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Chevrolet of Palatine

Palatine, IL

1.8
255 Reviews

151 E Lake Cook Rd

Palatine, IL

60074

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Showing 255 reviews

September 26, 2010

Friday 9/24/2010, I contacted Dino inquiring about a specific vehicle. Saturday morning Dino confirmed both through email and a phone message that the vehicle was in stock. Dino even asked what time I w More

by ligx4
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dino
Oct 11, 2010 -

Chevrolet of Palatine responded

Lisa, My General Manager, Brian Weinberg, tried to contact you a few times but was not successful. We’re very disappointed that we were not able to earn your business and most importantly that you left unhappy. As mentioned that Saturday morning, a salesperson came from our city store and took the vehicle downtown to sell it. We share inventory between all our stores. When you asked me why it went downtown I did not have an answer. I again apologize for this incident, but the Grossinger Organization prides itself on being committed to satisfying its customers. This is one of the primary reasons we have been successful for over eighty years. I tried to make a great deal on another vehicle to make up for that. In an effort to eliminate this problem from happening again, we have put a process in place that notifies the Store Manager when a vehicle is to be moved from one location to another. Again, on behalf of Grossinger Chevrolet our utmost sincere apology

September 25, 2010

I gave these employee's this rating because they were very nice and friendly. They showed me the car I was looking for. They worked very hard to give me the deal I was looking for. This was not the price More

by kamanis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonard Buie, Elmer Cameron, Cesar Nino
September 19, 2010

Spent this past friday and saturday shopping for vehicles. I looked at a number of vehicles at a number of dealerships (Accords, Camrys, Impalas, Malibus, G6s, Mazda 6s), basically anything that was More

by balandri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Abdull
September 16, 2010

Bought two new trucks. Very nice dealership to work with. Elmer and Fred were very nice to work with. Elmer was extrememly helpful and went the extra mile to help me out. I would highly recommend thi More

by gardnerfuller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Kordhoff and Elmer Cameron
September 07, 2010

The staff was friendly, flexible, and worked with us. We appreciate that they were patient and friendly with our kids and the overall environment was comfortable. We had a great experience and would return More

by jessica_lee_schwake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khalil Sulaiman, Joe Newman, Fred Kodroff, Khalil Sulaiman, Joe Newman
September 04, 2010

A family member had recently purchased a second new vehicle from Grossinger and recommended we speak with Elmer Cameron in Sales. My husband and I had been watching prices on the new 2010 Suburban. W More

by catseyeblue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elmer Cameron (Sales) Cesar Nino (Finance), Cesar Nino
September 02, 2010

I came in to this dealership to look at 2010 Chevy Malibu and Leonard Buie helped me tremendously. He was very friendly and helpful and answered all my questions and concerns. He did a very good job in expla More

by rjnath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonard Buie, Leonard Buie
September 01, 2010

Thank you for all of your help! Love the new car!! After all of the issues we had, with the help of the people mentioned above they were able to be resolved. We are pleased with the outcome. fakwuto More

by kristic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Abdull- Brian & Ralph in service, Ralph Dimatteo, Brian Poteracki
August 31, 2010

From the moment we entered the dealership Tim and his team made us feel confident that we were going to be able to work out a deal that will be fiancially sound to us. Between trading our car for top dol More

by artgora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Abdull, Tim Abdull
August 31, 2010

Loved this dealership and Tim was an awesome salesman!! Very friendly and not pushy, we had two young ones with and I was not stressed a bit! We enjoyed everyone for being so nice and getting us out so qui More

by cpetska
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Abdul, Tim Abdull
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