would be proud of the job you did for us. He is handling the situation and took good care of my wife’s car. Greg is a true professional. Angela would be proud of the job you did for us. More

Great service All went quickly and efficiently. Took me right away with a smile and explained what was to be done. Waiting area was very comfortable with coffee and All went quickly and efficiently. Took me right away with a smile and explained what was to be done. Waiting area was very comfortable with coffee and a TV. More

Monica As always she is Outstanding. She knows exactly what I need and want. She makes me feel comfortable and confident about my purchase. Monica helped me As always she is Outstanding. She knows exactly what I need and want. She makes me feel comfortable and confident about my purchase. Monica helped me make my daughter feel very happy about her first car. That’s an experience that can’t be duplicated More

Larry Topper My husband and I were in market to lease a new car, specifically a Chevy Traverse to accommodate our growing family. Car shopping in general, based on My husband and I were in market to lease a new car, specifically a Chevy Traverse to accommodate our growing family. Car shopping in general, based on our previous experience, is a grueling and frustrating process, that is until we met Larry Topper at the Chevy dealership in Smithtown, NY. From the moment we walked into the dealership, Larry was beyond accommodating, patient and truly there to help guide us in the process. In the past we have experienced salesmen that were pushy, not truly engaged in our wants and needs, and just poor customer service. Larry exceeded all of our expectations and made us feel completely at ease. He was extremely efficient and responsive from beginning to end - he is truly the best. Larry should be recognized for who is as a person and as an employee in your company, he is a true asset to your brand. We wish that there were more employees like him! Thanks for everything!! The Green's More

In for warranty work Everyone was very friendly. An O ring was replaced and the lady behind the service desk asked if I had seen oil on the garage floor. She assured me Everyone was very friendly. An O ring was replaced and the lady behind the service desk asked if I had seen oil on the garage floor. She assured me that it was fixed and posed no problem for the engine. The mechanic spent extra time making sure the engine was clean from the o-ring problem. Your bagels are nice! More

First oil change This appt was my first oil change. Steve was my service rep. He was very friendly and let me know we will take care of everything. He said to have This appt was my first oil change. Steve was my service rep. He was very friendly and let me know we will take care of everything. He said to have a seat in the lounge which was very comfortable n clean. All the employees are very friendly. I leased 2018 Chevy with Smithtown Chev. Monica was my salesperson a very good experience. My last lease was with another Chevy dealer experience was not good. Very happy with this dealership. More

Best dealership service visit in a very long time I’ve had many past bad experiences at dealerships particularly in regards to servic. This visit at Smithtown of Chevrolet has been one of the best ser I’ve had many past bad experiences at dealerships particularly in regards to servic. This visit at Smithtown of Chevrolet has been one of the best service visits. Very courteous and friendly, the dealership had the work done quickly without any problems. No unexpected surprises. Would recommend this place again. Thanks More

Kept well informed Nice area for siting kept well informed. All staff very friendly. I had a oil change and inspection. The process went quite well . Service person Mitc Nice area for siting kept well informed. All staff very friendly. I had a oil change and inspection. The process went quite well . Service person Mitch kept checking on my progress. More