Chevrolet of Naperville - Service Center

why I shop at Chevy of naperville Chevy of Naperville has to be one of the best dealers in the country I consistently take my car dealer for service and to buy new ones I bought multip Chevy of Naperville has to be one of the best dealers in the country I consistently take my car dealer for service and to buy new ones I bought multiple vehicles from there and I will continue to buy them from Iggy one of the best salesman that's possibly around More

OIL CHANGE AND MAINTENANCE. Kind and understanding to help guide through all questions. Got in and out quickly!! Food service area to wait with good coffee and tv.!! Th Kind and understanding to help guide through all questions. Got in and out quickly!! Food service area to wait with good coffee and tv.!! Thank you. More

Great service. This dealership always goes above and beyond in customer service. I would not hesitate to recommend them to anyone looking for a new and/or used vehi This dealership always goes above and beyond in customer service. I would not hesitate to recommend them to anyone looking for a new and/or used vehicle, More

Oil change Acadia The people are GREAT!!! Joseph in service was very friendly and helpful The service is EXCELLENT!!! Everyone at this dealership is very friendly an The people are GREAT!!! Joseph in service was very friendly and helpful The service is EXCELLENT!!! Everyone at this dealership is very friendly and courteous!! More

Uncaring dealer To start my review, i booked an appointment on Sunday for Thursday but stated in the description that “ it’s an emergency so ill be visiting Monday mo To start my review, i booked an appointment on Sunday for Thursday but stated in the description that “ it’s an emergency so ill be visiting Monday morning” to hand in the vehicle so Tuesday morning they start working on it, Tuesday goes by but no peep I call Wednesday morning they said they got the car in the lot but I didn’t feel comfortable with what they said, so I decided to pay them a visit around noon, turns out my vehicle is still in the lot where i left it even the way i left it parked, no need to lie to me over the phone! Just cuz i live downtown Chicago doesn’t mean i cant stop by! then I waited for them to take my car & send it over to chevy, chevy said they got no idea whats wrong they gotta dig through it. Wednesday passes without a peep from either dealerships, i called today (Thursday 27DEC18) & asked whats going on they said they’ll get back to me, took them 4 hours then I called chevy myself to get an update, they said “they got no idea what is wrong with my car probably the same issue as last time”....you don’t know whats wrong with my car & guessing that it could be the same issue as last time? That’s quite convenient to me as a customer, i work in D.C I travel every week or two weeks or so but now I’m forced to stay out of work? My guess would be my car is parked in the lot of the chevy dealership & hasn’t been looked at, & probably won’t be looked at for another week! This is absolutely ridiculous! My vehicles make is GM so chevy takes care of it, so whenever they know my vehicle is coming in, they should make space for my vehicle at the chevy dealership to have my car checked! Now I’m forced to spend hundreds of dollars to go back & forth from D.C to Chicago & new years is around the corner & its hard to find flights!!! This absurd! Even I call just now to Chevy and they say they didnt have chance to look at it yetZ I just want everyone to know what im going through!! More

Satisfied with service! After a few minutes of waiting for my car to get serviced, Jim told me that the part for my car had not been delivered. He offered to take me home sin After a few minutes of waiting for my car to get serviced, Jim told me that the part for my car had not been delivered. He offered to take me home since there were no loaners available and then pick me up after the car was fixed. He made sure that I was taken and brought back without a problem. More

Door repair Niko from the service dept. was great. Only disappointment was the car was returned dirty. I thought my Equinox would be washed on the outside. Niko from the service dept. was great. Only disappointment was the car was returned dirty. I thought my Equinox would be washed on the outside. More

New vehicle Needed to exchange wheel locks from traded-in 2011 Traverse to a 2019 Traverse. I had forgotten the need to have that done prior to the sale of my old Needed to exchange wheel locks from traded-in 2011 Traverse to a 2019 Traverse. I had forgotten the need to have that done prior to the sale of my older vehicle. Naperville Chevrolet handled the exchange of the wheel locks efficiently and quickly - with a special thanks to "Miko" (not sure of the spelling of his name) who handled the entire problem with ease. He works behind the desk handling service seekers in the service center. More

As always superb service The service team is always friendly & understanding of needs. Even when they are busy, they are upfront and honest about wait times. Truly a great p The service team is always friendly & understanding of needs. Even when they are busy, they are upfront and honest about wait times. Truly a great place to have your service needs met. More