Chevrolet of New Bern

Our Chevy truck had issues while it was in the New Bern area. We are from VA They suggested a major engine repair which we authorized. Truck was returned to us in the time the service tech anticipated howe area. We are from VA They suggested a major engine repair which we authorized. Truck was returned to us in the time the service tech anticipated however it had a major oil leak and had to be returned the next day. Service Tech then suggested more expensive work saying the leak was not from their original repair only. I questioned them how this was possible since the truck came there leaking no oil. They sent me some crappy video showing me leak points that showed really nothing and being that I am in VA I could not see it in person so I took them at their word and authorized the repair. I drove 350 miles from Virginia to retrieve the truck a week later. Truck was still leaking oil the same even though the mechanic came out and said it was fine. Drove it a mile or two and oil was dripping like crazy. I left the truck at the dealer again and returned to VA. Came back a couple days later after they found the issue and fixed it .. a valve cover gasket damaged during the original repair. The issue all along was something they caused but they still think it is fair to charge me for the unneeded repair ($2600). Also cost me 1400 miles of driving trying to get the truck home. Absolute most incompetent repair facility I have encountered and I am 60 years old. Avoid them! More

Made an appointment for 9:15 to check a service message. Drove 30 miles to the dealer and arrived at 9:00 and was told they were backed up and it would be about an hour. After almost 2 hours they told us th Drove 30 miles to the dealer and arrived at 9:00 and was told they were backed up and it would be about an hour. After almost 2 hours they told us they were still backed up and couldn’t tell us when they could start. They understood it was a minor repair probably doing diagnostics and replacing a module but still couldn’t get the shop to commit to a schedule. As we left without any service the service writer told us next time to leave the car there overnight. We doubt there will be a next time for us. More

Best service! ! Staff treated me like I mattered got a great car at a great price ! Staff treated me like I mattered got a great car at a great price More

Great Very please with the staff they know me and always do the right thing for me. work with Larry Miller and Amber Doyle give snacks Very please with the staff they know me and always do the right thing for me. work with Larry Miller and Amber Doyle give snacks More

Great Very pleased with the whole staff at this dealership. Made buying the vehicle a joy. Great bunch of people. no pressure and everyone was friendly. Very pleased with the whole staff at this dealership. Made buying the vehicle a joy. Great bunch of people. no pressure and everyone was friendly. More

Great customer service Dealership worked well with me and the customer service was awesome considering they let me bring back two other vehicles I wasn’t satisfied with due Dealership worked well with me and the customer service was awesome considering they let me bring back two other vehicles I wasn’t satisfied with due to my preference. More

Service Department/Excellent Customer Service Brought my 2017 Silverado in with transmission shifting hard in and out of gears with only 34K miles. First visit relearned transmission but still had Brought my 2017 Silverado in with transmission shifting hard in and out of gears with only 34K miles. First visit relearned transmission but still had issues. Brought it back with no resistance. They preformed everything Chevy would let them do to the transmission. The big reason I am writing this is that weather the transmission was fixed this time or not (just brought it home and have plenty of warranty left ) Daniel the service manager has kept me up to date through the entire process and while they had the truck he looked for any bulletins and found it needed motor mounts and had them installed along with several small warranties parts I told them about with no questions asked or charges. Daniel and his crew are very professional,honest and go above and beyond any other service department I’ve dealt with . I would highly recommend taking your Chevy for any issues to this dealership for service. More

Outstanding service from start to finish I’m truly one of the happiest customer my family has had the opportunity to purchase vehicles from Chevy of New Bern all my life my Father and brother I’m truly one of the happiest customer my family has had the opportunity to purchase vehicles from Chevy of New Bern all my life my Father and brothers are long time customers I person can say everytime I purchase a car like my 2013 camero LT2 and 2008 corvette coupe and now my new 2019 Chevy Colorado LT noting but professional salesman and a top notch service department I’ll be a customer for life Michael Haines More

Dealership experience. The sales team was very helpful in selecting the right vehicle. Our trade in and dealer discounts was great in the selling price. Would buy another The sales team was very helpful in selecting the right vehicle. Our trade in and dealer discounts was great in the selling price. Would buy another car from this dealership. More

After my temporary tags Expired I called the dealership to see where the permanent tags are I was told that it hasn't come in and that my wife and I should just deal with it and drive on expired registrati to see where the permanent tags are I was told that it hasn't come in and that my wife and I should just deal with it and drive on expired registration. Ashley and Nathaniel Dicross More