Chevrolet of Palatine

I gave these ratings because I have been to plenty of dealers who treat you like your a nobody because you have mad some mistakes with your credit. But Leonard was absolutely wonderful, and I am definate dealers who treat you like your a nobody because you have mad some mistakes with your credit. But Leonard was absolutely wonderful, and I am definately going to recomend this dealer to everyone. More

I just wanted to send a note to tell you that my wife had a great car buying experience with you guys. Our sales person , Bill Kay, was awesome. We are from SW Michigan and found a nice used Ford Flex, you h a great car buying experience with you guys. Our sales person , Bill Kay, was awesome. We are from SW Michigan and found a nice used Ford Flex, you had listed on Autotrader.com. I was apprehensive about buying a vehicle 2.5 hours away, but working with Bill made everything very easy. Once we got there he had the vehicle cleaned up and pulled into the service area for us to review, we appreciated it since we had our 3 kids and it was 10 degrees out. Sometimes buying a used car you don't get 1st class treatment, but our buying experience was 1st class all the way. Compliments to you dealership!! P.S. The vehicle was perfect and we love it! More

Came in to look at a 2005 Pontiac GTO. The price was the best we found here at Grossinger Chevrolet. Salesperson Leonard was very friendly. Ceaser Nino, who dealt with the finances, was very friendly. Got a best we found here at Grossinger Chevrolet. Salesperson Leonard was very friendly. Ceaser Nino, who dealt with the finances, was very friendly. Got a great deal on an American Classic. Probably the beast dealer I have ever been too. I recommend this dealer. Such great service. THANK YOU! More

Ralph DiMatteo was very helpful recommending the used cars he thought might be of interest to my son after we described what he was looking for. Elmer Cameron followed up by finding the best fit with th cars he thought might be of interest to my son after we described what he was looking for. Elmer Cameron followed up by finding the best fit with the criteria my son laid out and found him the perfect used car that was exactly what he wanted. Fred Kodroff had the difficult job of finding the right financing for my son so that the payments were within his budget. The condition of the car that my son chose was like-new, even though it was a two-year old car. It was clean and well maintained. We made a good choice with the help of Ralph and Elmer. Thank you. More

I have given the dealership this rating because it was a pleasant experience from the moment I walked in. I came in wanting to see a particular vehicle but it had already been sold.Elmer and Mike asked me a pleasant experience from the moment I walked in. I came in wanting to see a particular vehicle but it had already been sold.Elmer and Mike asked me a few questions to determine my needs, then they asked me if I would consider a different vehicle or if I absolutely wanted the one I came in to look at. I loved that they gave me a choice and did not try to convince me that I wanted something else. They were not the stero-typed "Salesmen". I felt as if I was talking to a neighbor and they were genuinely interested in what I wanted and not what they wanted to sell me. I must add that Grossinger as a whole is more interested in customer service than anything else. I am very impressed with Elmer and Mike and the Grossinger Dealership. Even Gary Grossinger took the time to come out of his office to shake my hand. I have NEVER had that happen anywhere before. Grossinger is a dealership that I would definately go back to. They earned my trust yesterday. Some people might say that I had this pleasant experience yesterday because I was buying a vehicle and they were doing their job, but I want everyone to know that today I emailed Elmer and called him with a question. Not only did he respond to my email right away, but when I called him, I was NOT placed on hold and then told he'd have to call me back. I got him directly! This is what customer service is all about. Making the customer feel like they're the only customer in the world. Grossinger understands the customer service concept and so do the employees. I drove all the way from Glendale Heights to Palatine and I am certainly happy I did! I didn't have this experience with a dealership in my area at all...not even close. More

