Chevrolet of Smithtown

I’ve been coming to this dealership for years and have always had great experiences, which makes this visit especially disappointing. The dealership itself is great, but the gentleman who assisted me this always had great experiences, which makes this visit especially disappointing. The dealership itself is great, but the gentleman who assisted me this time was not. He is an older gentleman with glasses, was breathing abnormally heavy and was completely unhelpful. I wish i remembered his name. He lost the keys to my vehicle and then gave me someone else’s keys to a similar Traverse, which caused a lot of unnecessary confusion and stress. After going home and waiting for what was supposed to be an inspection and oil change, I received a call to come pick up my truck—only to find out that the work wasn’t even completed. It was a complete mess and a huge waste of time. This was an extremely frustrating experience and made for a terrible day at a dealership I normally trust and recommend. This guy I plan to avoid at all costs as he did not have a clue to what he was doing. More

Mike was phenomenal during this whole process and could not be happier with the vehicle not be happier with the vehicle More

Service was prompt. My appointment for the inspection only took about 30 minutes. Great job guys! My appointment for the inspection only took about 30 minutes. Great job guys! More

They are typical slimy car sales people. It's a bait and switch from the sales person desk to the finance office. It's a bait and switch from the sales person desk to the finance office. More

It was a pleasure dealing with my sales person David. We feel we received a reasonable price on our vehicle. We feel we received a reasonable price on our vehicle. More

James Lyons was a real pleasure to work with in the selection of my car selection of my car More

Friendly and knowledgeable staff. Got me the car and color I wanted. Showroom is immaculate. Service always gets you in and out. Got me the car and color I wanted. Showroom is immaculate. Service always gets you in and out. More

I had a wonderful experience at Chevy of Smithtown. This is my third lease from them and the salesperson I worked with, Larry was great This is my third lease from them and the salesperson I worked with, Larry was great More

BUYERS BEWARE A pack of incapable vultures . I recommend going with any other dealership. Watch out for the 1700 in hidden fees they hide in the small print... And if they want you to pick up yo I recommend going with any other dealership. Watch out for the 1700 in hidden fees they hide in the small print... And if they want you to pick up your new car even though there's a broken part and promise it will be fixed in a week walk away ... I'm 2 payments in, driving a broken new car waiting on " parts to come in" Id rate them a zero if I could BUYERS BEWARE More

This review is soley in reference to my dealings with finance department and the insane experience i had to get my money back for a cancelation of a extended warranty..to get right into my story I had pu finance department and the insane experience i had to get my money back for a cancelation of a extended warranty..to get right into my story I had purchased a extended warranty for my new car at time of signing paperwork with finance department and after sleeping on it I immediately (next day)change my mind and cancel warranty..well it is 6 months today and I finally got MOST of my money back..throughout the 6 months there were countless of phonecalls/emails to finance dept and constantly obstacles why it took 6 months to get a refund..on topog waiting 6.months i was told that I wasn't able to get my taxes back because I not them had to fight with ny state to get it back..on top of all that dealership/ management had the nerve to charge me a 50.00 cancelation fee..I have been a customer for 20 years and bought multiple cars and this will be my last time working with chevorlet of smithtown.management and dealership have totaly declined since the 1st time i bought a car from them..I highly suggest look to give your business elsewhere and a little adviced I also learned u do not have to buy warranty directly from purchasing dealership u can go shop prices around throughout the country and pay their state tax More