Chevrolet of Palatine
Palatine, IL
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Friday 9/24/2010, I contacted Dino inquiring about a specific vehicle. Saturday morning Dino confirmed both through email and a phone message that the vehicle was in stock. Dino even asked what time I w specific vehicle. Saturday morning Dino confirmed both through email and a phone message that the vehicle was in stock. Dino even asked what time I would like to come in and test drive the car. I emailed Dino back and told him I would be driving up within the next hour and a half to test drive the car,(I live an hour away). When I arrived at the dealership at noon, Dino told me that the vehicle was "picked" up that morning to go to their Chicago store. Needless to say, I was livid since I just spent the time and gas driving all the way up to Palatine from Naperville. I asked him why the car was picked up when he knew I was coming. Dino of course evaded the question and tried to sell me another vehicle. This was extremely unprofessional and no way was I going to do business with this dealership. I doubt the vehicle I was interested in was even on the lot that morning; I think I was told that just to get me in the door. At any rate, I did buy a car from another dealership that afternoon so Dino not only lost out on a sale, but is now also responsible for this negative rating. I will never do business with Grossinger Chevrolet. More
I gave these employee's this rating because they were very nice and friendly. They showed me the car I was looking for. They worked very hard to give me the deal I was looking for. This was not the price very nice and friendly. They showed me the car I was looking for. They worked very hard to give me the deal I was looking for. This was not the price range i was exactly looking for, but it was close enough to the point where I could manage the payment monthly. I especally enjoyed their service overall. More
Spent this past friday and saturday shopping for vehicles. I looked at a number of vehicles at a number of dealerships (Accords, Camrys, Impalas, Malibus, G6s, Mazda 6s), basically anything that was vehicles. I looked at a number of vehicles at a number of dealerships (Accords, Camrys, Impalas, Malibus, G6s, Mazda 6s), basically anything that was in my budget. After seeing a couple vehicles, and one accord I liked in particular, I headed to Grossinger to test drive an Impala SS. Loved the performance, but it really wouldn't have been a smart decision for me (mpg, reliability, numerous speeding tickets I'd incur, blah interior). Told Tim I was leaning towards the 07 Accord I saw earlier at a different dealership, Tim asked me to give him the opportunity to scan inventory at other Grossinger locations (there are about 7-8) and found a beautiful loaded 07 Accord EXL, with 10k miles less than the other, plus Nav, but it was way over my budget. He asked "If I can get the price down into your budget would you purchase the car. I said upon inspection, absolutely! He spent some time talking to his manager, crunched a bunch of numbers, and they were able to come down. They portered the car out to Palatine from their City Autoplex location. Car was in pristine condition, took it for a ride, came back, and purchased the vehicle. Tim was awesome, as were everyone else I dealt with at Grossinger. Im super happy with my ride. Thanks Tim! More
Bought two new trucks. Very nice dealership to work with. Elmer and Fred were very nice to work with. Elmer was extrememly helpful and went the extra mile to help me out. I would highly recommend thi with. Elmer and Fred were very nice to work with. Elmer was extrememly helpful and went the extra mile to help me out. I would highly recommend this dealership to anyone looking for a new or used car. More
The staff was friendly, flexible, and worked with us. We appreciate that they were patient and friendly with our kids and the overall environment was comfortable. We had a great experience and would return appreciate that they were patient and friendly with our kids and the overall environment was comfortable. We had a great experience and would return in the future. We would highly recommend them to anyone. More
A family member had recently purchased a second new vehicle from Grossinger and recommended we speak with Elmer Cameron in Sales. My husband and I had been watching prices on the new 2010 Suburban. W vehicle from Grossinger and recommended we speak with Elmer Cameron in Sales. My husband and I had been watching prices on the new 2010 Suburban. We found a vehicle we liked at Grossinger and stopped in and spoke with Elmer. Elmer was outstanding: friendly and easy to work with, and genuinely went out of his way to make our purchase experience both fun and professional. We quickly came to an agreement on both the price of our new vehicle and the trade-in of our current vehicle. An afternoon of 'just looking' turned into the purchase of a new vehicle that same day. After our handshake agreement, we went to meet with Cesar Nino in the Finance Dept. Again, Cesar was outstanding to work with. So, the financial aspect was a breeze with Cesar also going above and beyond to get us a super rate! Elmer tossed in a great surprise for us. Something he didn't have to do and it was definitely appreciated. Thank you for that!!! At Grossinger, we were immediately made to feel comfortable as a valued customer and we left the dealer happy with our purchase. We did our homework before we arrived and there was no wondering if we could have received a better deal or more money for our trade-in. Best car buying experience we've had in a long time and would definitely recommend Elmer, Cesar and the team at Grossinger! More
I came in to this dealership to look at 2010 Chevy Malibu and Leonard Buie helped me tremendously. He was very friendly and helpful and answered all my questions and concerns. He did a very good job in expla and Leonard Buie helped me tremendously. He was very friendly and helpful and answered all my questions and concerns. He did a very good job in explaining all the prices and breakdowns. i am very pleased how he treated me as a customer and welcomed me to the GM family. I recommend anyone to go to this dealership and especially have Leonard Buie as a salesman. More
Thank you for all of your help! Love the new car!! After all of the issues we had, with the help of the people mentioned above they were able to be resolved. We are pleased with the outcome. fakwuto After all of the issues we had, with the help of the people mentioned above they were able to be resolved. We are pleased with the outcome. fakwutoijktabiotkjntsniotbsaktjvnioanvtksbiotiobtiobnriothbehiehbioejbiaj More
From the moment we entered the dealership Tim and his team made us feel confident that we were going to be able to work out a deal that will be fiancially sound to us. Between trading our car for top dol team made us feel confident that we were going to be able to work out a deal that will be fiancially sound to us. Between trading our car for top dollar, and working with us to get us the car we wanted and under a payment we can afford Tim lead the effort and was backed by his colleagues to get us into the vehicle we wanted. What was most noticable was just how well he worked with the used car manager to get the value for the trade, how he worked with the other members to get us in and out fast. THe staff was knowledable, friendly and delivered what they promissed. What a concept? I have driven by this dealership for over 12 years, and it now will be one I will utilize to service the vehicle I purchased, and will highly recomend it to all my friends and family. More
Loved this dealership and Tim was an awesome salesman!! Very friendly and not pushy, we had two young ones with and I was not stressed a bit! We enjoyed everyone for being so nice and getting us out so qui Very friendly and not pushy, we had two young ones with and I was not stressed a bit! We enjoyed everyone for being so nice and getting us out so quickly!! The experience from start to finish was great and we already recommending them! More