My daughter was born severly premature two years ago. Because of her prematurity, she was in the hospital for 196 days which racked up over 2 million dollars worth of medical bills. Unfortunately, I had Because of her prematurity, she was in the hospital for 196 days which racked up over 2 million dollars worth of medical bills. Unfortunately, I had no other choice than to file for bankruptcy in order to "start over." When I started looking for a new SUV, I had a feeling that I would be pushed away the moment I mentioned my situation. I was actually pushed away by a couple of dealerships (non-Chevrolet). I did my research on the Equinox and liked it very much. I emailed the dealership and received an instant response from Tom. Tom was incredibly helpful with making sure the Equinox was the car I wanted and the options I needed. I finally let Tom in on my financial hardship. Tom's first words were, "I want to get this done for you." Tom spent a great deal of time on the phone with the bank to secure financing for me after sending in my credit application. Next think I knew, he let me know I was approved. I went into the dealership that evening and met Leonard who took over where Tom left off. Leonard was so helpful in showing me the ins and outs of the Equinox (which I fell in love with). Next step was going to financing where Frank was super quick in getting my paperwork all ready, signed and sent me on my way. Everyone in the dealership is incredibly personable, nice people. I felt like my business was valuable to them and I wasn't "shunned" for my financial situation. I truly feel like I was given a second chance. Thanks to the dealership, not only do I have a brand new car, I have a loan that will help me to rebuild my credit. The Equinox is a perfect vehicle, not only for me but especially for my disabled daughter. I've officially become a lifelong customer of Chevrolet and will be an ongoing loyal customer to Grossinger. More

Elmer, Tom and Fred made what could have been a terrible leasing experience in one of the best leasing experiences I had in 30 YEARS. Tom started it with being very responsive of the internet and even mo leasing experience in one of the best leasing experiences I had in 30 YEARS. Tom started it with being very responsive of the internet and even more responsive when I met him in person. Never really said we can't do this, always said this is how we can do this. Tom passed over to Elmer and he kept the same high level of customer service going. I have had 13 GM cars since 1980 and Elmer was the FIRST Sales Rep to go through all the basic controls of my new car Before I left the dealership. He introduced me to all the Key people in the Service department. He told me about the first Oil Change, the free car washes and the service promos that would be sent to me. He made feel like I was his ONLY CUSTOMER not just one of many. Now let me tell about Fred "The Wizard" Kodroff. Fred is the Finance Mgr for Grossinger and he is the First finance person that I have dealt with in both personal and through business that I can has a very human side. Fred took a bad situation as far leasing wash concerned and NEVER GAVE UP!!!!!! In the face of a couple issues with my Credit, Fred MADE IT HAPPEN. All I can say is if you want to buy or lease a car these are the guys you want working for you. Gary Grossinger should be very proud of this team. More

Everything about this experience was at the top of the charts compared to past experiences. We've felt exhausted after past purchases, but this time around left us excited about what had just been accomp charts compared to past experiences. We've felt exhausted after past purchases, but this time around left us excited about what had just been accomplished. From the first contacts with Tom, who responded to our Internet inquiry in a personable and no-nonsense manner, we sensed that this was going to be a positive experience. Then we moved onto several hours of tireless legwork with Kirk, who couldn't have treated us any better if we were his best friends. As we looked over a number of cars in below freezing weather, Kirk remained so patient and informative. We felt he was genuinely as excited about us getting a new car as we were. Then the closing process with Fred to wrap up the paperwork, a low point of the process at other dealers, turned out to be as amicable and positive as we could ever have hoped for. All of these guys made it very enjoyable experience from start to finish, and gave us the feeling that they were looking out for our best interest. Even the guys who cleaned up the car, Elmer in sales, and Tony in service were friendly and fun to interact with. Pressure that we've experienced in past purchases at other dealers was non-existent. We loved the honest and up front approach throughout the process. If what we experienced is happening everyday at Grossinger Chevrolet, then the other dealers in the area are going to have to step it up to compete with these guys! More

My wife and I recently purchased the Equinox from Grossinger (Kevin Feret) and they were extremely patient and helpful. We had particular style/amenities that we wanted and he respected our requests Grossinger (Kevin Feret) and they were extremely patient and helpful. We had particular style/amenities that we wanted and he respected our requests – he did not try and sell us on alternate vehicles. After a great deal of work, Kevin found the car that we wanted and we did not have to make any sacrifices. I would encourage my family/friends to use Grossinger. Matt Albrecht More

I thought the sales rep was very friendly. He worked on getting the price I wanted and I was satisfied with his performance, although it did take some amount of haggling. The used van I went in to look at getting the price I wanted and I was satisfied with his performance, although it did take some amount of haggling. The used van I went in to look at was clean, however had no gas at the time I wanted to test drive so there was a bit of a wait. Overall, the dealership won my business because they had what I was looking for and they met my price. More